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Frankfort Toyota

Frankfort, KY

4.9
3,735 Reviews
Frankfort Toyota is a family-owned and operated business. We take pride in our community and are honored to provide our services to TMMK(Toyota Motor Manufacturing Kentucky). Our customers appreciate the way we do business, and we know you will too! We attribute our entire repeat and referred customers to having built a reputation on providing courteous and honest service. No games. No gimmicks. No hassles. Call or take a short drive to Frankfort Toyota today!
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1001 Leestown Road

Frankfort, KY

40601

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Showing 3,735 reviews

September 16, 2019

Great experience Frankfort Toyota has a great selection of vehicles. I’ve bought 3 cars from Greg. He is great and always willing to help. No nonsense! More

by Larry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Frankfort Toyota responded

Thank you for always coming back to us Larry again and again. Frankfort Toyota appreciates your business and review.

September 11, 2019

Great experience The dealership was wonderful, Clay was awesome. He was very knowledgeable about the vehicles I asked about and answered all my questions. Great experi More

by Hpetitjean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Guthrie
Sep 12, 2019 -

Frankfort Toyota responded

Thank you for coming in and for the feedback. We appreciate your support and always look forward to seeing you.

September 11, 2019

Great experience It was so easy to make an appointment online and the customer service representative , Johnny, was great to work with. The shuttle service made it eas More

by apatters8086
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2019 -

Frankfort Toyota responded

That is our goal from making an appointment to taking delivery of your vehicle, to make it as easy as possible. Thank you very much for your business.

September 11, 2019

Frankfort Toyota David did an excellent job making us feel welcome from the time we stepped on the lot till the time we left with our new Tundra. He answered our ques More

by Jt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Burnside
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2019 -

Frankfort Toyota responded

Fantastic! Thank you for choosing Frankfort Toyota for your new Tundra and we are sure you will enjoy it for years to come.

September 10, 2019

Amazing I just wish you guys would throw in a car wash and clean with a really expensive service and also have more coupons. Coupons good. More

by Flippermickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Frankfort Toyota responded

Coupons are good, for sure. Always be sure to check your email inbox for our monthly coupons that we send out. If you don't see any occasionally some servers send our emails to the spam folder so check there as well. As always we appreciate your business and your feed back.

September 10, 2019

Frankfort Toyota Ms Tuttle listened to what I needed and picked a car that fit my situation. She gave helpful advice through the entire process . I have told friends a More

by Mseyeball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Frankfort Toyota responded

We appreciate your business and the kind review. Please do not hesitate to let Skeet know should you have any questions or concerns.

September 10, 2019

Toyota of Feankfort I had great service and the staff are always friendly!! I would recommend to any family and friends! We take all three of our vehicles there for servi More

by ToyotaOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Frankfort Toyota responded

Thank you very much for returning to Frankfort Toyota again and again. We deeply appreciate your business for both Sales and Service.

September 10, 2019

Terrible Service Multiple times I have made an appointment and brought my vehicle in for a simple oil change. Every single time I’ve gone back HOURS later to pick it More

by fclark0016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sep 11, 2019 -

Frankfort Toyota responded

Frankfort Toyota apologizes for your experience here and regret that you have chosen to take your business elsewhere. Policies and procedures are being reviewed with our personnel to identify problem areas that need correction so this doesn't happen again. Should you change your mind or if we can be of any help to you whatsoever please contact our Customer Relations Manager, Kelly Buffin, at 502-695-1500 and he will be more than happy to assist you. Again, we extend our deepest apologies.

September 10, 2019

Truck being serviced Excellent service. Scott was Friendly very knowledgeable, very helpful. He answered all my questions. He kept me up to date on the service and time fr More

by Phillip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott 7573
Sep 11, 2019 -

Frankfort Toyota responded

Thank you for your business Phillip. Although Scott is relatively new to us he has been an outstanding asset to the Service Department and is simply wonderful with our customers.

September 10, 2019

Routine service Stated what they would do, and did what they stated. Didn’t push for a lot of add ons. Picked me up at my house when car was ready and driver was very More

by Great Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Church (driver)
Sep 11, 2019 -

Frankfort Toyota responded

Thank you for your business and review. It's wonderful to hear that you had such an convenient easy experience with us.

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