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Frankfort Toyota

Frankfort, KY

4.9
3,728 Reviews
Frankfort Toyota is a family-owned and operated business. We take pride in our community and are honored to provide our services to TMMK(Toyota Motor Manufacturing Kentucky). Our customers appreciate the way we do business, and we know you will too! We attribute our entire repeat and referred customers to having built a reputation on providing courteous and honest service. No games. No gimmicks. No hassles. Call or take a short drive to Frankfort Toyota today!
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1001 Leestown Road

Frankfort, KY

40601

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Showing 3,728 reviews

April 26, 2011

I am writing this review to recommend the Glenn Toyota dealership to anyone that wants to purchase a vehicle. The staff were very friendly, professional and answer all of my questions. The atmosphere at More

by Doris Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Clark and David Burnside, David Burnside
April 26, 2011

I went to Glenn Toyota this weekend to find a new Camry SE and trade in my 2003 4Runner. Upon arrival, Chris greeted me and asked if he could be of assistance. I informed him of what kind of car I was look More

by bperkins21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Stewart
April 26, 2011

Wasn't pleased with how my trade in was handled. It was assumed that I would just except the book value of my trade in without asking. I also wrote a check to pay for the vehicle I bought but Glenn Toyota More

by David Hardesty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Burnside, David Burnside
Apr 28, 2011 -

Frankfort Toyota responded

Hello Mr. Hardesty, I would like to personally thank you for your review and extend to you an apology for service being rendered to you unsatisfactory as this is not our "BEST PRACTICE". We would love to have a 100% Satisfied Customer Review List, however, we realize that's impossible. What is possible is that when we have knowledge of a customer who is dissatisfied, we will attempt in every possible way, with all efforts directed to the satisfaction of our valued customers to resolve any and all issue that may arise. This review allows our General Manager and our team of dedicated Customer Relations Managers the ability to look at another area of our business that we can (A) Investigate the issues of our valued customers, (B) Develop a proactive approach to this specific issue to ensure it doesn't occur again, and (C) Improve our Customer relationship with our valued Customers. Again, thank you for your review and as we move forward we will be careful to handle every known situation with urgency. Our customers are shaping our future and we welcome your reviews. E. Theo Overton Internet Marketing Director Glenn Toyota Frankfort

April 26, 2011

Even though he is "the new guy", salesman, Larry Gentry provided all the answers we needed to purchase a 2011 Scion xD. This dealership provided our most pleasant car-buying experience to date More

by rgandrew2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
April 23, 2011

Chris was very knowing about the truck. He explained everything about it and was very helpful with getting our financing. Went above and beyond the usual salesman. I would recommend Chris Stewart to any More

by wilmataulbee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Stewart
April 22, 2011

Glenn toyota gave me the best car shopping experiance I have ever had. Mr. Steve Cook was a friendly and helpful employee. He made the shopping process a treat and not a painful process that is all to of More

by ben2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Cook
April 21, 2011

We were never pressured by our salesman (Chris Stewart). We have been to several dealerships and feel like we can't shop by ourselves without being pressured by sales people. We enjoyed the atmosphere at Gl More

by dbowman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Stewart
April 21, 2011

This is the fourth car we've purchased from Glenn Toyota. We gave Glenn Toyota a "Great" rating because our transaction went perfectly. Paul Edwards was very informative in all the features of the car and More

by hhulick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Edwards
April 19, 2011

Excellent expierience with this dealership. Paul was outstanding and a very smooth purchasing process. One of the first dealers that I felt really good about after leaving with my purchase. I have More

by pesikb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Edwards
April 19, 2011

I drove over 100 miles round trip to buy a Toyota Highlander from Glenn Toyota because of their very friendly and helpful employees. I asked for Elvis because my son highly recommended him. Elvis is More

by Peirrie Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott "Elvis" Davis
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