Frank Leta Honda

Do NOT Do Business with Frank Leta My overall experience at Frank Leta was terrible. This was my first experience purchasing a car so I have nothing to compare but I can compare to oth My overall experience at Frank Leta was terrible. This was my first experience purchasing a car so I have nothing to compare but I can compare to other customer service exchanges. Frank Leta’s customer service is terrible – the worst customer service I had ever experienced anywhere. Being a first time car buyer, I was not prepared for the tricks and games Frank Leta played on me. We agreed on a BOTTOM DOLLAR price – I was at least smart enough to ask several times if the agreed upon amount was the bottom dollar amount, they said it was. When I came back to pick up the car they slapped on $3500 of extra warranties. Warranties no human could ever take advantage of because the requirements you had to meet were ridiculous. The process to remove the warranties was the biggest headache of my life. Once I drove off the lot with my Honda, Frank Leta was DONE with me. I called for weeks without a call back before I finally had to call the CFO and even then it took months to get the warranties removed from my loan. Months where I paid interest on the money Frank Leta should have taken off 3 months before it was done. I could write page after page on the terrible customer service I received but the bottom line is, I WOULD NOT DO BUSINESS WITH FRANK LETA HONDA!! Not if you are a first time or a 500th time car buyer. McDonald’s has better customer service. And yes, I learned my lesson. A) Never ever do business with Frank Leta and B) Ask 500 extra questions than your original 100 so you can be 500% sure you are not getting fooled. I feel Frank Leta had more than enough opportunities to right their wrongs with my car purchase. They CHOSE not to and only when I threatened to get Honda Motor Company involved did they even consider giving my money back. The money, that according to the contract, was rightfully mine if I cancelled within 30 days – I tried to cancel within 2 (I just was unable to get ahold of anyone until about day 17). More

Bought a Used Honda Element I had a great experience with Salesperson Chris Saxe. He was professional and easy to work with. Always trying to get the best car matched up with o I had a great experience with Salesperson Chris Saxe. He was professional and easy to work with. Always trying to get the best car matched up with our needs. In the end the Honda Element was a perfect fit. Closed the deal in a couple of hours and picked the car up the next morning. It was great. I have bought 3 other Honda from other dealers and Frank Leta is by far my favorite. I highly recommend them. More

extremely poor customer service I cancelled my extended service contract within a week of purchasing a new car. The sale rep told me it would not very easy to cancel and the full ref I cancelled my extended service contract within a week of purchasing a new car. The sale rep told me it would not very easy to cancel and the full refund will be returned to the same credit card I used to pay as long as I cancel within 30 days. It has been two months since I cancel it! They still have not refunded me, and the person (Mr. Williams) in charge of this does not respond to my inquiries about when the refund will be made. I complained twice, and the online rep from their website also took my information last week and said someone will get back to me. Still no answer. Will complain to Honda's headquarter about this dealer next week and dispute the credit card charges. Their sales reps also will not respond to your questions after you buy the car. I guess they are all focused on getting the money from customers. The car is great, no question about it. But avoid this dealer at all cost. More

Bought a 2014 CR-V After a reasonable negotiation period, we arrived at a competitive price for the car. The salesman was friendly and very professional to work with. After a reasonable negotiation period, we arrived at a competitive price for the car. The salesman was friendly and very professional to work with. The finance rep was also friendly and very good to work with. We also had need to work with the Parts department and that proved to be a good experience, as well. All in all, a good buying experience! More

Save Yourself the Trouble I called to arrange a test drive for a used vehicle. The day of the test drive I called again to make sure the vehicle was still available. I was info I called to arrange a test drive for a used vehicle. The day of the test drive I called again to make sure the vehicle was still available. I was informed that it was being tested by another customer, so I asked that someone from the dealership call me to let me know if the car had been sold. I didn't get a call, so I drove out to the dealership to find that the car had been sold to another customer. I spent the next 3 hours with a salesman who constantly tried to strong arm me into buying a much more expensive car, and since I had already given them my contact information, I was harassed for the following month. I purchased a vehicle with another dealership and, upon informing the salesman who routinely called me, he spent 20 minutes insulting my character and implying that I had no sense of loyalty. More

Pleasant Service and a great deal The reason I chose Frank Leta even though it is 10 miles more than the nearest dealership to my place is because of the way they treated me and obviou The reason I chose Frank Leta even though it is 10 miles more than the nearest dealership to my place is because of the way they treated me and obviously because of the deal I got on a 2014 Honda Accord V6 EX-L. The sales person I worked with was really nice, she gave me time, she did not call/email me repeatedly like the other Honda dealerships did, she understood me and she knew I wasn't ready to buy the car. After 1 month, I went back to Frank-Leta and sealed the deal. Obviously the price was a major deciding factor for me to choose Frank Leta, but I kept going back to Frank Leta because of their service too. More

SOLD! My husband and I have been driving a car living on borrowed time. We had heard good things about Honda and decided to look at the CR-V. We to two fo My husband and I have been driving a car living on borrowed time. We had heard good things about Honda and decided to look at the CR-V. We to two for test rides and loved them, but the price was a little too high for us. Chris bent over backwards to make this work for us. We are now proud owners of a new CR-V and cannot wait to take delivery! Thanks Chris and Honda! More

Chris My wife and I came to Leta Honda because a good friend told us they would give us the best deal. We arrived and Chris greeted us INSIDE the building, My wife and I came to Leta Honda because a good friend told us they would give us the best deal. We arrived and Chris greeted us INSIDE the building, he was not waiting outside. And Chris proceeded to give us a deal that FAR exceeded a deal we had gotten from another place. And then he gave us a great price on our trade-in. If, no when, you go to Leta Honda go straight INSIDE and ask for Chris! More

Friendly sales staff Chris Saxe was the salesman that my wife and I worked with. He was friendly and fun to deal with. We traded in our vehicle for a used vehicle. I like Chris Saxe was the salesman that my wife and I worked with. He was friendly and fun to deal with. We traded in our vehicle for a used vehicle. I like negotiating the price of a vehicle and Chris was up to the task. I have nothing but great things to say about the staff at Frank Leta. More

No Hassle Purchase Experience On Friday June 6th, 2014 I went to Frank Leta to trade in our older vehicle on a new Civic EX. I was greeted immediately upon entering the building an On Friday June 6th, 2014 I went to Frank Leta to trade in our older vehicle on a new Civic EX. I was greeted immediately upon entering the building and was introduced to Chris Saxe. Chris was friendly and courteous. Chris immediately located a new Civic EX Coupe in Black which was my color choice. He immediately offered to explain all the features of the Civic. I ordinarily say "no, I can figure it out" but this vehicle is loaded with really cool features and I allowed him to bring me up to speed which he did. Chris knew all of the features and pointed them out as well as demonstrated them. I then went for a test drive and returned having enjoyed the great ride and surprisingly powerful responsive engine for a vehicle that gets 38 mpg. While I was on the test drive, they were busy appraising my trade. That was completed fairly quickly and then we sat down to do the negotiation part. While this part of the process was handled professionally and expeditiously, it was a fairly familiar process with several back and forth trips by Chris until we could agree on a number. Chris summarized it all out on paper and although I did not get as much as I hoped for on our trade, they had already given me "True Car" price on the Civic and our trade was not perfect, I feel we got a fair trade on our old vehicle. Then it was off to financing which went quickly and smoothly thanks to Brandon. So, to summarize my experience: Straight forward, professional and relatively painless. More