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Frank Leta Honda
O'Fallon, MO
842 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 11, 2012
I bought a 2009 Honda Ridgeline brand new. The sales man was a complete jerk. Eventually got fired. Every time I took this truck in for service they ALWAYS come up with something else to fix. Usually can was a complete jerk. Eventually got fired. Every time I took this truck in for service they ALWAYS come up with something else to fix. Usually cannot leave without dropping at least $100.00. They have instant service for oil changes but you can never get in without a 45 minute wait. They tell you at the sale that you get free car washes but they never have time to do it. We actually bought a honda civic from the same dealer and had a better sales experience but with the civic as well as the ridgeline it is always $100.00 for an oil change. Anyway, I recently traded my ridgeline in on an F250. I would buy a honda again but not from Frank Leta More
by sparkey1968
Employees Worked With
many
January 10, 2012
my experience with frank leta honda was awesome,,,, great my experience with frank leta honda was awesome,,,, great staff,,, friendly courteous,,, kind and very patient with me,,,, loved the area for cus my experience with frank leta honda was awesome,,,, great staff,,, friendly courteous,,, kind and very patient with me,,,, loved the area for customers to relax and enjoy all the goodies,,,,, i would come back and recommend it to all my friends thanks marjorie More
by crested butte
Employees Worked With
matt craft, tracey kelley, logan chartrand
December 31, 2011
My visit was prompted by a letter offering $0/$0/$0 lease options along with a free iPad2 if Frank Leta purchased my car. The finance team treated me like I was a 3rd grader ... they lowballed the offer on options along with a free iPad2 if Frank Leta purchased my car. The finance team treated me like I was a 3rd grader ... they lowballed the offer on my trade-in by over $3K (even after I showed them the kbb.com value) and then they tried to use the free iPad2 as a negotiation tool on the price of the new car. Needless to say, I was insulted and will take my business elsewhere. More
by summjp
Employees Worked With
Tracy & finance dept.
December 01, 2011
Quick, easy and painless are the three words we'd use to describe our experience purchasing a new 2012 Honda Civic Hybrid. John Hardy, our salesmen, was kind, patient and most importantly -- respectful! describe our experience purchasing a new 2012 Honda Civic Hybrid. John Hardy, our salesmen, was kind, patient and most importantly -- respectful! More
by mnms
Employees Worked With
John Hardy
September 10, 2011
This is the first time I bought a car (a certified CIvic) from a dealer and I couldn't be happier. Here's what I liked about Frank Leta Honda: -Professional -Knowledgable (Bill has worked on the mech from a dealer and I couldn't be happier. Here's what I liked about Frank Leta Honda: -Professional -Knowledgable (Bill has worked on the mechanic side) -Willing to go the extra mile to make sure I was comfortable with my purchase (Joe put the car up on the lift so I could check out the brakes) -Fair deal on my trade-in -Worked with me on the price without the usual good/cop bad cop games -Hooked up my Bluetooth and showed me the navigation system -Detailed my new car really well and helped me move my things over -Free car washes (with vacuuming)! -Treated me like the serious car buyer I am This last point is very important. I made the rounds of the Honda dealers in the area and this team was the ONLY one that really respected me as a woman car buyer. I had a salesman at another dealer ask my age and call me a "smart girl." Needless to say, I walked out of there as fast as possible. I only spend my hard-earned money at places I respect (whether they are big box stores or car dealerships). I would gladly buy another car from Frank Leta Honda, and I'm even looking forward to coming in for oil changes and car washes. Don't let the drive out deter you. This is the ONLY place I would buy a car in St. Louis. Thanks all! More
by DSTL
Employees Worked With
Bill, Kevin, Marco, Matt, Joe, Colby (porter--I think I'm getting his name wrong-sorry!)
August 20, 2011
Everyone at Frank Leta Honda in O'Fallon, MO is knowledgeable and friendly. Their service is good, and I would highly recommend Frank Leta Honda. If you need a new or used car and or service, thi knowledgeable and friendly. Their service is good, and I would highly recommend Frank Leta Honda. If you need a new or used car and or service, this is the place to go in O'Fallon, MO. More
by archiefallon
Employees Worked With
Paul
July 26, 2011
Wanye Burns was very freindly and knowledgable, the only thing i didnt care for was the "middle man" feeling when i haggled price. He did consider my offers and we finally agreed on a price i felt comfortab thing i didnt care for was the "middle man" feeling when i haggled price. He did consider my offers and we finally agreed on a price i felt comfortable with. More
by matthewsmitty
Employees Worked With
Wayne Burns
July 14, 2011
My wife went to look for vehicles while I was at work. She went to Frank Leta Honda and was pressured into purchasing a vehicle that was overpriced, did not fit our budget, and our family does not physica She went to Frank Leta Honda and was pressured into purchasing a vehicle that was overpriced, did not fit our budget, and our family does not physically fit in the car. Furthermore, they pressured her to purchase the car without talking to me about it and had her complete the loan and title without my name on either. None of this takes into consideration the poor design, lack of performance, and low quality of the 2012 model year Honda. More
by Incogito
Employees Worked With
Tracy
July 09, 2011
It seems a joke, but it is not. Before going to this It seems a joke, but it is not. Before going to this place, I talked with two people of Frank Leta. We agreed a price of $8,100 for a used car. I a It seems a joke, but it is not. Before going to this place, I talked with two people of Frank Leta. We agreed a price of $8,100 for a used car. I arrived, I drove the car, and I went inside to close the chapter. However, it seems they changed the price of the vehicle before meet me inside in their offices. The webpage was saying in that moment that the price was $11,990. The price was totally different a couple of hours ago though. My conclusion was they were playing with me changing the price. I told them my story but they told me they were not responsible for the price in the webpage and what other salesperson called Kevin (he wasn´t working at that moment there, or that is what they told me) told me before in our conversations. After 10 minutes, my salesperson arrived an offered me the car for $8,100, but I would have to do right at that moment in cash. What the xxxx? So, are they now willing to lower the price of the car for $4,000?? What did they really want? Not lower the price above $8,100? In that case, they just need to tell you through the phone, and we all can avoid lose our time. I was totally pissed of this place, and if that is the way they usually make business, I would not recommend this place to any of my friends. More
by FranciscoR
Employees Worked With
Tiffani and other salespersons
