Frankfort Toyota

This dealership has time and time again provided myself, my family, and my friends with exemplary service in respect to both buying and owning Toyotas. The personable staff always exceeds what the customer my family, and my friends with exemplary service in respect to both buying and owning Toyotas. The personable staff always exceeds what the customer may expect whatever the want or need. I would particularly like to thank both my sales consultant, Chris Stewart and the general manager, Eric Clark for making my recent purchase of a new Toyota Tundra a truly satisfying experience. I also know from previous experience that any future service needs I may have will be met with equally great response. I rate Glenn Toyota a full 5 out of 5! More

I was looking online for a new truck tried a couple of local dealers (Cincinnati area)NO REPLY at all. I even filled out a Toyota preauthorization credit app and was approved but the dealer I submited it local dealers (Cincinnati area)NO REPLY at all. I even filled out a Toyota preauthorization credit app and was approved but the dealer I submited it through didnt even contact me.Then I saw Glenn Toyota's website they had a tacoma I was looking for so I filled out there contact info page submitted it and BAM the next morning I had an Email and a text message from Kasi House so I called her we talked about the truck I told her I wanted it she put me in touch with one of there finance guys within 24hrs he had me financed at a rate I could not believe.(low).I work fulltime so I could not get there to get the truck for about a week (about 100 mile drive) they had no problem with that they held the truck for me.Kasi called or texted me every day mostly text because she didnt want to disturb me at work.(Extremely Nice young lady).Well I finaly made it down their on a Saturday the truck was all cleaned up and ready to go the paperwork and everything probably took about a 1/2 hour to complete.They even put a special coating on my truck (Zylon)they said it normaly takes about 2hrs to coat a vehicle but because I had such a long drive back they put 2 guys on it and I think it took less than an hour.Everybody I spoke to while I was waiting was nice and friendly.So if you need a car go see KASI HOUSE and Glenn Toyota.(THANK YOU KASI) More

David Burnside was exceptional in providing information regarding the vehicle to his willingness to meet my financing needs. He was friendly, personable, and did everything possible to ensure my buying exp regarding the vehicle to his willingness to meet my financing needs. He was friendly, personable, and did everything possible to ensure my buying experience was free of stress and enjoyable. The next time I look into buying a new vehicle I will certainly look for him first. I highly recommend David Burnside to anyone who is interested in purchasing a new Toyota. More

We worked with David Burnside in purchasing our car. He was very knowledgeable and helpful. Our experience with this dealership was awesome! We would definitely do business with David Burnside and this dea was very knowledgeable and helpful. Our experience with this dealership was awesome! We would definitely do business with David Burnside and this dealership again. Thanks David and Glenn Toyota! More

this is my second purchase from glenn toyota. the kindness of the staff and quality service that i have a always received make me a customer for life. they are always able to find the car that i am l kindness of the staff and quality service that i have a always received make me a customer for life. they are always able to find the car that i am looking for and there is never any pressure from them to purchase. it is great to go to a car dealership and know that the staff there is ready to help you find the car that you want and not try to push anything on to you. i recommend this dealership to anybody looking for a new car or used car that is wanting to receive the best customer service and product in the industry. More

My husband and I live in VA Beach and were looking for a 4 Runner for months. When we visited other dealerships in our area, we were given the run around and were really frustrated with how we were treated 4 Runner for months. When we visited other dealerships in our area, we were given the run around and were really frustrated with how we were treated. Then Willy Willard at Glenn Toyota was referred to me by a family member and he was amazing! From the moment I called him to ask if he had a 4 Runner with all the options and colors we wanted available, he was nothing but respectful and honest. He even picked me up from the airport when I flew in a week later. Truly the best customer service I have ever had. I highly recommend him! As well as Glenn Toyota. When I went to pick up the truck, all the employees greeted me like I was a regular. Which is what we are about to become because we are now in the market for a Tachoma and Willy is currently in search of another vehicle for us. We are so happy with our purchase, the service we received, and the professionalism of Willy and Glenn Toyota!! More

I owned a Lexus and Glenn Toyota serviced it for me as well as performed improvements as needed. They were always helpful and did what needed to be done at a reasonable price. I bought the Lexus from Will well as performed improvements as needed. They were always helpful and did what needed to be done at a reasonable price. I bought the Lexus from Willie Willard who now sells cars for Glenn Toyota and went to him to purchase my new car because I trusted him to treat me fairly and also help me get the kind of car I wanted. He did just that and I feel that I could contact him if I have a problem with this car. So far, the car has performed very well and I am still getting used to it. I will probably go to this dealership and sales person when I need another vehicle. More

We recently purchased a new Toyota Camry here. We had decided to look at Ford Fusion, Hyundia Sonata, Nissen and Toyota Camry. We were upfront on what we were doing with our salesperson, Kasi House. The decided to look at Ford Fusion, Hyundia Sonata, Nissen and Toyota Camry. We were upfront on what we were doing with our salesperson, Kasi House. The Hyundia and Nissan had restricted visibility thru the review mirror, and the Ford Fusion is manufactured in Mexico. So we decided on the Toyota Camry that is manufacture here in KY- American made. We know that a Toyota is one of the best quality cars available having owed several in the past. I was pleased with the trade-in price we received- I had established a base price using "Blue Book" pricing. Our sales person. Kasi House, did not put any pressure on us to buy- even when we told her we were going to look at other dealers. She was very knowledgable in the features of the car(s) we were looking at. And, when she did not know some off the wall technical question I was asking instead of blowing me off she went and found the answer. Kasi made our purchase the most pleasant experience in buying a car we have ever had More

I was looking at cars online when I found Glenns Toyota. My husband and I came to Frankfort to look at a car that was being advertised (a demo). I "liked" the car that we looked at, but I really had my hea My husband and I came to Frankfort to look at a car that was being advertised (a demo). I "liked" the car that we looked at, but I really had my heart set on a "red" toyota camry with leather seats (I have four kids) and a sunroof. Willie said that he would be willing to find us a car that met that description. Truly appreciated Willie's effort and determination to find exactly what I was wanting and not pushing us to purchase the vehicle that was on the lot. Customer satisfaction must be Willie's top priority. I love my red toyota camry with leather seats and a sunroof. My 14 year old daughter has already asked if she can have it when she turns 16. I'm not for sure about that idea at the moment. We may just have to purchase another Toyota Camry in a couple of years. More

Mr. Edwards is by far the most knowledgeable salesperson on the car lot. Having bought several vehicles from Mr. Edwards and Glenn Toyota, there's no one that I trust with my financial investment. He is per on the car lot. Having bought several vehicles from Mr. Edwards and Glenn Toyota, there's no one that I trust with my financial investment. He is personable, honest, and trustworthy. Bypass all the others and go straight to the source- Mr. Edwards. He's top-notch! Definitely worthy of repeat business, especially with him as your sales rep. More