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Frank Leta Honda
O'Fallon, MO
850 Reviews
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Showing 850 reviews
June 15, 2024
I messaged the salesman , Malachi, about three days. when we got the deal worked out he said make sure I let him know what time we would be there and the car would be ready to go. we were paying cash fo when we got the deal worked out he said make sure I let him know what time we would be there and the car would be ready to go. we were paying cash for the car so we thought it would be a pretty quick deal. We drove 90 minutes to get there and the car was not ready to go at all. Had to wait for them to get it washed and detailed. There was a part missing from the door and they said they had it in the back but couldnt find it. And they added 559 on for administrative cost even even tho we were paying cash and the salesman had told me there was no other hidden cost . Any way it took a total of 3 hours to buy the car with cash even tho it was supposed to be ready to go when we got there. Do not recommend them. More
by bbrice49
Employees Worked With
Malachai
January 13, 2024
Sales team is great, but finance person used high pressures sales tactics to sell the warranty, almost walked out on the sale, but we really like the sales team and worked through it. Received docum pressures sales tactics to sell the warranty, almost walked out on the sale, but we really like the sales team and worked through it. Received documentation and inspections were expired, scheduled with service team and had to make 2 trips to get the correct inspections done. My trade in loan is still not paid off and it has been over 30 days since we did the trade in, called dealership and they said they were going to look into it and still not heard back, it has been a week since that call. I do not recommend this dealership and will never buy another vehicle from them, outside of the sales team they are just too incompetent and do not listen to the customer. More
by Rob L.
Employees Worked With
Randy
December 11, 2023
We purchased a new 2024 Pilot Elite from Frank Leta last week. I’ve been a customer of Frank Leta for roughly 12 years. I’ve been very happy with the service department so when we decided on buying a ne week. I’ve been a customer of Frank Leta for roughly 12 years. I’ve been very happy with the service department so when we decided on buying a new SUV we went back to the Dealership. We did research on the Frank Leta website and connected with our salesperson, Malachi over the internet while shopping. He proved to be a terrific asset in our search for the new pilot Elite. Which by the way is a terrific automobile. Malachi knew the car well and was very helpful in pointing out the cars features. He was very professional and helpful in guiding us to our eventual purchase. He was also attentive to our needs as we had a shortened time frame before we had to leave town . Since our purchase, Malachi has followed up with us to make sure every thing with the car was okay. We are very pleased with everyone at Frank Leta that assisted us with the purchase of our new pilot. More
by cdanhug
Employees Worked With
Malachi
December 10, 2023
Best and quickest experience buying a car. I contacted Eric P. On Friday and we discussed the vehicles available and what options they already had on the vehicle. We came to a super quick an I contacted Eric P. On Friday and we discussed the vehicles available and what options they already had on the vehicle. We came to a super quick and easy price agreement (best price in the area). Not to mention the additional perks that Leta Honda offers. Arranged finalization for the next morning. Eric took care of all the paperwork and vehicle personalization set up. Meanwhile Jay F. handled the finance side beautifully and we were out the door in less than an hour. All were very helpful and professional!!! Much appreciated— next kid turns 16 in 3 yrs and we will be back for the next car!! More
by tony_bryant06
Employees Worked With
Eric Peterson (sales) , Jay Fuller (Finance)
November 30, 2023
Best experience ever! My sales person, Devin Baner, was awesome to work with. She is the most thorough sales person I’ve ever had. She took the time and showed me all the My sales person, Devin Baner, was awesome to work with. She is the most thorough sales person I’ve ever had. She took the time and showed me all the features of my new car and explained everything under the hood, and how it worked. She was patient and showed me all the features of the car and gave me a tour around Frank Leta Honda service department and made sure that I felt very comfortable when I come in for oil changes and maintenance services. She was also very easy to get in touch with and responsive to any calls and texts I had. This was the best buying experience I’ve ever encountered, and I highly recommend you go see Devin for your next Honda purchase. More
by ashleyahercules
Employees Worked With
Devin Baner
September 22, 2023
Ryan Pennington was awesome during the purchase of our 2023 Honda Accord. If you are in the market for a new Honda, Ryan is your guy. Thanks again Ryan! 2023 Honda Accord. If you are in the market for a new Honda, Ryan is your guy. Thanks again Ryan! More
by steve.anders.14
Employees Worked With
Ryan Pennington
August 03, 2023
Wonderful experience! Wonderful buying experience for my son’s first car! Thanks to Elyse for a perfect and efficient internet sales experience. THIS is the way car buy Wonderful buying experience for my son’s first car! Thanks to Elyse for a perfect and efficient internet sales experience. THIS is the way car buying should be. Responsive, transparent and respectful. Next day experience with Cody for wrap up and delivery was just a continuation of the day before. The whole team made us feel so special! TOTALLY different experience from a competitor down the street just two nights prior, especially from the finance perspective. The special touches also made a difference — The tour of the service department, special treats in the dealership and a special treat at home (will keep that a secret!). Definitely recommend and we are “Leta for Life!” More
by MB
Employees Worked With
Elyse, Cody
July 25, 2023
Elyse and Zack were absolutely awesome to work with in securing a used vehicle. They worked with my schedule, were quick to react when I gave them 10 minutes notice of a test drive. I would highly recomme securing a used vehicle. They worked with my schedule, were quick to react when I gave them 10 minutes notice of a test drive. I would highly recommend Elyse and Zack at Frank Leta Honda for a new or used car! More
by trent.rybicki
Employees Worked With
Elyse DeLaney and Zack Lawhead
February 09, 2023
Laughably poor execution of the transaction. They messed up the title transfer process. We spent 3 months waiting for our title, repeatedly asking our sales people (Ken Grams and Steve Neely) to They messed up the title transfer process. We spent 3 months waiting for our title, repeatedly asking our sales people (Ken Grams and Steve Neely) to check in on the process. They showed zero interest in getting to the bottom of the problem, and only after 3 months was I able to get someone at the dealership to realize there was a problem. Now we begin a new 6-8 week waiting process. It will end up being ~5 months after purchase before we receive the title to our car. No apology from either sales person. More
by stlouis
Employees Worked With
Ken Grams, Steve Neely
