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Frankfort Toyota

Frankfort, KY

4.9
3,685 Reviews
Frankfort Toyota is a family-owned and operated business. We take pride in our community and are honored to provide our services to TMMK(Toyota Motor Manufacturing Kentucky). Our customers appreciate the way we do business, and we know you will too! We attribute our entire repeat and referred customers to having built a reputation on providing courteous and honest service. No games. No gimmicks. No hassles. Call or take a short drive to Frankfort Toyota today!
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1001 Leestown Road

Frankfort, KY

40601

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Showing 3,685 reviews

May 05, 2011

The people are terrific. The work is always expertly done...and on time. The facility is clean and my car is always clean when it's returned to me. I highly recommend this service department to my fri More

by John Dunlap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Beth Kaiser
May 02, 2011

We bought a new Highlander. Jerry was great. He found the color we wanted within a day. He went all the way to Tennesee to find it. He was easy to work with and accommodating to our requests. We have More

by ksroberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Senn
April 29, 2011

I know that when I walk into this dealership I will not get the pressure game. I know that working with Elvis and Kasi I will receive honest forthright communication!! They answered all my questions and av More

by shira_aliza
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kasi House & Elvis
April 28, 2011

I went to Glenn Toyota for a new 2011 4Runner. Salesman Chris Stewart greeted me as if he was greeting me into his home. All the employees at the dealership were kind and courteous. My salesman even held More

by AngelaStevens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Stewart
April 28, 2011

I had a great experience buying my car at Glenn Toyota, Mr. Burnside and everyone I spoke with were straight forward, honest and to the point. I told them what they wanted and they came through on everyth More

by davidridderikhoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Burnside, David Burnside
April 28, 2011

this was my fourth new vehicle i,ve purchased at glenn toyota and it was a pleasure to deal with them.they gave me more than k.b.b. value for my trade in and didnt pressure us in any way, Greg and Bill we More

by pbuch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : greg woods
April 27, 2011

I got the car that i wanted everyone was friendly i got a good price for toyota camry 2011 we recentaly bought a 2008 toyota truck the only thing i didnt get was a miltary discount i thought ronald should of More

by connie wise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Cook
April 26, 2011

I am writing this review to recommend the Glenn Toyota dealership to anyone that wants to purchase a vehicle. The staff were very friendly, professional and answer all of my questions. The atmosphere at More

by Doris Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Clark and David Burnside, David Burnside
April 26, 2011

I went to Glenn Toyota this weekend to find a new Camry SE and trade in my 2003 4Runner. Upon arrival, Chris greeted me and asked if he could be of assistance. I informed him of what kind of car I was look More

by bperkins21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Stewart
April 26, 2011

Wasn't pleased with how my trade in was handled. It was assumed that I would just except the book value of my trade in without asking. I also wrote a check to pay for the vehicle I bought but Glenn Toyota More

by David Hardesty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Burnside, David Burnside
Apr 28, 2011 -

Frankfort Toyota responded

Hello Mr. Hardesty, I would like to personally thank you for your review and extend to you an apology for service being rendered to you unsatisfactory as this is not our "BEST PRACTICE". We would love to have a 100% Satisfied Customer Review List, however, we realize that's impossible. What is possible is that when we have knowledge of a customer who is dissatisfied, we will attempt in every possible way, with all efforts directed to the satisfaction of our valued customers to resolve any and all issue that may arise. This review allows our General Manager and our team of dedicated Customer Relations Managers the ability to look at another area of our business that we can (A) Investigate the issues of our valued customers, (B) Develop a proactive approach to this specific issue to ensure it doesn't occur again, and (C) Improve our Customer relationship with our valued Customers. Again, thank you for your review and as we move forward we will be careful to handle every known situation with urgency. Our customers are shaping our future and we welcome your reviews. E. Theo Overton Internet Marketing Director Glenn Toyota Frankfort

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