Frankfort Toyota - Service Center

I really like this dealership for buying because they take care of you after your purchase! I would highly recommend the dealership and the service dept is excellent , I had a wonderful experience this take care of you after your purchase! I would highly recommend the dealership and the service dept is excellent , I had a wonderful experience this past week , for my tire rotation! Thank you, Frankfort Toyota!!! More

Outstanding service Department in every wsy. Service coordinator Georgie Rivketts is outstanding and very helpful Service coordinator Georgie Rivketts is outstanding and very helpful More

Great team in service department, always friendly and helpful. Never disappointed in the service I received helpful. Never disappointed in the service I received More

Steve Tewell and Beth, my Service Advisor are the epitome of epic customer service. Both of them took the stress out the situation by providing good communication and updates and quick service. The informat of epic customer service. Both of them took the stress out the situation by providing good communication and updates and quick service. The information was accurate, including letting me know service that could wait-truthful and integrity above reproach. All one has to do is visit this dealership, every detail down to the cleanest restrooms that I have ever seen is attended to with precision. All of my car purchases will be at Frankfort Toyota and my family feels the same way. More

Georgie was wonderful to work with. Always a pleasure to visit. Have every confidence in them. Always a pleasure to visit. Have every confidence in them. More

Blakey was fantastic! !! Anyone that is looking for a new or used vehicle see him!! !! Anyone that is looking for a new or used vehicle see him!! More

Frankfort Toyota is always friendly and efficient. I wait on my vehicle when I come so it’s great that I can jump on the Wi-Fi and keep working. The coffee and doughnuts are always a nice touch and pe I wait on my vehicle when I come so it’s great that I can jump on the Wi-Fi and keep working. The coffee and doughnuts are always a nice touch and people walking by always stop and speak. It’s great! More

Just bought our second vehicle from them. Great customer service. Billy Obanion was our sales person and he was very helpful and knowledgeable. Great customer service. Billy Obanion was our sales person and he was very helpful and knowledgeable. More

I enjoyed my first experience in the service department. My advisor, Johnny, was polite, helpful, and even patient with my lack of knowledge of my own car. Everything was done quickly and professionally - I My advisor, Johnny, was polite, helpful, and even patient with my lack of knowledge of my own car. Everything was done quickly and professionally - I also loved the free doughnuts and coffee! More

Recent oil change in August at Toyota (Frankfort) advised us the brake pads needed to be replaced. This still had not been done and was honestly expecting to be told the same thing again at the October visit us the brake pads needed to be replaced. This still had not been done and was honestly expecting to be told the same thing again at the October visit to the same Toyota (Frankfort), but NOTHING was marked or mentioned on the visit as to needing the brake pads replaced. Matter of fact, we asked when paying for the recent service how the "brake pads" checked out and was told "everything is in the green, so you are all good"!!! We know the brake pads did not fix themselves, so did they really need replaced in August or was Toyota (Frankfort) trying to boost their bottom dollar in August??? Also, a chat email was sent prior to the October visit inquiring about any specials or coupons for oil changes and that email still has NOT been responded to, even a week later!!! Hmmm, so I guess there wasn't any. . . especially since I did find out Toyota Frankfort does NOT honor other Toyota dealerships or competitor's coupons. Not sure of the issue(s) at Toyota (Frankfort), but they need to "up their game", if they want to keep "local" business. More