Frank Myers Auto Maxx
Winston-Salem, NC
Hours
Sales/Showroom
Monday 9:30 AM - 7:00 PM
Tuesday 9:30 AM - 7:00 PM
Wednesday 9:30 AM - 7:00 PM
Thursday 9:30 AM - 7:00 PM
Friday 9:30 AM - 7:00 PM
Saturday 9:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Man Darien is awesome I was referred by two people he sold earlier in the week and now he’s helped me and is helping my brother out! He is the truth! Definitely highly recommended!!! It’s true Everybody sold earlier in the week and now he’s helped me and is helping my brother out! He is the truth! Definitely highly recommended!!! It’s true Everybody does Ride More
I had An amazing experience, I came in without a car and I’m leaving with the exact one I wanted!! I would recommend Jessica to anyone I see why her name is Jess the best come check her out I’m leaving with the exact one I wanted!! I would recommend Jessica to anyone I see why her name is Jess the best come check her out More
Jessica and Seth were helps. Found the car that we wanted and was on our way. I couldnt be anymore happier thanks again for ths great service. and was on our way. I couldnt be anymore happier thanks again for ths great service. More
Steve was a wonderful guy and show me lots of stuff about the cars I give him a 100 stars and 100% would recommend this guy to anyone the cars I give him a 100 stars and 100% would recommend this guy to anyone More
Jessica was my sales rep both times she is wonderful. I went here about a month ago because this was the only dealership that had plenty of inventory. I had only 7 days to find a car before my rental expir went here about a month ago because this was the only dealership that had plenty of inventory. I had only 7 days to find a car before my rental expired. Found a Jeep SUV and bought it the 1st time. Noticed I was filling up with gas every other day and spending way to much in gas. And it had minor issues nothing major just like the tire bolts were stripped and stuff no biggie. It was a nice SUV. Just wasn’t serviced properly and rushed. I decided I wanted to go back to a car to save on gas. So I went back a month later and bought a Nissan Altima. Jessica helped me the second time also. I have to say out of all the sales people there she is the best. Don’t go see anybody else but her! She is great! She worked with me on getting my other vehicle traded in and everything. She helped me get my payments down some. It’s all about the sales rep! I just would not recommend their service department. Everything else wonderful More
This is the 2nd car I have bought here and both times it have been very pleased. Jessica was very pleasant to work with... I would seek her out again. have been very pleased. Jessica was very pleasant to work with... I would seek her out again. More
I was referred by a family member, this is my first visit so I can only go by first impressions and so far I am very impressed . Good product, good prices, good service. so I can only go by first impressions and so far I am very impressed . Good product, good prices, good service. More
an hour agoNEWThis was my first time buying from this an hour agoNEW This was my first time buying from this dealership and my experience was terrible. First it seemed to be going well. They showed me se an hour agoNEW This was my first time buying from this dealership and my experience was terrible. First it seemed to be going well. They showed me several cars in my budget that did not quite fit my needs. then I was shown a "2016 Ford escape" that suited me perfectly. My fiance and I were armed with our cell phones researching the car before purchase and found that it was known to have transmission problems. The manager offered to extend the warranty to ease my mind. I thought I was getting a great deal. I looked over the warranty carefully, the selling price was a little higher than the average 2016 ford escape, but I was willing to pay it because I felt like the warranty made the price worth it. I got excited, made a dumb move agreed to purchase the car. I get into the office, and everything is "sign here, initial here" as fast as possible. I left feeling great about my purchase. UNTIL I got home, printed my insurance documentation, and realized I had purchase a 2013, not a 2016. I thought I was losing my mind and triple checked mine and my fiancees browser history. We both heard 2016, neither of us ever googled a 2013 model. Now I know that was dumb on my part to not triple check the year and model I was purchasing, but I never expected to be mislead about that part and instead spent too much time reading the warranty part and just assumed I was getting the car I was told that it was. I called Tracy Myers and he did agree to let me return the car. So I drove back to the dealership, and was completely shamed in the office. "Most people research the car before they buy it" I reminded the manager that I had been researching the car on my phone and even pointed out that 2016 models were known to have transmission issues. He then tells me the sales person had no reason to lie, and I agree, I believed she made an honest mistake. But google history doesn't lie, why would both mine and my fiances browser history say 2016? We both are mistaken? She said 2013 and we both heard 2016? I told him usually people tell you the correct year of the car you are purchasing. He asked if he would lower the price if I would consider keeping the car. Out of frustration I said yes, gave him my firm offer, and he said he would get back to me Monday. But after that whole experience, I will be returning the car no matter what offer he makes. The fact that they mislead me makes me uncomfortable. At first I believed it was an honest miscommunication but after he tried to shame me into keeping the car and placed all the blame on me without accepting any responsibility I do not believe this is an honest place to buy. I paid cash, no loan, and he saw me thoroughly researching 2016 models. The price I paid for the 2013 model is $4,500 more than other dealerships selling the car. I never ever would have thought that was a fair deal. I realize it was on the paperwork and it is my fault for not double checking the year, but that just goes to show how sneaky some of these dealerships can be. So if you are buying from here, be prepared that the car they tell you you are getting may not infact be the car they sell you and check the paperwork, including the make model and year, with a fine toothed comb. I will say I do believe that Tracy Myers is doing me a favor by letting me return the car. I am thankful he is at least an honest man. But I do question the rest of their staffs integrity. Also don't be fooled by all the positive reviews like I was. The salesperson sends you a text and tells you to leave a positive review while standing there watching you the entire time. Super weird and unnecessary if you are running an honest establishment. I would have left a glowing review if I left with the car I thought I purchased. But the fact that they sold me a car in which the transmission was recalled for $4,500 over market value makes me sick to my stomach. Especially when I thought I was getting a completely different model. To further show how shady they are, I left this review on Google first and I kid you not, it is nowhere to be found!! More
STEVE WAS THE MAN!! He made the process easy and I was able to drive home with my new car all in the same day! Keep up the great work! able to drive home with my new car all in the same day! Keep up the great work! More
My experience here was out of this world. All of the staff was very friendly and up beat. Nixon was the guy who helped me and he was out of this world. He worked with me in every angle and everything we staff was very friendly and up beat. Nixon was the guy who helped me and he was out of this world. He worked with me in every angle and everything went super smooth. I highly highly recommend for everyone especially people with no hope. More