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Frankfort Toyota

Frankfort, KY

4.9
3,685 Reviews
Frankfort Toyota is a family-owned and operated business. We take pride in our community and are honored to provide our services to TMMK(Toyota Motor Manufacturing Kentucky). Our customers appreciate the way we do business, and we know you will too! We attribute our entire repeat and referred customers to having built a reputation on providing courteous and honest service. No games. No gimmicks. No hassles. Call or take a short drive to Frankfort Toyota today!
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1001 Leestown Road

Frankfort, KY

40601

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Showing 3,685 reviews

April 06, 2011

David was very helpful and understanding about our situation and finances. He worked with us for over as week trying to help us get a car. He was very patient with us and made this whole situation bea More

by benandamber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John David Burnside, David Burnside
April 02, 2011

I had a wonderful experience at Glenn Toyota in Frankfort. They worked with me on the price and answered all of my questions. The salespeople were very polite and helpful. I will definitely cons More

by gtownjgirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Burnside, David Burnside
March 31, 2011

We have been looking at used vans for a while, decided to visit Glenn Toyota to look at new Siennas - really impressed with everyone we encountered, super friendly, willing to make a deal - we were very happ More

by feldmans2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Stewart
March 23, 2011

This dealership is great.....So was my salesman Chris Stewert!!!! He was very helpful in my car search and went out of his way to find me the car that I wanted. I would recommend him/them to all my frien More

by MLSpires
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Stewart
March 23, 2011

Last week, we purchased a red 2011 Toyota Sienna Limited (aka. a Swagger Wagon). This is our third Toyota and second time purchasing from this dealership. We had a GREAT experience at Glenn Toyota both ti More

by krtyler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Edwards, Pete McDonald
March 14, 2011

I would recommend not only this dealership, but my dealer personally. Chris Stewart was great assistance into helping me pick out my 2011 camry as well as helping me chose between my options of buying or lea More

by Ebaldwin37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris stewart
March 11, 2011

I had a great experience at Glenn Toyota of Frankfort, Ky. From the very start when I entered the door at Glenn Toyota I was greeted by two or three friendly staff. The staff stayed in contact with me thr More

by Wes_2011Tundra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Stewart,David Burnside,Bill Gaines,Scott "Elvis" Davis and Eric Clark, David Burnside
January 10, 2011

Pros: They are very respectfully while purchasing a vehicle from them. CONS: They will lie to you about maintenance performed on the vehicle and refuse to fix it. I bought a vehicle from them and More

by jpmose01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve McDonald (preowned sales manager) and Danny Nezat
Mar 15, 2011 -

Frankfort Toyota responded

Hello jpmose01, I would like to personally extend to you an apology for service being rendered to you unsatisfactory as this is not our "BEST PRACTICE". We pride ourselves on Customer Service and we've taken a step further to hear what our customers like you have to say about Glenn Toyota Frankfort. I would like to say thank you for your review about our Dealership. We would like to receive 100% satisfaction from every customer, however, it's customers like you that afford us the opportunity to focus on the areas needed for improvement. Our maitainance Best Practice for Pre-Owned Vehicles Non-Certified is: VEHICLE INSPECTION SHEET Battery Terminals / Cables / Mountings Check Condition of Battery (Storage Capacity Test) Pass Recharge Retest Fail CHECKED AND OKAY Head Lights / Tail Lights / Turn Signals / Brake Lights / Hazard Warning Lights / Exterior Lamps Windshield Washer Spray / Wiper Operation / Wiper Blades Windshield Condition (Inspect for Cracks, Chips, or Pitting) Mirrors / Glass Emergency Brake Adjustment Horn Operation Fuel Tank Cap Gasket Air Conditioning Filter (if equipped) Clutch Operation (if equipped) Shock Absorbers / Suspension / Struts Steering Gear Box / Linkage and Boots / Ball Joints / Dust Covers Muffler / Exhaust Pipes / Mountings Engine Oil and/or Fluid Leaks Brake Lines / Hoses / Parking Brake Cable Drive Shaft Boots / Constant Velocity Boots / U-joints / Transmission Linkage (if equipped) Transmission / Differential / Transfer Case (Check Fluid Level, Fluid Condition and Fluid Leaks) Fuel Lines and Connections / Fuel Tank Band / Fuel Tank Vapor Vent System Hoses Inspect Nuts and Bolts on Body Chassis Fluid Levels: Oil / Coolant / Battery / Power Steering / Brake Fluid / Washer / Automatic Transmission Engine Air Filter Drive Belts (condition and adjustment) Engine Coolant Protection Cooling System Hoses / Heater Hoses / Air Conditioning Hoses and Connections Radiator Core / Air Conditioning Condenser (if equipped) MAY NEED FUTURE ATTENTION Brake Lining mm Tire Tread 32nds Wear Pattern Tire Pressure psi Brake Lining mm Tire Tread 32nds Wear Pattern Tire Pressure psi Brake Lining mm Tire Tread 32nds Wear Pattern Tire Pressure psi Brake Lining mm Tire Tread 32nds Wear Pattern Tire Pressure psi Safety is always our #-1 Focus for our customers. We honor our Military Service Members which quallify for the Tax Exemption Program. As a Veteran of the Armed forces (US NAVY, USS Miissouri BB-63 and US Army, 3rd Infantry Division, Schweinfurt Germany) I, as well as the staff at Glenn Toyota Frankfort value our men and women in uniform and we take a bow to your Military services rendered to the United States of America. We currently have a dedicated team following systems and processes in place to take every possible step when we miss the mark with our Customers to rectify each customers individual situation one-by-one, by engaging them early and discovering ways to ensure we have the opportunity to resolve our customer complaint. Again, thank you for your review and as we move forward we are becoming proactive in implementing the proper tools to hear from our valued customers immediately. Our customers are shaping our future and we welcome your reviews. Sincerely, E. Theo Overton Internet Marketing Director Glenn Toyota Frankfort

November 20, 2010

A mouse chewed through a few wires in the engine compartment of my 2005 Toyota Prius Doug could have told me anything and I would had to believe him but he was completely up-front, replaced only wha More

by msfrazer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Doris, Doug Doris
August 19, 2010

This Service Department is great!!!They treat you like you are part of a family.They are always concered about my time,my repair needs based on saftey first.Very freindly staff ans my car was fixed right More

by flaminginferno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Doris, Doug Doris
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