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Frank Myers Auto Maxx

Winston-Salem, NC

4.8
448 Reviews
The Myers Family has been serving the Triad community for more than 100 years. Frank Myers Auto Maxx specializes in helping people find, qualify for and own the vehicle of their dreams with little or no money down…even with less than perfect credit. Frank Myers Auto Repair is committed to providing a convenient, ethical and reliable auto repair facility while specializing in helping people cost-effectively maintain their vehicles to insure additional repairs and expenses are kept to a minimum. ABOUT FRANK MYERS AUTO MAXX: Frank Myers opened the original Frank Myers store more than 100 years ago in Flint Hill, NC (now East Bend). His grandson, Franklin Myers, and his great-grandson, Tracy Myers, have continued the Myers family tradition of being successful entrepreneurs for more than 10 decades. Their car dealerships and the rest of their family-owned businesses have employed hundreds of people and continue to serve happy customers. AWARDS: recognized as the best used car dealership in the Triad by the readers of YES! Weekly for 5 consecutive years, the best place to buy a used car in the Triad by the readers of the Winston Salem Journal, and one of the fastest growing small businesses in the country for 6 consecutive years by INC magazine. For more information on Frank Myers Auto Maxx, please visit their website at: http://www.frankmyersauto.com
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4200 N Patterson Ave

Winston-Salem, NC

27105

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Showing 448 reviews

May 12, 2010

Working with Tracy and his super friendly staff was an amazing experience. From the start everyone made me feel so comfortable and at home. I chose the car that was perfect for myself and my family and Tr More

by Eric Roth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Myers
May 27, 2010 -

Frank Myers Auto Maxx responded

Eric, Thank you for the great review and the kind words. Offering solutions is what we do and I'm glad that we could offer one to you. Please call me for assistance or drop by for a cup of coffee. I'll be waiting:)

May 12, 2010

+PLEASE PLEASE TAKE THE CAR YOUR BUYING FROM THESE PEOPLE TO A CERTIFIED MECHANIC BEFORE SIGNING ANYTHING!! +DO NOT TRUST THEIR "160 POINT" INSPECTION +MAKE SURE YOU LOOK AT THE CARFAX REPORT F More

by teamscon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : keith
May 27, 2010 -

Frank Myers Auto Maxx responded

Once again, thank you for contacting us and allowing the Frank Myers Auto Maxx Team the opportunity to offer you a resolution. While I'm not sure why you continue to have problems with your vehicle, what I can do is assure you that we will do the right thing and these issues you've mentioned will be resolved. The good news is that your vehicle is Certified, it has the remainder of the factory warranty PLUS it has the Lifetime Engine Warranty that we gave you at the time of purchase. PLUs I'm assuming you received the DVD player that you requested for your Caliber? If not, please let me know and I will expedite that for you. While no one has a crystal ball to determine if a vehicle will give problems in the future, I am confident that you will not continue to have a "project car with revolving problems" once we take care of the small issues that you are currently having. If you are still unhappy and choose not to keep the car, please let me know and we will do whatever we need to do to trade you out of the Caliber and into a vehicle you and your family are more satisfied with. It is also a possibility that your finance company will offer a substitution of collateral. Just let me know the direction you want to take and we will take it. In closing, please know that everyone at the dealership would like to "thank you" for protecting our Nation by being an Operation Iraqi Freedom vet. When my Great Grandfather started the first Frank Myers store more than 80 years ago, he understood the importance of the American Dream (since our ancestors are from Germany). With that being said, it would be my desire to sit down face to face and come to a mutual understanding on how to move forward with you. I look forward to hearing from you and giving you the same Frank Myers Auto Maxx Experience that everyone else has...5 Stars Plus!

May 28, 2010 -

teamscon responded

Alright, we would be more then happy to sit down and speak with you, the owner and noone else about how to resolve the situation. Thank you for your response, Daniel George

Jun 01, 2010 -

Frank Myers Auto Maxx responded

Thank you for your response. I appreciate your willingness to sit down and try to work this out. I am confident that we can achieve some type of resolution. Please tell me when it is best for you to visit the dealership. Even though I am out of the office quite a bit, I will do what it takes to accomodate my schedule/travel plans to speak with you. Also, you called and left me a message today concerning the jack that you ordered and the reimbursement of your warranty deductible. While I would like to speak with you about this, you didn't leave me your phone number. I also wanted to check to see if you recieved the DVD players and the owners manual that you asked for? Please let me know. Sincerely, Tracy Myers Frank Myers Auto Maxx

Jun 02, 2010 -

teamscon responded

Truthfully, it is very hard for me to contact your dealership and talk to your team knowing what all we have been put through. I am at a loss of words still. My fiance will call you tomarrow (wednesday) around 4:00pm to schedule a time for us to come in and talk. You have no idea how much pain this has put us through, and the amount of time we have lost. But, I would still like to sit down and talk with you as I said to give you the chance to make us "frank myers believers." Thanks, Daniel

Jun 11, 2010 -

teamscon responded

6-11-10 To my surprise Tracy Myers did what he said and took the car back and let us pick another. (gave us 15,000 which was the price of the car we bought) I made the classic mistake of buying a car without getting it checked by a mechanic first. But, at the same time they were selling a car with alot of problems. All in all, I dont think frank myers auto is out to screw anyone. Just like any dealership you buy from the car needs to be checked first. Tracy thank you for making this right you really helped us alot. My family appreciates it and we are now very satisfied with our new car. I simply could not stop until it was fixed and make sure I didnt loose 7,000 (my trade in value on my truck) Im sure the first car we were sold wouldn't last 40,000 miles. All in all, thanks for the help finding a solution to our problem and if I know anyone who needs your help getting a car I will refer them. Sincerely, Daniel

Jun 30, 2010 -

Frank Myers Auto Maxx responded

I am glad we could help make this situation right, make you a Frank Myers Auto Maxx believer and...most of all...help you get a car that you and your family feel safe in. Please call me if you need to talk or you can find my email address on our website at http://www.frankmyersauto.com

March 17, 2010

If youre searching for an honest, classy, dependable place to buy a car then this is it. The people at Frank Myers Automaxx bent over backwards to help me get a nice car. I appreciate thier looking out More

by videoloss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith, Rich, Tracy
Jun 01, 2010 -

Frank Myers Auto Maxx responded

I appreciate the fact that you took time out of your busy day to write some nice words about our dealership. YOU are the reason that we are here. If we can ever be of service, please ask. Sincerely, Tracy Myers Frank Myers Auto Maxx

March 07, 2010

A great place to buy a used car. I've been driving my accord I bought from them for 7 years and had minimal problems. It now has 300k plus miles and runs like a champ. Now I take it there for service and More

by bhoffman1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith, Jim, Tracy
Jun 30, 2010 -

Frank Myers Auto Maxx responded

Glad we are now servicing your cars as well as selling them to you. Print this out and, next time you are here, show it to the receptionist and I'll give you a free car wash:)

February 22, 2010

Working with this team was a great experience. They were all very friendly and went out of their way to help me get the car that best fit my needs and budget. I will work with them again!!!!! I will recom More

by reneaclutts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy, Bruno, Rich and Keith
Jun 30, 2010 -

Frank Myers Auto Maxx responded

It excited me that you had a great experience at the dealership. Remember that you are appreciated by the entire team.

February 21, 2010

Came into the dealership to trade in the van I had and buy a new car. Bruno greeted me and asked if he could help me and what I was interested in. Told him I didn't have alot of time so he made it as quic More

by cherylmiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno,Rich
Jun 30, 2010 -

Frank Myers Auto Maxx responded

Cheryl, Thank you for shopping with us and for buying your car from us. I am sure your car will serve you well for many years. If you ever need anything, please email me or call me. My number is on the dealerships website at http://www.frankmyersauto.com

February 11, 2010

This is my 3rd used car from Frank Myers Auto Maxx and I have always been happy with my cars from them. I am a life long Winston-Salem resident and I wouldnt buy a car from any other dealer except Frank Mye More

by kisstheblarneystone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy, Robert, Rich, Keith, John & others
Jun 30, 2010 -

Frank Myers Auto Maxx responded

Thank you for buying another car from us. It is always our pleasure to see folks coming back time and time again. Next time you are here for service, stop by and say hello to me. Tracy Myers Frank Myers Auto Maxx http://www.frankmyersauto.com

January 26, 2010

If you are in the market for a reliable pre-owned vehicle, be sure to check out Frank Myers Auto Maxx. I have purchased three vehicles from them and have been very satisfied with all three. Their s More

by Swampo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy, Keith, Roger
Jun 30, 2010 -

Frank Myers Auto Maxx responded

It's always nice when people think we can "Walk the Walk". That's what we strive for. Lip service gets you nowhere. Thanks for your business. Stop by and say hello next time you are in the area. Tracy Myers Frank Myers Auto Maxx http://www.frankmyersauto.com

January 18, 2010

I was very pleased with the service that I received from Frank Myers Auto Maxx. Tracy and the staff are all knowledgeable and very willing to please you, the customer. I have worked in Customer Service for More

by GINGERMCCANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Keith, Tracy, and a couple of others
Jun 30, 2010 -

Frank Myers Auto Maxx responded

Ginger, I appreciate your patience with us while our Credit Miracle Workers obtained your auto loan. I know that you will enjoy your vehicle for many years to come. If my team or I can be of assistance, please let me know. Tracy Myers, CMD Frank Myers Auto Maxx http://www.frankmyersauto.com

January 07, 2010

I just wanted to let you know how great the guys are at Frank Myers Auto Maxx. I have some credit issues and they worked with me and it was a VERY pleasant experience to be able to buy a new car from the More

by stephsturm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Myers
Jun 30, 2010 -

Frank Myers Auto Maxx responded

Stephanie, Thank you for the kind words. Your loyalty and support mean more than you know. The next time you are in the area, drop by and say hello. Tracy Myers Frank Myers Auto Maxx

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