Frankfort Toyota

Paul demonstrated great follow-up and worked hard to put together a deal that worked for me. The only bad experience I have had was the Etune expert has still not got ton back and my system is still not fun together a deal that worked for me. The only bad experience I have had was the Etune expert has still not got ton back and my system is still not functioning. Not had time to call and complain yet. I'm sure Paul will take care of this. More

I had visited several other Toyota dealerships prior to going to Glenn. After being very frustrated with the other dealerships I encountered Kasi House at Glenn Toyota in Frankfort, KY. She was very friend going to Glenn. After being very frustrated with the other dealerships I encountered Kasi House at Glenn Toyota in Frankfort, KY. She was very friendly and eager to help me find the exact car that I was looking for. She never doubted that I was capable of purchasing my car which had been an issue at the previous dealerships. Many other sales personnel were unsure that I was able to buy a car due to age. Throughout the car buying experience, Kasi was more than helpful and has been even after I have had my car for a week now. Kasi is a very friendly and efficient sales person. She always worked to answer my questions and provided excellent customer service. I have recommended Kasi at Glenn Toyota to everyone I know. I greatly appreciate the personalized customer care that Kasi has provided as I have purchased my first brand new vehicle. Because I receive the TMMK discount the price was no issue. More

We had an excellent experience. Chris made sure we had plenty of options and ultimately got us just what we wanted. Everyone made buying our new van a breeze! plenty of options and ultimately got us just what we wanted. Everyone made buying our new van a breeze! More

They are very friendly and helpful They go the extra mile to make sure the customer is satisfied. They make sure their customer is as happy as possible. mile to make sure the customer is satisfied. They make sure their customer is as happy as possible. More

I was looking for a first car for our daughter. I had called and worked with several dealerships but Paul Edwards at Glenn Toyota was very forthright and no-nonsense in his approach. We negotiated a fair called and worked with several dealerships but Paul Edwards at Glenn Toyota was very forthright and no-nonsense in his approach. We negotiated a fair price and Paul made it a fairly painless process. We wanted to surprise our daughter with her new car. This is where I feel Paul went way above what is normally expected of a salesperson. After we worked out the details of how to surprise our daughter, Paul made sure no detail was left out. From ensuring the car was spotless to playing a superb acting role, Paul was just fantastic. We received a thank you note about a week after the sale and then a follow up call to ensure we were happy with everything. Good sales experience, fair price and nice follow up. Overall a very customer focused dealership! More

We actually went to Glenn Toyota just to have our Hilander serviced yesterday. The Hilander is still there as it needed quite a bit of work, but last night we drove a new 2010 Lexus into our garage! Hilander serviced yesterday. The Hilander is still there as it needed quite a bit of work, but last night we drove a new 2010 Lexus into our garage! We had been planning to buy a new car and knew we wanted some type of Toyota product. After we left our Hilander we drove around the lot "just to look" and spotted a beautiful gently used Lexus. Tommy Ray came out to talk to us and within a few hours (with little or no pressure from Tommy) we were thrilled to own a new car! Conditions were not ideal as it was a very rainy day and the sales staff is working out of temporary buildings because of major remodeling. Probably because of that (the temp. buildings) it took a long time to do the paperwork. Everyone was very cheerful despite the adverse working conditions and we had as pleasant a buying experience as one could have under the circumstances. We enjoyed working with Tommy and think we got a very fair deal. We would definitely recommend him and the dealership to anyone shopping for a car. More

Mr Edwards discussed prices and things with my husband John over the phone. When my daughter and I arrived it was Mr. Waller who took care of the test drive and after choosing the Carolla he took care of John over the phone. When my daughter and I arrived it was Mr. Waller who took care of the test drive and after choosing the Carolla he took care of all paper work and the trade in. I had a very great experience and was very pleased with the service I received. More

Good, fast service. Willing to deal. Answered all of my questions. I feel my new car will be as reliable as the previous car I purchased from Glenn Toyota. questions. I feel my new car will be as reliable as the previous car I purchased from Glenn Toyota. More

This is the third car I have purchased with them. The information that I was provided was very helpful and informative. I was given a very good price. The service agreement, Xzilon paint protection, and information that I was provided was very helpful and informative. I was given a very good price. The service agreement, Xzilon paint protection, and the key replacement were explained with no pressure.Friendly to work with. Everything about the workings of the car were reviewed in detail More

It was the easiest car buying experience in my life. USAA provided me with a no haggle price and Paul Edwards followed through. I went 50 miles to do my business with Paul because my local dealer less USAA provided me with a no haggle price and Paul Edwards followed through. I went 50 miles to do my business with Paul because my local dealer less then three miles away did not follow up on my visit. It was worth the trip! More