Frank Leta Honda

Sour experience for new car purchase. I received a quote for a 2015 CRV EX AWD in writing from another dealership in town. I went up to Frank Leta to see what they could do for me, having I received a quote for a 2015 CRV EX AWD in writing from another dealership in town. I went up to Frank Leta to see what they could do for me, having never read their reviews. The dealership told me flat out that the quote had to be wrong because CRV's in the trim go for more than that. They printed out these True Car reports and tried to convince my wife and I that we were wrong. They also told us that the color we wanted was unavailable within 250 miles and was impossible to get. We told them that the other dealership promised they had it. We called the other dealership, they confirmed they had the car AGAIN and they even lowered their offer by $500. The salesman tried to convince me to get a color on the lot, told me he had to meet his quota since it was the last day of the month, and finally met me on price. He refused to give me a price for my trade and asked what he could do for me to buy right then. I refused to give any pricing as any bi I received I would have to take to another dealer to give them a chance. The salesman hated this and got puffy eyed, raised his voice, and got mean. He finally gave me the KBB value of my trade after telling me it was only worth a couple hundred dollars, which is $1500 less than KBB. I once again called the other dealership, and they matched everything over the phone and confirmed again they had the color in stock. Frank Leta then pulled up some program to try and weasel us into believing the other dealership was lying. the program showed that the other dealership didn't have the color in stock. I called again and the salesman at the other dealership said anyone can filter the car search and leave any dealership off of results, which is what Frank Leta did to try to get me to order a car through them and not negotiate any further. I told Frank Leta I was going to go to the other dealership to look at the car. They refused to give me my key and told me to take one of their CRV's out for a drive and lunch to think it over. My wife and I took the car for about 5 minutes to talk to the other dealer, settled the offer, and then took the car back. Luckily we were able to get out keys back after saying we promised not to go to any other dealer that day! Obviously we didn't buy from Frank Leta. They downright lie during their sales pitch. I can only imagine what they are like when discussing actual service to the car. Avoid at all costs. More

Great purchase experience with Chris Saxe! Great experience from beginning to end. Chris was our sales advisor. He was knowledgeable, professional, no b.s., and charismatic at the same time. We Great experience from beginning to end. Chris was our sales advisor. He was knowledgeable, professional, no b.s., and charismatic at the same time. We felt that our business was appreciated. More

I got a new car!! Randy Borth did an amazing job showing me the Honda CRV EX version. I left the dealership with exactly what I wanted as a first time new car owner. He Randy Borth did an amazing job showing me the Honda CRV EX version. I left the dealership with exactly what I wanted as a first time new car owner. He was VERY knowledgeable of every feature available on the SUV. I LOVE IT! More

Great purchase experience with Jason Hawkins Our sales advisor is Jason Hawkins and he was very professional and courteous throughout the whole process. When test driving, he went through the fea Our sales advisor is Jason Hawkins and he was very professional and courteous throughout the whole process. When test driving, he went through the features of the car and answered all the questions we had. We never felt pressured into a purchase during our negotiations; it was a great experience for both me and my wife. I am happy with the car, the purchase process and it was a pleasure to work with Jason. More

A NIGHTMARE of a buying experience! A great start turned into the worst buying experience. Donna (our sales person) was wonderful but things turned horrific when we reached the business A great start turned into the worst buying experience. Donna (our sales person) was wonderful but things turned horrific when we reached the business manager. My girlfriend and I were treated with such disrespect and I found the business manager's rudeness intolerable. Yet, despite my request, management never moved us to one of the other managers, so we gritted our teeth. Although we love the car, I would have to recommend that potential buyers find another dealer. More

Loved it! I had a very good experience there at Frank Leta Honda. Staff was great from when we entered until we left with our new car. Chris Saxe helped us out I had a very good experience there at Frank Leta Honda. Staff was great from when we entered until we left with our new car. Chris Saxe helped us out and he was very nice and had a lot of information to offer. I definitely recommend going and talking to Chris. More

Great car buying experience Our family had a great experience at Frank Leta Honda! The staff from when you walk through the door until the paperwork was finished were professiona Our family had a great experience at Frank Leta Honda! The staff from when you walk through the door until the paperwork was finished were professional and courteous. Chris Saxe was our sales professional and he was friendly, non-threatening, and great with our 2 year old! It was our best car buying experience and we will be back! More

Chris Is The Best!! Chris Saxe was my salesman. He was so helpful and nice, he made finding the right car for me to lease a very enjoyable experience. I will definitely b Chris Saxe was my salesman. He was so helpful and nice, he made finding the right car for me to lease a very enjoyable experience. I will definitely be recommending Frank Leta Honda to my friends/family and will be coming back for all my future car purchases. More

Wonderful Service We had lucked out a couple of years ago finding a used car for our son. It was time to buy another kids car and we searched everywhere. Again we thoug We had lucked out a couple of years ago finding a used car for our son. It was time to buy another kids car and we searched everywhere. Again we thought it was luck that we ran across the first car at Frank Leta. But we wanted a Honda, so we went out to O'Fallon, Mo. When we arrived we were properly greeted by Chris S. We told him what we were searching for and he did not shy away from our price point. He did not treat us any different searching for a used car as he would have for a new car. He even asked a co-worker to help a customer he was helping just so he could finish with us. Top notch. We will be back when it is time for my husbands Ridgeline. More

Awesome Service My wife and I just purchased a new Honda Odyssey from Tracy Kelley and had the most professional and pleasant experience ever in a car purchase. Tracy My wife and I just purchased a new Honda Odyssey from Tracy Kelley and had the most professional and pleasant experience ever in a car purchase. Tracy knew the product and how to best make us feel by she cared about our purchase. It is a special thank you to her and the entire staff that made it possible. If there is a chance to refer anyone to purchase a vehicle Tracy will surely be my thought. More