Frankfort Toyota

My initial contact was with Mr. Scott (Elvis) Davis via a web inquiry about a 2011 Avalon. His response to my inquiry and questions were quickly and professionally address as I continued to shop other deale web inquiry about a 2011 Avalon. His response to my inquiry and questions were quickly and professionally address as I continued to shop other dealerships. Following our continued dialog, we scheduled an appointment for the following day. My schedule changed and I called Mr. Davis requesting an earlier appointment, doing basically a drive by even changing the exact car we had previously discussed. Upon my arrival at the dealership, I was greeted at the door. Mr. Davis’ professionalism and courtesy was welcoming to say the least. Unknown to me, Mr. Davis was the sales manager and he introduced me to my salesman Mr. Robert Waller. I cannot say enough about Robert and his commitment to ensuring that I got the vehicle of my choice and was satisfied that I had purchased from the right dealership. He walked me through the process from A-Z . it was welcome and pleasant experience, most car purchases I leave filling like I’ve been maneuvered into the purchase. I rate the service of this dealership and more specifically Mr. Davis and Mr. Waller as a 10! Charlie Jones More

Robert was very nice and went out of his way to make sure we had all the information we needed to make a decision about a new car. He went above and beyond, suggesting that I call him on his day off if I had we had all the information we needed to make a decision about a new car. He went above and beyond, suggesting that I call him on his day off if I had any questions about the vehicle, and even offering to come to work if need be. He even stayed late one night in order to finish up the paperwork and get us on the road as soon as possible. I really appreciate his honesty and friendliness. He has continued to follow up with me to make sure that I'm satisfied with my new car. Overall, we had a very nice experience at Glenn. More

Everyone was very knowledgeable & helpful in answering questions. Plus everyone I (and my fiancee) dealt with was very friendly. I will recommend this dealership to others for sure. answering questions. Plus everyone I (and my fiancee) dealt with was very friendly. I will recommend this dealership to others for sure. More

very honest, beat 2 other dealerships on price that are local to me. drove 2 hours to deliver the new car. will buy my next vehicle from glenns toyota in future. local to me. drove 2 hours to deliver the new car. will buy my next vehicle from glenns toyota in future. More

Dealer was great! Worked really hard to get the price I needed. Went back and forthbmany times but they were courteous and helpful every time we talked. needed. Went back and forthbmany times but they were courteous and helpful every time we talked. More

The customer service was great they listened to what me and my wife wanted and showed us what we asked for, they also listened to us on the payment range. over all it was a great experince and i am sure we and my wife wanted and showed us what we asked for, they also listened to us on the payment range. over all it was a great experince and i am sure we will be back for are next car when we are ready. More

Chris, He was very nice and knowlegeable of the 2012 Chris, He was very nice and knowlegeable of the 2012 Tundra. I would recommend this Dealership in the Future. I would like to say that the new renava Chris, He was very nice and knowlegeable of the 2012 Tundra. I would recommend this Dealership in the Future. I would like to say that the new renavation that is taking place, I'm looking forward to sitting and having a cup of coffee while watching the cats in action. More

Tommy was very helpful and knolwedgeable aboutt the car I was looking at. I appreciated that he listend to me and didn't try to sell me anything I didn't want or was out of my price range. He was honest an was looking at. I appreciated that he listend to me and didn't try to sell me anything I didn't want or was out of my price range. He was honest and went over the detailed CarFax report answering any questions I had. Ultimately, I was able to get a good deal on a car even though I ended up buying from somewhere else, I would recommend this dealership and wish that others were more friendly and understanding. More

I have a 2000 Toyota Tacoma extended cab 4X4 that I have owned since 9/30/2000 (one owner - me!) It was recalled for rust on the frame in late November of 2011 and it flunked the inspection. Toyota USA is b owned since 9/30/2000 (one owner - me!) It was recalled for rust on the frame in late November of 2011 and it flunked the inspection. Toyota USA is buying it back at 1.5 times Blue Book Value and this will be finalized on 12/30/2011 at Glenn Toyota. I called Glenn and talked to Chris Stewart telling him that I was planning on driving my Tacoma for another 10 years. I had taken careful care of it. I am a professional archaeologist and sometimes use it for fieldwork, as well as using it on our small farm on the southwestern edge of the bluegrass. Each year for a decade, it has pulled loaded haywagons up hills on our place, and been used to haul everything you can imagine on a farm. It has performed so well. I was heartbroken at losing it. I told Chris that I essentially needed to replace it. He told me it would be tough to replace but he would look aggressively for something I could afford that was comparable. Less than a half hour later, he called me back and told me there was a trade-in vehicle that had just arrived that would possibly fit the bill. I left work and went to Glenn. Chris and the Used Vehicle Manager stayed until AFTER closing time so my husband could come and see the vehicle as well. We negotiated a sale and I am totally pleased with the outcome. I was particularly impressed since they told me that any trade in vehicle is immediately examined for possible issues and if it doesn't measure up they do not keep it on their lot - they sell it to others to sell. I took the vehicle to an independant garage, whose mechanics always work on our vehicles, and they also were very impressed with the quality. These guys shoot straight - no games. I have already recommended them to my co-workers in Louisville, and to friends in the Danville and Harrodsburg area. Thanks, Chris! More

Kasi was so polite, sweet and welcoming when we came to purchase my new car. She went through everything thoroughly. It was hard to concentrate with all the excitment. She apologized for the office space w purchase my new car. She went through everything thoroughly. It was hard to concentrate with all the excitment. She apologized for the office space with the remodeling going on. She even pulled my car in the garage to keep it out of the rain when we arrived. She went through everything in the car to help familiarize myself with everything. I loved working with a female car dealer. So often women feel taken advantage of or belittled by male car salesman so it was awesome to work with a female. Great asset to the dealership for sure!! We chose Glenn because of her. We shopped around several places and all the "men" we worked with were simply not willing to negotiate or could not meet everything that I wanted on the car even though we paid CASH! Kasi got us everything AND for a cheaper price. We will be conducting future purchases at Glenn and will definitly reccomend to all my friends. Thanks for being awesome! More