Frank Leta Acura

Purchased new over the weekend. Had a very unpleasant experience at Leta Acura, the salesman Jay B. was disinterested, confrontational, and appeared angry from the initial grumbled greeting. I (later experience at Leta Acura, the salesman Jay B. was disinterested, confrontational, and appeared angry from the initial grumbled greeting. I (later) stated I'd emailed him a few times with no response, to which he replied "I don't do email". Also, I witnessed another Leta salesman belittle a customer. Very unpleasant and discouraging experience, I almost cancelled the next Acura appointment and went to Lexus. Fortunately I did keep the next appointment at Mungenast St. Louis Acura which was an entirely different experience. Salesman Bryan was not only pleasant, polite and interested, but actually very helpful. I had a price I intended to pay, which was quickly agreed to and everything was done. Mungenast was a pleasant experience with friendly service-oriented people, while Leta was a horrible, off-putting experience which will prevent me from visiting them again and from servicing any of my Acuras in their department. More

They requested $500 deposit to find new car model I wanted and promised to deliver in 5 days or deposit returned. They did not have car in five days and would not return my deposit. After 8 days I fle wanted and promised to deliver in 5 days or deposit returned. They did not have car in five days and would not return my deposit. After 8 days I flew 300 miles to another city and bought the car I wanted. Again I requested my deposit after telling them I had bought elsewhere and they would not return my deposit.<br><br>Before I had bought elsewhere, they had told me that a truck had picked up my car in another city from another dealer and it was on the way. AFter waiting 3 days I checked with the other dealer and I was told that no truck had ever showed up. More