Frank Leta Honda

Great Routine maintainable Great job changing oil and rotating the tire. When we found there was unexpected smell in the car, we took it back to ask them to check what the probl Great job changing oil and rotating the tire. When we found there was unexpected smell in the car, we took it back to ask them to check what the problem was, they found it quickly and cleaned the spill up. No more smells and no additional change also, great job. Thank you! More

Worst General Manager I have never dealt with a more unprofessional sales manager, Daniel. I called about 5 times within a week's span trying to buy a CRV EX AWD. Since it I have never dealt with a more unprofessional sales manager, Daniel. I called about 5 times within a week's span trying to buy a CRV EX AWD. Since it was a holiday weekend, I was not in town and was willing to sign documents via internet or overnight mail. I was connected with Daniel to make this happen but he continuously pushed me off to the next day. On Saturday, August 31st he told me to fill out the financing application and he would call me on Monday due to the amount of people in the store. At that point, they had multiple CRV EXs on the lot that would have fit what I wanted. I told him that was fine and was looking forward to closing the deal on Monday. He never called me on Monday even after I called, asked to speak with him, and left a message for him to call me. I waited on Tuesday till 2:30pm for him to call me and when he didn't, I called him. He then told me that 1) he didn't have any EXs to sell me, 2) he couldn't send me the paperwork in the discount period (and why I tried to talk with him earlier, knowing this would be a problem). After asking him why he pushed me off since the deal wouldn't be possible, he had no answers and HUNG UP ON ME. This is the worst service, I have ever had. All I can chalk this up to is either poor service or not being taken seriously due to my age. I will be writing a review so all future customers will be able to understand my experience before coming into the dealership. I wouldn't want anyone to be treated the same way I was especially by a General Manager. More

Paul Quisenberry appointment. Paul made room for an appointment when I called him early on July 8th with a flashing battery icon. when I arrived at the designated time, he determi Paul made room for an appointment when I called him early on July 8th with a flashing battery icon. when I arrived at the designated time, he determined that it was the battery signal for the FOB. He proceeded to parts and a new battery was installed. He then had another person try to get my buttons to work on the FOB. The young man was unable to program it The invoice said there was a circuit board problem. I told him I had another FOB at home. He said to check the functioning when I got home. I did, and the buttons did not work on it either. I e-mailed me and said at my convenience, to bring both FOBS, so they could be checked. Paul was outstanding as a service advisor. Very attentive and helpful. i could recommend him to friends and family anytime. My husband made an appointment for his Honda Pilot for the next day. Paul ordered the parts. More

Poor at best actually less than poor Dear Leta Management .....Please call regarding the sale of the 2011 Odyssey Our experience all started with us having to pay an extra $500. $500 a Dear Leta Management .....Please call regarding the sale of the 2011 Odyssey Our experience all started with us having to pay an extra $500. $500 above the advertised price. XYZ price was advertised on Cars.com. When we get to the dealership they claim that price advertised was with a finance rebate. xx And wouldn't honor the Cars.com price. Secondly we get the vehicle home. Nothing in the advertising started that the DVD player fails and is unusable. Yep DVD player is broken Plus the paperwork that was suppose to be express to us, That took no less than 2 week to arrive But wait there's more. No inspection was done for us. So to get the car registered we have to get an inspection done. $10,000 car and no inspection hmmmmm Surely this business doesn't operate on a daily basis like this More

Electronic Review of 2019 CR-V. Everyone we have interacted with presale, sale, and after sell (5🌟s). Shout out to Steve Neely for follow up support...engaging, knowledgeable, and p Everyone we have interacted with presale, sale, and after sell (5🌟s). Shout out to Steve Neely for follow up support...engaging, knowledgeable, and patient. JoAnn and Larry More

Got stuck in October with a 2018 CRV all wheel drive I got to Frank Leta Honda in o Fallon Missouri. I had the most horrific experience I ever had in all my 62 years !!! I bought a new 2018 CRV all wheel I got to Frank Leta Honda in o Fallon Missouri. I had the most horrific experience I ever had in all my 62 years !!! I bought a new 2018 CRV all wheel drive . In October 2018 , it slid in the snow , and it wasn’t until middle of May I smelled a strong Oder of gas , getting me sick , I pulled car out of garage , yup !!!!gas was mixing with oil . They saw mouse droppings and blamed it on mice eating a wire !!!! Now I have a big bill to pay . They don’t even have a loaner car for me , for the time it’s been there , don’t buy a car from frank Leta !!!! Please . My experience was horrible. I live way out in the country and nobody can bring that car back to me . The worst dealer I have ever met and knowing the CRV Honda had problem with gas mixing with oil , and attracts mice !!!!! Horrible place stay away More

Quick to respond Frank Leta was contacted via their website after hours once I found a car I liked at another dealership to see what kind of price I could get for the Frank Leta was contacted via their website after hours once I found a car I liked at another dealership to see what kind of price I could get for the vehicle I wanted. Alex was quick to reply first thing in the am and was very prompt, courteous and straight to the point (as I wanted). He worked with me back and forth a few times, and while I ended up getting a vehicle elsewhere, it had nothing to do with Alex or Frank Leta by any means. It was just something out of their control. I felt like Alex’s customer service was simply outstanding via text, so I had to leave a review for him!! Thank you, Alex!!! More

Jesse and K are AMAZING. Today I went and purchased a 2019 honda civic ex and these two gentlemen were nothing short of amazing. My 2018 honda was totaled out and I was in nee Today I went and purchased a 2019 honda civic ex and these two gentlemen were nothing short of amazing. My 2018 honda was totaled out and I was in need of a new vehicle. Jesse the salesman found the same car I had previously just a 2019 with more bells and whistles and the color I wanted. K was SPECTACULAR on the finance end. He ensured I got the payment I wanted and all the necessary add ons. More

Dealership response to my review As requested I contacted G M Allen Masengill who addressed and resolved my concerns in a manner expected from a great dealership. Service Director Jef As requested I contacted G M Allen Masengill who addressed and resolved my concerns in a manner expected from a great dealership. Service Director Jeff Lind said he would look into why some issues had slipped through. More

outstanding honesty & kindness! emma has just made this whole experience (that we initially dreaded:) such a delight... she is such a joy and never strong arms you or pressures- that emma has just made this whole experience (that we initially dreaded:) such a delight... she is such a joy and never strong arms you or pressures- that was so refreshing! she answered my thousand of questions with incredible patience & kindness- we hope to be buying another car from her here very soon~ thank you so much!! More