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Frank Myers Auto Maxx

Winston-Salem, NC

4.8
449 Reviews
The Myers Family has been serving the Triad community for more than 100 years. Frank Myers Auto Maxx specializes in helping people find, qualify for and own the vehicle of their dreams with little or no money down…even with less than perfect credit. Frank Myers Auto Repair is committed to providing a convenient, ethical and reliable auto repair facility while specializing in helping people cost-effectively maintain their vehicles to insure additional repairs and expenses are kept to a minimum. ABOUT FRANK MYERS AUTO MAXX: Frank Myers opened the original Frank Myers store more than 100 years ago in Flint Hill, NC (now East Bend). His grandson, Franklin Myers, and his great-grandson, Tracy Myers, have continued the Myers family tradition of being successful entrepreneurs for more than 10 decades. Their car dealerships and the rest of their family-owned businesses have employed hundreds of people and continue to serve happy customers. AWARDS: recognized as the best used car dealership in the Triad by the readers of YES! Weekly for 5 consecutive years, the best place to buy a used car in the Triad by the readers of the Winston Salem Journal, and one of the fastest growing small businesses in the country for 6 consecutive years by INC magazine. For more information on Frank Myers Auto Maxx, please visit their website at: http://www.frankmyersauto.com
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4200 N Patterson Ave

Winston-Salem, NC

27105

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Showing 449 reviews

February 04, 2013

Can soneone tell me why they want me who has a credit score of 690 would need a co-signer or 2700.00 down payment. These people are a ripoff and my personal feeling is that they take advange of people wi More

by bwise2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie and Avery
Mar 20, 2013 -

Frank Myers Auto Maxx responded

Dear bwise2, Good afternoon. My name is Tracy Myers, owner of Frank Myers Auto Maxx, and thank you for reaching out to me with your concerns. Your question is very valid. However, we don't have any control over down payments and/or co-signers. Since we finance through outside sources, we are simply a messenger. With that being said, I would very much like to speak with you so I can get your real name, pull your account file and see which lender(s) said what and why. My direct number is #3368310646. I hope to hear from you soon. Tracy Myers

December 23, 2012

The maintenance department took care of the minor repairs that were need to the car. Tracy is a good man who stands behind his word. More

by ReidColeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bruno
Feb 04, 2013 -

Frank Myers Auto Maxx responded

Dear Mr. Coleman, Thank you for the kind words about our service department. I sincerely appreciate the fact that you took time out of your busy day to drop us a message. If I can be of assistance, please call me direct. - Tracy Myers

December 07, 2012

Was looking for another vehicle and thought it be hopeless with my credit... But thanks to the great people here at frank Myers I'm now diving a 2007 ford escape.. and I love it!!!! Thanks Eddie long More

by antsgurl69
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
eddie long
Feb 04, 2013 -

Frank Myers Auto Maxx responded

Dear antsgurl69, Congrats on your 2007 Ford Escape and thank you for choosing Frank Myers Auto Maxx. You deserve it! If I can ever be of assistance, let me know. - Tracy Myers

October 03, 2012

My husband & I were looking for a reliable & dependable vehicle. We really like SUV's, I was in a very bad car accident 6/16/11 & our car was totaled, so we had to get what we could at the time More

by pbloux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Scales, Bruce & Keith
Feb 04, 2013 -

Frank Myers Auto Maxx responded

Dear Mr & Mrs Loux, Thank you for dropping by to share your car buying experience with others. It means a lot to me and my Team. With that being said, I am so happy that you weren't hurt badly when you wrecked your car in 2011. We want you around for a long time to come. Call me if you need me. Tracy Myers

September 30, 2012

My experience at Frank Myers Auto Maxx was great!!! I went there looking for an Altima but came home with a Sonata. I LOVE IT!!!! There are still somethings that need to be fixed on the car but, I am h More

by angela.foster.182
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Long
Dec 23, 2013 -

Frank Myers Auto Maxx responded

Hey Angela. Thank you for the kind words. Drop by and see us sometime. Tracy Myers

August 24, 2012

Credit is horrible due to an ugly divorce. Frank Myers put me in a very nice car..after running my credit, I was given a price rage. The car I wanted was out of my range..I was upset BUT they worked it o More

by LorieAKAsnow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Woody
Dec 23, 2013 -

Frank Myers Auto Maxx responded

Thank you for your kind words and for being a member of the Frank Myers Auto Maxx family of customers. YOU are appreciated. If I can ever be of assistance, please let me know. Tracy Myers Frank Myers Auto Maxx

August 15, 2012

This was by far the most pleasant and easiest, not to mention hassle free car buying experience I've ever had. I would highly recommend Frank Myers Auto Maxx to anyone. Oh and ask for Bruno! More

by james.moffitt.77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruno R.
Dec 23, 2013 -

Frank Myers Auto Maxx responded

YOU are the best! Thank you for your kindness and for allowing my Team and I to serve. Tracy Myers Frank Myers Auto

June 08, 2012

Bought 2 cars on the same day from Tim Blaze. Love them both. Helpful and friendly people. An asset to Winston Salem. Other car dealerships should follow their lead. We will be back. More

by momilani27407
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Blaze
Dec 23, 2013 -

Frank Myers Auto Maxx responded

My Team and I appreciate you. Thank you for the kind words and we hope to see you again soon. Tracy Myers Frank Myers Auto Maxx

May 19, 2012

Bud and rich were great , I came to the dealership looking at a specific f250 I hadn't purchased a truck in 10 years plus the truck was priced at 18,000 dollars and I almost left bud came out and star More

by Newf250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bud and rich
May 19, 2012 -

Frank Myers Auto Maxx responded

Dear Newf250, Congrats on your awesome new Ford F-250! Lucky you but I'm sure you deserve it. When you need us, we'll be here. Sincerely, Tracy Myers PS: I'll pass your kind words along to Bud and Rich.

May 17, 2012

I saw a truck I wanted there, and stopped in. The first thing they wanted me to do was "pre qualify" I just wanted to make sure I liked the truck before anything, so the salesman took me on a test drive. More

by FAQFrankMyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jun 07, 2012 -

Frank Myers Auto Maxx responded

My name is Tracy Myers and I am the owner of Frank Myers Auto Maxx. Please allow me to sincerely apologize to you for the bad experience you had at my store. While we strive to make everyone happy, we obviously failed where you were concerned. I have closely reviewed what happened with my Sales Manager and it seems that there was a misunderstanding. After backtracking and looking into our computer system, it seems as if there was a malfunction and the wrong paperwork was printed for every customer that came in that day. That is why you were presented the option for thousands down or a co-signer. This is embarrasing, to say the least. At this point I know that it doesn't matter. I simply wanted to clarify and to apologize. I have also spoken to the salesperson you worked with regarding what happened. He admitted that he handled your situation wrong by trying to "pre-qualify" you and he has been firmly disciplined according to my strict company policy on superior customer service. Please know that I do not advocate doing business that way and will not tolerate it for any reason. In closing, if you were to choose a dealership over ours I would recommend the Chevy store. They are a great dealership, do a really good job. I know the family who owns it. The one thing that they told you that I would like to clarify is that we do not have "our own bank". I'm not sure where they got that information but it is inaccurate. They are the ones that have their own bank with GMAC and that's how they offer the 0% APR. I will call their sales manager today to make sure they understand. I appreciate you sharing that with me so I can correct it. Could I ask how you would have liked for us to handle this differently? What would have made you happy that was in our control? If you are ever up my way then I would encourage you to stop in to say hello. I would like to meet you in person and possibly bend your ear on how to make this a better place to shop for a car. Sincerely, Tracy Myers

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