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Frankfort Toyota - Service Center

Frankfort, KY

4.9
400 Reviews

400 Reviews of Frankfort Toyota - Service Center

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October 01, 2019

The service was outstanding. The service representative kept me informed and the level communication was great. The service was performed quickly and efficiently. Overall a great experience. More

by Balogan23
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Frankfort Toyota responded

Fantastic! Thank you so much for your business and the kind review.

October 01, 2019

Great service and the service was completed in about half the time expected. They were knowledgeable and prepared for my questions. I appreciated their advice More

by Soccerdad4life
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay Guthrie
Oct 02, 2019 -

Frankfort Toyota responded

It was our pleasure to assist you. Thank you for coming in.

October 01, 2019

I get excellent service any time I come into Toyotas dealership. The service department goes over all items completed during service calls and answers any questions you have concerning your vehicle More

by Happy customer
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Frankfort Toyota responded

It was wonderful to hear about your positive experiences in our service department. Thank you for your business and for choosing Frankfort Toyota.

October 01, 2019

Very nice. Quick in and out service. Explained everything thoroughly. Welcomed my husband and I as soon as we had arrived in the service bay. More

by MrsDennis
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Frankfort Toyota responded

Thank you for your business. We appreciate your choosing Frankfort Toyota for your servicing needs.

October 01, 2019

Not until they stop getting oil all over the Underneath of my truck after an oil change I’ve been with them for 8 years More

by Kenneth
Recommend Dealer
No
Employees Worked With
Johnny Case
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Frankfort Toyota responded

We apologize for your frustration with us during your service visit. Please do not hesitate to contact us at 502-695-1500 or simply stop back by at your convenience so we can remedy the situation for you. As always , Frankfort Toyota appreciates your business and look forward to hearing from you.

September 30, 2019

The service department has always been filled with excellent care that makes me feel welcome as soon as I get out of my truck when arriving for service. Service is timely for as busy as they usually a More

by Kville1985
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota for your service needs. We appreciate your business and trust in us.

September 29, 2019

Great service , very willing to help me figure out a feature of car that I wasn't aware of. Service performed in timely manner and comfortable waiting area. More

by Crystal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
"Elvis" Scott Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Frankfort Toyota responded

It was our pleasure to help you Crystal. Thank you for coming in and entrusting us with the service of your vehicle.

September 29, 2019

Oil change, service check and recomendations Good people, always take great care of their customers. Fast and reliable Friendly Working around my busy schedule Happy with them for over last More

by Jary01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota for your servicing needs. We appreciate your business.

September 27, 2019

Service Completed recall service. Service was completed in a timely manner. Staff were friendly and helpful. I would recommend Toyota of Frankfort to others More

by S Hughes
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Frankfort Toyota responded

Thank you for your business and the recommendation.

September 26, 2019

Great Service...Every Time I can’t speak highly enough about the quality and speed of service every single time I visit Frankfort Toyota. I will always pass up Lexington to dri More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2019 -

Frankfort Toyota responded

We appreciate you going to the extra distance for us Sam. Thank you so much for your business and confidence in our Service Department.

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