Frank Leta Honda
O'Fallon, MO
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After reading the reviews from Frank Leta Honda, I felt compelled to come in and look. I had been in the market for some sort of crossover or SUV. Unfortunately I still have a car I am paying on and we do compelled to come in and look. I had been in the market for some sort of crossover or SUV. Unfortunately I still have a car I am paying on and we do not have very good credit. Anyway, I told this to the internet manager and he told me over email, don t worry, credit doesn t matter to us. So I decided to come after work and take a look at the CRV. The sales person I was hooked up was extremly nice and helpful. Then I filled out the credit application and was handed over to the finance manager. He came out and discussed the situation with us. Stated he would call our current lender and maybe a couple others to see if he could get a deal worked out. This has been a week now and I have not heard from one single person in the dealership. I am not sure if there was some sort of miscommunication, or if this is intentional and we our situation is so bad that we don t even deserve a call back. Anyway, my husband and I both agree that we feel like complete losers due to this. Feel like we are getting kicked when we are already on the ground. Anyway, I am happy for all the customers who have had a good experience. I don t want to mention any names and drag anyone threw the mud. More
Great process and this is the way car buying should be. Kent went over and beyond to make sure I was satisfied! I have absolutely no credit and fresh out of college. Kent Kaiser promised me that I would be Kent went over and beyond to make sure I was satisfied! I have absolutely no credit and fresh out of college. Kent Kaiser promised me that I would be able to secure financing of a vehicle. Have never financed a car before. he made the process so great for me. I didn't have to spend much time in the dealership either, as I have a busy work schedule. Im so pleased to have gotten a 2012 Honda Accord. kent made the process a cake walk for me. I will forever be his customer. Most dealerships try to sell their customers dreams, and try to force them into getting the car they want the customer to have. I didn't experience any of this during the process of buying my car. I didn't think that it would be hope for me, in financing a car. So wanted to buy another cash car that wouldn't be too reliable for myself. My salesman made everything work for me. If your in the market for a new car, please experience the ultimate customer service that I received from kent kaiser at frank leta Honda.(can't beat a leta)! If there were more salesmen like kent, the world would be a better place! Thanks kent and me and my family will always buy from you! ~Ernest More
I have purchased several cars over the years and the experience I had at Frank Leta Acura was by far the best. I don't think you could find a more professional and friendly staff. Thank you in particul experience I had at Frank Leta Acura was by far the best. I don't think you could find a more professional and friendly staff. Thank you in particular to Greg Sabath for taking the time to listen well and help me find and purchase a beautiful Acura TL at a very fair price. I look forward to visiting again. Thank you! More
I have no complaints besides the amount of time I spent I have no complaints besides the amount of time I spent at the dealership waiting for negotiation purposes or to sign documents, which can be expecte I have no complaints besides the amount of time I spent at the dealership waiting for negotiation purposes or to sign documents, which can be expected. Overall, the buying experience was acceptable. Thanks, Kent. I love my new Honda Accord! More
This was my first Honda purchase. I wasn't sure which vehicle I wanted, but after talking with Kent Keiser just a few minutes, he summed me up pretty quickly and offered to show me the vehicle that I end vehicle I wanted, but after talking with Kent Keiser just a few minutes, he summed me up pretty quickly and offered to show me the vehicle that I ended up purchasing! I LOVE MY 2012 CR-V! He was right on the money in every aspect of the experience! He was friendly, honest, genuine and knowledgeable. His personality lends itself to a "no pressure" experience. After 2 minutes with Matt Craft, the business manager, I soon realized he was the same as Kent in every way! What a great, no hassle purchase! I can't picture it anytime soon, but when I need to trade my CR-V for a new vehicle I will certainly call Kent! More
This is my third time buying a Honda from Frank Leta. The salesman, Bill McCoy was very easy to work with. Did not pressure the sale as other dealerships in St. Louis did, some were very arrogant and badmout salesman, Bill McCoy was very easy to work with. Did not pressure the sale as other dealerships in St. Louis did, some were very arrogant and badmouthed other dealers but not Bill. Very straightforward and laid back. Got a good price on the 2012 Honda Pilot I wanted. More
Kent and entire staff was very knowledgable and helpful, never felt any sort of "pressure" and came away feeling very happy with my purchase. I truly felt like he was honest and straightforward about every never felt any sort of "pressure" and came away feeling very happy with my purchase. I truly felt like he was honest and straightforward about everything. More
Thank very much for what you guys did for me I do know I bought a car that was as its but you still repair may car and gave me a another care . The coast was not like several hundreds it was all most $20 bought a car that was as its but you still repair may car and gave me a another care . The coast was not like several hundreds it was all most $2000 and they did. Their employee are excellent. I defiantly will be loyal customer and I will refer to everybody. Excellent choice of employee they don’t just sell you cars they will listen to you and respond for your needs. They work with you even when you dont have good cridit . I didn't believed and trust until they told me you set to go. Thank you more than 10000 times. I found friend where I can go when I need care . Keep doing good work you will shine like stars. Our kids like too its very kids friendly snack drink anad coffes. Iam not going to thank one person,but I will thank to all of your from the lady who gave the driction to come to your place to hight or owner you set your self higher standers and it shows with caring and love. More
This was the second Honda I purchased from Frank Leta Honda. Kent helped me with this purchase and was extremely helpful. It was a low pressure sale. The paperwork was easy and he was very accommodating Honda. Kent helped me with this purchase and was extremely helpful. It was a low pressure sale. The paperwork was easy and he was very accommodating on times and pick up. They gave me a fair price right up front. No haggling needed. I would highly recommend kent and the dealership. We are very pleased with our new vehicle!! More
Both Kent and Matt where very professional and courteous. Kent went the extra mile to get me the deal that best fit my budget. He also made sure that I was happy with the car I chose (2012 Civic LX). I would Kent went the extra mile to get me the deal that best fit my budget. He also made sure that I was happy with the car I chose (2012 Civic LX). I would definitely visit this dealer again for car purchases and service in the future. The overall experience was very good as every employee there was friendly. More