Frank Leta Honda

This has to be the worst Honda dealership in town. I had a conversation with the sales person couple of times and we discussed about what I wanted and if those cars would be available to buy. The sales pers a conversation with the sales person couple of times and we discussed about what I wanted and if those cars would be available to buy. The sales person gave me an impression that they have plenty of cars in their lot and the price we discussed and agreed upon would be the final price. They set up an appointment for me to visit them so that we could proceed with the purchase. When I arrived at their lot we were greeted with hostility and looked upon as if who these people are. I felt like my skin tone and my dress up gave them the impression that I cannot afford to buy their cars. To my dismay the cars that I was supposed to buy was not even in their lot, they didn’t have any colors that I wanted and the sales person was unapologetic and discourteous. I had called them a day before to make sure that the cars would be available—their answer- we have everything ready to go. The salesman justified the deceit by saying they were sold out of all their cars that morning—why even lies and make me drive 45 minutes to their dealership. The salesperson was a tool- he kept saying he has 27 years experience selling cars—but I guess in 27 years of his experience no one taught him the value of customer service and how you treat your customer. Do not buy at this dealership—in future they might give you problem with your warranties, who know. Their attitude was-- take what we have or get the xxxx out of our house—nice way to go HONDA, I was a loyal customer of this brand for a long time now I will never ever purchase this brand ever. More

My thanks to Chris for his excellent customer service. He made the buying process on our used car enjoyable. Thanks for letting us keep the car overnight. That sealed the deal. Best car buying experience eve made the buying process on our used car enjoyable. Thanks for letting us keep the car overnight. That sealed the deal. Best car buying experience ever. No pressure-no anxiety. We will be back again next time. Thanks again. More

Just bought our very first Honda from Chris this week. We love it! Chris bent over backwards to make us feel comfortable and to get us into a car that really fit our needs. We will be back for another someda love it! Chris bent over backwards to make us feel comfortable and to get us into a car that really fit our needs. We will be back for another someday! More

I took my Crosstour for routine service. Tracy Kelley approached me as I was looking at the showroom CRV EX L. She was very informative without being pushy or overbearing. She was very friendly, positi approached me as I was looking at the showroom CRV EX L. She was very informative without being pushy or overbearing. She was very friendly, positive and helpful. Tracy worked with me to obtain the accessories and features I was looking for in the new CRV. She assured me that if I had any questions or concerns she would always be available to address those issues. Tracy called my home two days after purchasing the vehicle to make sure I was satisfied with the CRV EX L. More

I had to take my Honda in for servicing several times over the last six months. Although the warranty covered the repairs, I still had to pay out of pocket for one item that was known by Honda to be a d over the last six months. Although the warranty covered the repairs, I still had to pay out of pocket for one item that was known by Honda to be a defect but they never recalled it. The last two times it was in service, Mr. Ricciotti was the "advisor". His attitude was subpar and had a condescending tone towards my wife while she tried to explain the problem. This experience was by far the worst I've had in 16 years of owning Hondas. I am in the market for a new Honda and had test drove the one I wanted plus had some information traded with a salesman, but after this, I plan on taking my purchase and service to another dealer. More

Come here more than three times and finally bought my new Civic here. We find Chris online, he is REALLY REALLY a good dealer and would do anything to meet your needs. Civic here. We find Chris online, he is REALLY REALLY a good dealer and would do anything to meet your needs. More

Tom and Frank Leta Honda were great. My finance person Asheed was great too. Great dealership. Much better experience than the last time at napleton Asheed was great too. Great dealership. Much better experience than the last time at napleton More

Chris with frank leta went out of his way to find of the odyssey we wanted. They had the van hauled in from across the state. I'm extremely happy with all there service. odyssey we wanted. They had the van hauled in from across the state. I'm extremely happy with all there service. More

Chris was excellent to work with. He helped us come to a great deal on a car for my husband. We will definitely be back to work with Chris when we are ready to purchase another vehicle. great deal on a car for my husband. We will definitely be back to work with Chris when we are ready to purchase another vehicle. More

My wife and I did not know much about Honda, but Chris greeted us as soon as we arrived and helped us out throughout the process. He showed us several vehicles, was extremely patient and really helped us greeted us as soon as we arrived and helped us out throughout the process. He showed us several vehicles, was extremely patient and really helped us make a great decision for our family. We were both extremely impressed with the service Chris provided and his ability to make the experience enjoyable. We would both definitely recommend Chris and Frank Leta Honda to our family and friends. More