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Frank Myers Auto Maxx

Winston-Salem, NC

4.8
449 Reviews
The Myers Family has been serving the Triad community for more than 100 years. Frank Myers Auto Maxx specializes in helping people find, qualify for and own the vehicle of their dreams with little or no money down…even with less than perfect credit. Frank Myers Auto Repair is committed to providing a convenient, ethical and reliable auto repair facility while specializing in helping people cost-effectively maintain their vehicles to insure additional repairs and expenses are kept to a minimum. ABOUT FRANK MYERS AUTO MAXX: Frank Myers opened the original Frank Myers store more than 100 years ago in Flint Hill, NC (now East Bend). His grandson, Franklin Myers, and his great-grandson, Tracy Myers, have continued the Myers family tradition of being successful entrepreneurs for more than 10 decades. Their car dealerships and the rest of their family-owned businesses have employed hundreds of people and continue to serve happy customers. AWARDS: recognized as the best used car dealership in the Triad by the readers of YES! Weekly for 5 consecutive years, the best place to buy a used car in the Triad by the readers of the Winston Salem Journal, and one of the fastest growing small businesses in the country for 6 consecutive years by INC magazine. For more information on Frank Myers Auto Maxx, please visit their website at: http://www.frankmyersauto.com
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4200 N Patterson Ave

Winston-Salem, NC

27105

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Showing 449 reviews

May 03, 2016

Lied to me on the phone!! I had heard mixed reviews on this dealership , but because the owner was quick to reply to people I decided to fill out an application online and wait More

by Amanda Stewart
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tracy Myers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda
May 20, 2016 -

Frank Myers Auto Maxx responded

Good afternoon, Ms. Stewart. My name is Tracy Myers and I am the owner of Frank Myers Auto Maxx. Please accept my sincerest apology for not responding to you sooner. Unfortunately, I was fighting pneumonia and wasn't in the office when you reached out to me. I'm also sorry that one of my Team Members didn't treat you with the respect you deserve. I have personally reviewed the call with the Team Member you spoke to and will continue to monitor her progress. Please know that your feedback gives us an opportunity to improve and I appreciate that. That's all I can ask for. Regarding our reviews, I am aware of the bad ones as well as the good ones. As one of the largest independently owned used car dealerships in the country, we obviously talk to a lot of people and we sadly can't make everyone happy. The folks who seem to be the most upset don't like to hear the truth, which is what we'll always give them. However, the folks who buy from us tend to LOVE us. I'd encourage you to read their REAL reviews here: http://www.FrankMyersAutoReviews.com When my great grandfather opened the 1st Frank Myers store more than 85 years ago, he made a commitment to the people in this community. The commitment was to be always be fair, firm and friendly. One of my Team Members apparently didn't live up to that commitment with you and I apologize. If there is an opportunity to still serve you in any capacity, it would be my honor. Just let me know what I can do moving forward. Enjoy your day and I look forward to hearing back from you soon. Tracy E. Myers, CMD Owner/Frank Myers Auto Maxx "

April 30, 2016

Worst place ever.. Don't believe the lies This by far has been the worst dealership yet. I explained my situation to serval ppl before I even came up there. They told me that everything was al More

by Keynote336
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Smith
May 20, 2016 -

Frank Myers Auto Maxx responded

Happy Friday, Keynote336. I wanted to take a moment to thank you for allowing me the opportunity to apologize to you over the phone. It's difficult to begin explaining how upset I get when guests in my store leave upset. My great grandfather opened the first Frank Myers store more than 85 years ago and I take serving others very seriously and I'm sorry you weren't treated with the respect you deserve. I also appreciate you allowing me the opportunity to find you a vehicle that fits in your budget. Please know that my Team and I are searching for what you requested and we will keep in contact with you with updates. If anything changes. please don't hesitate to reach out. I'm only a phone call or an email away. Thank you and talk soon. Tracy Myers/Owner Frank Myers Auto Maxx

April 29, 2016

The Best Customer Service I was in the market for a Nissan 370Z and I decided to goto Tracy and his team. For over a week they were looking for me for the exact car I wanted. T More

by mark9316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2016 -

Frank Myers Auto Maxx responded

WIW! Thank you for your kind words, Mark9316. While we're sad that you purchased somewhere other than Frank Myers Auto, you got an amazing deal and telling you to take advantage of it was the right thing to do. Enjoy your Nissan and please reach out to us if we can ever be of service in the future.

April 13, 2016

Easy! It was so EASY purching my 2015 Nissan Altima. Everyone is very friendly. I'm a first time buyer, and they understood that and took great care of me. More

by Jordanleanna01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rich, Michael.
Apr 28, 2016 -

Frank Myers Auto Maxx responded

Hey Jordannleanna01...thank you for your kind words and for allowing us to serve you. We hope that you continue to enjoy your 2015 Nissan Altima for many years to come. If we can ever be of service in the future, please don't hesitate to ask.

April 12, 2016

Amazing!!! Wonderful service!!! Fast and courteous!! Will definitely recommend them to anyone buying a car. They were patient and met all my needs! Frank Myers w More

by Achristian1107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rich
Apr 28, 2016 -

Frank Myers Auto Maxx responded

WHOO HOO! Comments like yours is why we do what we do, Achristian1107. We're happy that we could assist you and hope you give us the opportunity to do so for many years to come. Take care and drop by to see us again soon.

February 10, 2016

Lies and then more lies. I bought a Nissan Sentra that had 32000 miles on it. Within a week the check oil light came on so I brought it back and told them about it and they s More

by Dcc78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
It doesn't matter they all lie.
Apr 28, 2016 -

Frank Myers Auto Maxx responded

Dear Dcc78. My name is Tracy Myers and I'm the owner of Frank Myers Auto Maxx. I appreciate you taking the time to let me know about the terrible experience you had with your car and I'm sorry that your engine and transmission went bad. I would like to try and help you but I don't have your name so I can't pull up your account. Would you please send me a private message so I'm able to do some research? While I can't be certain, the low mileage on your car makes me believe that it may have been one of our Certified cars. The good news is that our Certified cars have a Lifetime Engine Warranty. In closing, I look forward to hearing back from you soon and hopefully able to provide you with not only answers but also a resolution that makes you happy with our dealership again.

January 28, 2016

Great The people at Frank Meyers Auto Max are the friendliest people. They treat you like family. I got a great deal and if I have to will go again to get a More

by tink, edna 654
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Pinkston
Jan 28, 2016 -

Frank Myers Auto Maxx responded

Thank you for the kind words and for being a part of the Frank Myers Auto Maxx Family. If we can be of service, please don't hesitate to ask. Never forget: we are here for you!

January 21, 2016

Outstanding !!!!!!!!! When other car dealers say no to you like they did me , Then you need to go to Frank Myers Auto , They will say yes !! More

by Happy!!!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris !!!!!!
Jan 25, 2016 -

Frank Myers Auto Maxx responded

Thank you! You really know how to make us smile. Stop by soon to say hello. We appreciate you.

October 21, 2015

Service department cannot fix your car I bought my F250 in May had to take it to the service department back August for a small leak on transmission and rear and had a leak and and the More

by davrg311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Bryant service department manager
Jan 13, 2016 -

Frank Myers Auto Maxx responded

Thank you for speaking to me over the phone and for allowing us to make this situation right. Moving forward, I hope that you enjoy your truck and will continue to do business with us for many years to come. If I can ever be of service, please call me direct at #3368310646. If I don't pick up. please leave me a message and I will call you back as soon as I have the opportunity. Sincerely, Tracy Myers/Owner Frank Myers Auto Maxx

September 27, 2015

Great Service A big shout out to Tracy Myers Brian Hawks and the entire team at the Frank Myers Auto Maxx Service Center. I had been quoted nearly $800 for repairs More

by joey47
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Hawks
Jan 25, 2016 -

Frank Myers Auto Maxx responded

THANK YOU for taking the time to share your experience with everyone and for choosing us. we appreciate you and we're here for you. Take care and hope to see you again soon.

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