Frankfort Toyota

Over the years I have bought my fair share of vehicles however, this time was different. My SUV had been totaled and I needed to find a relacement. My mother had just passed away and I was really in no m however, this time was different. My SUV had been totaled and I needed to find a relacement. My mother had just passed away and I was really in no mood to shop for a car. Nonetheless, I had to do it. I live in Lexington and had been to several dealerships and none could hold a candle to my experience with Willie Willard. I told Willie the cash amount I had to work with and that I wanted better gas mileage than the SUV was getting. I also needed a car that had superior seating due back problems. I relayed all of this to Willie over the phone and he assured me he would find the right car for me. True to his word. he did. Willie's reputation for knowing what he is doing and doing so in a caring way preceded him. So,I chose to leave it in his hands. I needed someone looking out for me because my thoughts were elsewhere and Willie took care of me. I know my sale was not a big one for Willie however, he cared about my situation and I know this is how he represents Glenn Toyota in every sale, no matter the cost of the car. I never once felt pressured. What I did feel was relief. Relief that I did not have to worry about anything. That is very hard to find in any industry these days and I am thankful for his care. I give a 5 to every category because 5 star service is what I received. I think all the associates at Glenn work together as a team and that is very impressive. I would tell anyone that asks me where to get a car or truck to go straight to Willie and Glenn Toyota. You want the best and that is what I can say, with confidence, you will get! More

I have been looking at various vehicles for several months. Chris was very patient with me and my family. He watched as we measured space, checked seating arrangements, and seat positions through ou months. Chris was very patient with me and my family. He watched as we measured space, checked seating arrangements, and seat positions through out the vehicle. Chris answered all our questions and concerns. He provided helpful ideas. More

I live in Tennessee and was searching the internet for a vehicle for my son. He wanted a 2005 Honda Accord 2Dr. David was very helpful with the vehicle we selected.I was somewhat reluctant to make the purch vehicle for my son. He wanted a 2005 Honda Accord 2Dr. David was very helpful with the vehicle we selected.I was somewhat reluctant to make the purchase without having the car check out, but we did and we even had the car delivered to us by two delightful gentlemen. My son has been extremely satisfied with his car. Thanks David. More

Working with David was more like communicating with a friend thqan with a typical high pressure salesman. It was a very enjoyable experience and we left with a new car. friend thqan with a typical high pressure salesman. It was a very enjoyable experience and we left with a new car. More

I would recommend Glenn Toyota to ANYONE!! The moment you walk onto the lot, you are greeted with a friendly smile. The sales staff makes every possible effort to make you feel at home and to make sure you walk onto the lot, you are greeted with a friendly smile. The sales staff makes every possible effort to make you feel at home and to make sure that you are completely comfortable with your new vehicle purchase. This time around, my husband and I were greeted by a new face at Glenn. You would never know that Tommy is new to the dealership. He is dedicated and it shows! I will definitely be telling my friends and family to ask for him. More

We had a great experiene with this dealership. The 4 for friendliness is because we were there a couple of days before and no one came out to, at least, say they would get to us when they could. So we left friendliness is because we were there a couple of days before and no one came out to, at least, say they would get to us when they could. So we left, but decided to return a couple of days later. The second visit was superb. Mr. Willard came out to assist us and was extremely patient in working with my daughter (for whom I was purchasing the car), who could not get over her intense dislike of the color of the car we felt would be perfect for her. Mr. Willard and the sales manager both offered modifications (such as window tinting, a side stripe, etc.) that they would make to the car to make it look more sporty. Mr. Willard and the finance manager were also patient with me in exploring finance options that would hold my monthly payment down. I particularly mentioned their patience because we deliberated and consulted with family members for over three hours and finalized the purchase well beyond the dealership's closing time. Yet we never felt pushed or rushed. We are also pleased with the follow-up and follow-through after the sale. I sensed that Mr. Willard was sincerely concerned with our satisfaction, and also that the dealership honored their commitments. More

Purchased a 2008 Toyota Highlander in July 2011. Willie Willard was our sales person. He was informative and helpful without being pushy. I called him several weeks later to ask for assistance with the s Willard was our sales person. He was informative and helpful without being pushy. I called him several weeks later to ask for assistance with the smoke smell in the car. He quickly arranged for me to bring the car into the dealership for and ozone treatment. Thank you for good honest service. More

I am a repeat customer with this dealership. I am very pleased with the service I received from Chris Stewart and everyone involved with the purchase of my 2011 Venza. pleased with the service I received from Chris Stewart and everyone involved with the purchase of my 2011 Venza. More

I went in to look at advertised sale vehicles. I began looking at a Venza which was not on sale. Chris let me drive it while my car was being serviced. Afterwards, he gave me a price that was comparable t looking at a Venza which was not on sale. Chris let me drive it while my car was being serviced. Afterwards, he gave me a price that was comparable to the discounts on the sale vehicles. Then after that, he evn gave me another rebate. I saved so much I was able to buy an extended warranty, as I drive about 30-35000 miles per year. More

I had been to another dealership and they did not seem interested in working with us. They wanted the deal that had been set up by the dealership. No less, so I left and called Glenn Toyota in Frankfort. interested in working with us. They wanted the deal that had been set up by the dealership. No less, so I left and called Glenn Toyota in Frankfort. Chris Stewart was the salesman that worked with me and the deal was made that same day. Chris was a wonderful salesman and went over every detail and explained everything to me. More