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Frank Leta Honda
O'Fallon, MO
842 Reviews
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April 06, 2012
We love Honda's and this dealership delivers in every aspect, but especially a comfortable low stress and pressure atmosphere. The professionalism shown, and knowledge of the product are second to none. aspect, but especially a comfortable low stress and pressure atmosphere. The professionalism shown, and knowledge of the product are second to none. I can't thank our sales professional enough , Mr Wayne Burns for his service and committment to doing everything possible to meet our needs and requirements. We will be shopping soon for another Honda, and you can be certain we will be headed back to Frank Leta Honda, and work with Wayne once again. Thank you so very much for everything. We love our new 2012 Civic, and have already spread the word to family and friends about the dealership, and especially Wayne. Thanks, M/M Robert Bucy More
by raljbucy
Employees Worked With
Wayne Burns
March 30, 2012
I purchased a new vehicle at this dealership on 1-6-2012. I signed up for the extended warranties, but when I read through the paperwork at home later, I decided I did not want the extra coverage. (There wer I signed up for the extended warranties, but when I read through the paperwork at home later, I decided I did not want the extra coverage. (There were too many items not covered, and/or the wording was very vague.) I visited the dealership on Jan 28th, well within the first 30 days of the warranty, to request a cancellation. I signed a document and was told it would be cancelled. Today is March 30th and, according to the warranty services company, the dealership has not notified them of my cancellation. I am talking $2540 here. I have visited the dealership twice and have contacted them numerous times. THEY DON'T CALL BACK!!!!!! I finally received one returned call from the sales manager followed up by an email from the dealership on March 5th stating that the warranties were cancelled as of January 28th. I decided to follow up with the warranty company on March 27th, found out the contract has not been cancelled, and was told by a customer service rep. that it was an easy task simply involving a message via computer. I called Frank Leta that day and asked for a MANAGER. The person who took the call wrote a detailed message and said she would give it to a manager. NO ONE CALLED BACK!!!!! I checked with the warranty company today--they still have not been notified!!!! I am going to the dealership for the third time now!!!!!!! I would not recommend this dealership to anyone! More
by gcalderone
Employees Worked With
Gordon/ Matt
March 28, 2012
Do not deal with Eric Gioia for any reason. The most rude and unprofessional person I have ever had to meet. Eric is the used car sales manager. He does not keep his word and does not seem to care a rude and unprofessional person I have ever had to meet. Eric is the used car sales manager. He does not keep his word and does not seem to care about customer service or satisfaction. More
by wentz1
Employees Worked With
Eric Gioia
March 25, 2012
We LOVE our 2011 ACURA !!! This was are first time ever visiting Frank Leta's and their associate VIC KREMAR showed us all the beautiful cars, explained all the questions we had,was very thorough, kind and visiting Frank Leta's and their associate VIC KREMAR showed us all the beautiful cars, explained all the questions we had,was very thorough, kind and generous with his time. There was so many nice rides that I kept changing my mind on which one I wanted. NOT a problem, VIC let me drive all of them,if I wanted, ensuring that the one I got was the one I wanted most, according to my needs. I found the one; 2011 ACURA TSX !! Thanks VIC, for letting me decide!! Their outstanding service continued with Bryan in financing, handling all our needs to get us the very best offer in financing, to an excellent extended warranty, which I highly recommend for that priceless peace of mind! Even the ceramic window tinting offer was irresistably COOL (seriously, no pun intended),Frank Leta's ultimate customer care is unbeatable to any other dealership Im aware of nor ever heard of. The way they remain loyal to their customers AFTER a LETA ACURA has been purchased amazes me. VIC KREAMER gave us his card to call for any and all questions/help which we sure needed after we bought it (lot's of great things the car does). Even set-up a bluetooth handsfree for my phone,in our ACURA before we left which sure made my fiance happy!(has well has all the drivers out there unaccounted for, Im sure!) We're getting married in a few months and we were looking for a nice new car. Last night we just hit the open road, and we both were impressed at the handling, the comfort, and the headlights offered the very best for night driving of any car we've had. I'm still excited about going back for my first complimentary oil change alone. Not to mention the free all the time car washes/vacuuming from their Service Dept.!! No B.S.! Thanks VIC KREMAR and Frank Leta's staff/service, we'll be doing business/friends for a long time! :) More
by TMT-B
Employees Worked With
Vic Kreamer
February 29, 2012
Mr. Prater was awesome in helping us purchase our new vehicle. He was very patient and not at all pushy! We are very pleased with the overall experience and look forward to dealing with Frank Leta Hond vehicle. He was very patient and not at all pushy! We are very pleased with the overall experience and look forward to dealing with Frank Leta Honda in the future. More
by craig.jmk
Employees Worked With
Matthew Prater
February 28, 2012
I had bought a 2009 Civic from Frank Leta 3 1/2 years ago. I was in an auto accident and the car was totaled. I knew that I wanted to go back to Frank Leta for my next car. I purchased the car from Wa ago. I was in an auto accident and the car was totaled. I knew that I wanted to go back to Frank Leta for my next car. I purchased the car from Wayne Burns. He not only helped me get a fair price for the car I bought but he helped me get a fair price for my totaled car from the insurance company. I would highly recommend Wayne Burs as a sales associate and Frank Leta Honda to anyone who wanted to buy a new car. They are friendly and the dealership has a great atmosphere. Wayne is friendly and professional to work with. More
by pennyauld
Employees Worked With
Wayne Burnes
February 27, 2012
Gordon Martin was amazing. He answered every question we had to a T!!! We will recommend everyone we know to him and will be back for anything we need! Your dealership needs more people like him. had to a T!!! We will recommend everyone we know to him and will be back for anything we need! Your dealership needs more people like him. More
by browneyedgirl1989
Employees Worked With
Gordon Martin
February 25, 2012
The overall experience was fantastic! Nice employees who were helpful and knowledgable. Made the experience quick and easy. The dealership was comfortable. Jay was helpful an super nice! were helpful and knowledgable. Made the experience quick and easy. The dealership was comfortable. Jay was helpful an super nice! More
by SuperJen
Employees Worked With
Jay Cox, Kerry
February 22, 2012
I purchased a new Honda Crosstour and could not have been more pleased with the sales experience. Jay Cox was extremely helpful and worked closely with us over three days to find the perfect automobile for more pleased with the sales experience. Jay Cox was extremely helpful and worked closely with us over three days to find the perfect automobile for us, and to close the deal. The negotiation process was painless and professional resulting in a price that we feel was more than fair for us. Based on our experience I would recommend Frank Leta Honda without reservation. More
by reborewt
Employees Worked With
Jay Cox
February 21, 2012
My husband and I had a horrible experience with this dealership. They turned what should have been an easy cash sale into a four hour ordeal. We had agreed on one price for the vehicle and then I feel dealership. They turned what should have been an easy cash sale into a four hour ordeal. We had agreed on one price for the vehicle and then I feel that they took advantage of the fact that my baby daughter was getting fussy and increased the price to the list price on the vehicle, which was not the price that we agreed on. It was out fault for not checking, but their fault for their unfair business practices. They "keyed" the mileage in wrong from the vehicle that I traded in. I'm not familiar with the law on this, but seems deceptive as well! They also did not provide us with a second copy of the key for the vehicle. I sent an email informing them of the issue and received a response from what looked like someone's personal hotmail.com account. I found it hard to believe that a "huge" dealership would use hotmail to respond to customers. It seemed all and all very unethical. I called today to request the copy of the key. I was treated very rudely by both the receptionist (Diana) and someone who identified himself as a manager (Marcos). I was told that Marcos would call me back. She also questioned why I would have such an issue with someone sending an email from a hotmail account. I attempted to explain that it seemed strange to receive an email from another source when you sent it to a large dealership. This resulted in more rude comments. When I did not receive a return call from the dealership almost 5 hours later, I called back. I was treated very rudely and told that they lost the key and were looking for it. A car dealership that looses a key? Seems like a very unorganized place! I was also told that it was very expensive to create a copy and that they did not want to do so. I was asked rudely if I had ever lost a key before. Marcos called me back and was very rude on the phone to me. He kept stating that the dealership had been in business for over 50 years and was going to be in business for another 50 years. I don't know how them losing the key to the vehicle was related to how long the dealership was in business? All and all a really poor experience. Hopefully, this keeps someone else from making the same mistake my husband and I did. I know car dealerships are not the most ethical places, but this place is the worst dealership that I've ever been to and I will not recommend or utilize them again. More
by jennimom
Employees Worked With
Gordon, Diana, Dolph, Marcos
