Frank Leta Honda

"Team Tracey Kelley" The Best “Why Frank Leta”. I can no longer drive due to eyesight issues so I wanted to find a company that offers transportation services beyond standard indu “Why Frank Leta”. I can no longer drive due to eyesight issues so I wanted to find a company that offers transportation services beyond standard industry practices. As I studied your website and read the pickup and return service along with the shuttle service I immediately became comfortable that your company and location would be perfect for us. Our overarching philosophy is to have our vehicle serviced or repaired by those who have a true vested interest in the operation and usability of the vehicle, “First Impressions – Tracey Kelley”. “What a Gal”. “The Glue” When we arrived our first goal was to look at vehicles to determine colors of interest. As we were looking, Tracey emerged from the building, introduced herself and asked how she could assist us. We briefly described what we needed and without any fanfare Tracey took us directly to a vehicle that matched our needs and expectations. Again without the usual fanfare, Tracey quickly opened the vehicle explained the functions of the vehicle in detail and then allowed us to test drive the vehicle. Tracey is a true professional interested in the prospective customer first. Finally, before we departed Tracey introduced us to Rodger Harman. Rodger quickly expressed his thanks for visiting and reiterated he and Tracey were there to help us find and purchase the vehicle of our choice. Another item of note, we told Tracy we were comparing the Accord to a Chrysler 200. Tracey understood our process for selection and gave us the time to do the comparison. After we finished our comparison we returned to our home to discuss our next step which was to call Tracey and arrange a time to meet and discuss the purchase of the Accord. Before I could make the call, Tracey telephoned to learn the results of the comparison and we told Tracey we preferred the Accord. “The Experience”. The purchase experience was typical, meet with Sales picking a vehicle, negotiating the purchase, negotiating extended warranty, signing final purchase documents and taking delivery of the vehicle.. My guess is your industry, like others, has established best practices to achieve business objectives. One difference in your best practice is Tracey explained to us the process steps so we knew what to expect and then kept us informed of progress in each step. At one point in the purchase negotiation step we were ready to call it a day. While Matt Craft and Tracey were meeting separately we had a great conversation with Debbie Wasson. Debbie overheard our conversation about calling it a day, came to us and assured us Tracey was the best, plus, offered us some of her chocolates. Our point is simply Tracey and Debbie kept us going through the process rather than calling it a day. “The Delivery” Just as we began this purchase journey Tracey was there to explain all the features and functions of the vehicle. Tracey also reiterated a common theme which is if we have questions or need any type of assistance just give her a call. I can assure you we will be calling Tracey. Finally, I thank “Team Tracey”, Debbie, Rodger, Matt, and Ryan for delivering on promises and for participating in a professional forthright manner to understand and meet our needs. More

Excellence Sales & Service Members This is the only HONDA dealership I would purchase a vehicle from! I currently have a Honda Pilot. Their service is outstanding including their team This is the only HONDA dealership I would purchase a vehicle from! I currently have a Honda Pilot. Their service is outstanding including their team members are so friendly & customer focused!!!! My experience was outstanding & second to none! More

Excellent Experience! I went into Frank Leta "just looking", as I had recently had a problem with my previous vehicle. I wasn't looking to buy at that moment, but Tabitha I went into Frank Leta "just looking", as I had recently had a problem with my previous vehicle. I wasn't looking to buy at that moment, but Tabitha Garcia made it work within my budget. She has been nothing but top notch...knowledgeable about the vehicle, attentive to my questions, and caring as well (as my Father had passed away). I highly recommend Frank Leta and Tabitha Garcia! More

Great Experience I went to Frank Leta Honda to look at the 2015 model Honda Pilots. My wife and I were met at the door by Tabitha Garcia. She not only made us feel I went to Frank Leta Honda to look at the 2015 model Honda Pilots. My wife and I were met at the door by Tabitha Garcia. She not only made us feel welcome, she provided us with helpful information that we used to trade in our 2011 Honda and purchase a new 2015 Pilot. I would gladly recommend Tabitha to any potential Honda buyers. More

Best Car Buying Experience I was extremely impressed with our sales person Donna C at Leta Honda. Her professionalism made this car buying experience the best I've ever had. E I was extremely impressed with our sales person Donna C at Leta Honda. Her professionalism made this car buying experience the best I've ever had. Everyone I talked to at Frank Leta Honda was knowledgable and courteous. I will buy there again. More

Seond time around Outstanding! This dealership knows how to treat it's customers. Jason Hawkins and Ryan Warren get kudos for a job well done. Go see Jason for your Outstanding! This dealership knows how to treat it's customers. Jason Hawkins and Ryan Warren get kudos for a job well done. Go see Jason for your next new or pre-owned car. More

Never again I purchased a used car from Leta. 2 days after purchase, i come out to a flat tire on my car. When brought to a to repair shop they told me the ri I purchased a used car from Leta. 2 days after purchase, i come out to a flat tire on my car. When brought to a to repair shop they told me the rim was cracked. I contacted Leta and brought the car in to be looked at. I waited a hour and a half, when someone asked if they told me what they found I said no. The service guy forgot about me, and instead went lunch. So I wasted 1 hour for no reason there. Now, I decided to cancel my extended warranty. I go in to sign a form which should take 10 minutes. I sat for an hour and twenty minutes. Angry over the wait. I finally get Josh Williams to look at my odometer so i can leave and not waste my afternoon there. He was suppose to email the forms to me. Guess what a week later and I'm still waiting on Josh. They treat you well until your financed then they don't care. Now i know you can beat a Leta for sure. More

Great People to work with Frank Leta worked well with me and my particular needs. The sales person who attended to me was Nate Thomas who was impeccably patient and helpful an Frank Leta worked well with me and my particular needs. The sales person who attended to me was Nate Thomas who was impeccably patient and helpful and personable and got me a fair price on my new CR-V. He even sat in my new car and helped me set up the blue tooth connection with my phone. Most helpful! Roger Harmon who helped me with setting up the payments, etc, was also great and I had good conversations with him. He patiently answered all my questions. I have no complaints and would definitely recommend this dealership to others, including my family members. More

"A Win/Win Deal" I fell in love with my daughter's new Honda Accord Coupe, but I had a car that was only a year old. I wanted to trade, but didn't want to give my cur I fell in love with my daughter's new Honda Accord Coupe, but I had a car that was only a year old. I wanted to trade, but didn't want to give my current car away. The first offer Frank Leta made us on our trade was what I considered a fair amount and what I had gone into the dealer looking to get for my trade. They also gave us what I felt was a fair price on the new car that I was so in love with and wanted. Definitely a win/win for both of us. More

Great Experience Jason was very friendly while showing the car. Ryan made the transaction part smooth. Both of them were curteous, and not too pushy at selling accesso Jason was very friendly while showing the car. Ryan made the transaction part smooth. Both of them were curteous, and not too pushy at selling accessories and protection plan that I did not need. More