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Frank Leta Honda
O'Fallon, MO
846 Reviews
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June 10, 2013
I worked with Chris over at Frank Leta Honda, and I have to say... I was blown away. Talk about top-notch. Chris took a potentially uncomfortable experience and turned into an fun and engaging interaction. to say... I was blown away. Talk about top-notch. Chris took a potentially uncomfortable experience and turned into an fun and engaging interaction. We had a great time test driving the car and he honestly worked on my behalf to get me the price I wanted on my car. If I have any friends that are interested in buying a car, I'm going to tell them to go to Chris, what a great guy. I walked away feeling like I was treated like family and never once felt like I was being taken advantage of. Frank Leta doesn't pull the crap that gives most dealerships and car salesmen the terrible reputation, they know what they're doing, and they treat you right. If you are considering buying a car, I full-heartedly believe you would be mistaken if you did not at minimum pay Frank Leta a visit.. and when you do ask for Chris, he's fantastic and will make sure you leave happy. More
by rayankh
Employees Worked With
Chris Saxe
June 06, 2013
We had a pleasant buying experience at Frank Leta Honda in O'Fallon. Tracey Kelly was so helpful and attentive we purchased the first car she showed us. She listened to what we wanted and went right out in O'Fallon. Tracey Kelly was so helpful and attentive we purchased the first car she showed us. She listened to what we wanted and went right out and found the car for us. We love the 2012 Honda Accord and would recommend Tracey Kelly 5 Stars for excellent service. Tell her we sent you. The DeNagels' More
by Bonnie1948
Employees Worked With
Tracey Kelly
June 05, 2013
We came in with many reservations about buying a new car and many questions. Chris answered all our questions and treated us like family. After the deal, I felt like we have known him forever. Very profes and many questions. Chris answered all our questions and treated us like family. After the deal, I felt like we have known him forever. Very professional and they do treat you like family. We will be back to buy another car from Chris. Keep up the great work Frank Leta! More
by gina45
Employees Worked With
Chris
June 03, 2013
Chris made my overall experience great! He listened to exactly what I wanted and delivered. There were no games or gimmicks. It was suck a relief to find a dealership that was as friendly and efficient as exactly what I wanted and delivered. There were no games or gimmicks. It was suck a relief to find a dealership that was as friendly and efficient as Frank Leta Honda! I have already been spreading the news to all of my friends and family. The finance department was fantastic as well! All of my questions were throughly answered. It was a stress-free and speedy process. I am very pleased and love my new Honda! More
by Barbie89
Employees Worked With
Chris
May 30, 2013
Things went well at first--very friendly and the price of our car was fair. Then, finance person made a few snafus on paperwork. Then, salesperson lost the trade title my wife made a special trip to bring in our car was fair. Then, finance person made a few snafus on paperwork. Then, salesperson lost the trade title my wife made a special trip to bring in, which she handed to him personally. THEN, somehow our new title got "lost in the mail" when they sent it to us. A very frustrating experience overall--and we paid cash, so there was no chance for a title company to have messed up. More
by PhilipWire
Employees Worked With
Jay, Lily
April 27, 2013
We bought a new 2009 Honda Accord in spring 2010 from Leta. We loved our previous Accord from Ed Napleton. Too bad 2009 Accords have HORRIBLE brakes. Our brakes need to be replaced every 10,000 miles. N Leta. We loved our previous Accord from Ed Napleton. Too bad 2009 Accords have HORRIBLE brakes. Our brakes need to be replaced every 10,000 miles. Not just pad, no the rotors need to be turned all the time too. There are class action lawsuits for these horrible brakes, but the services department at Leta denies this and will say they have no idea why our Accord brakes need to be.changed every other oil change almost. My wife hates the experience going to Leta. They are not reponsible for a poor Honda design, but they are responsible for denying it and making the customer feel it is a result of what they did. Look at a Consumer Reports if you are a service manager. Be knowledgeable.. You'll see these brakes are rated BLACK, for MUCH WORSE THAN NORMAL. That is NOT the customers responsibility. Maybe Honda has a bad design, don't follow it up with poor customer service. It's easy to have great service with a great design that requires no repairs. Customer services starts when a problem comes up. Just admit it rather than blame the customer or act like you don't know this. The service manager even said it could be because we park the vehicle outside! We've always garaged the vehicle, but this was just poor customer service to say. That's our experience....unfortunately. This experience just repeats itself every few months the next time the brakes go bad. They never have been fixed correctly. You pay more for a Honda hoping for a better experience. Having purchased many cars from many dealers, this is the only bad experience ever. Buying a car here did not meet our expectations. Hopefully they improve and realize when you do this to one customer, that customer tells their friends and you lose more than one future sale. You are still disappointed years later, so poor customer service really costs a business more than just resolving the issue. Seeing the ratings on this site, we are not the only ones who have concerns with this dealer. Leta looks to be the lowest Honda dealer in the area. Maybe they would do better making it right like Dave Sinclair used to say. More
by Weldonspring
Employees Worked With
Rob Orr
April 10, 2013
The service I received from the sales rep - OUTSTANDING! This is my second time here and I will continue to buy from them. The finance department was a little bit disheveled when i was there and had to have This is my second time here and I will continue to buy from them. The finance department was a little bit disheveled when i was there and had to have me come back twice which was inconvenient - but they gave me an oil change free to make up for it. More
by chappy247
Employees Worked With
Tracy
April 09, 2013
My wife and I were so satisfied with our purchase of a 2013 Accord with a trade-in last Saturday morning, that we took a lunch break and purchased a second Accord in the afternoon. 2013 Accord with a trade-in last Saturday morning, that we took a lunch break and purchased a second Accord in the afternoon. More
by Juddhall
Employees Worked With
Chris
April 06, 2013
I chose this dealership because the review was pretty good and I heard some people had good experience purchasing a vehicle here. I worked with Tracy and purchased a Honda Civic 2012. She is very friend good and I heard some people had good experience purchasing a vehicle here. I worked with Tracy and purchased a Honda Civic 2012. She is very friendly and helpful. I was shopping around a few dealerships and she beat my best offer over the phone. And then we I went to get the car the next day. I was very happy about the experience. More
by vlelf
Employees Worked With
Tracy
March 23, 2013
First off I want to talk about how awesome my salesman is. His name is Tom Mcmahon and I reccommend everyone to buy this guy. His non-pressured approach mixed with extensive knowledge sets him apart fro is. His name is Tom Mcmahon and I reccommend everyone to buy this guy. His non-pressured approach mixed with extensive knowledge sets him apart from every salesman i've ever met. Ask for Tom! Secondly, the management team and other people at the dealership are very respectful and fun to be around. Last, I got an unbelievable deal(Thanks to Tom) and my car is perfect. Love Frank Leta! Love Tom McMahon More
by Peggy0534
Employees Worked With
Tom Mcmahon
