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Frank Leta Acura
St. Louis, MO
427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 427 reviews
April 11, 2023
This was my first purchase at Frank Leta, but working with Trent Adam's made it a great one. I believe we'll be back for sure...... thank you Tent. with Trent Adam's made it a great one. I believe we'll be back for sure...... thank you Tent. More
by sonya_thomas62
Employees Worked With
Trent Adams....Andrew?
April 10, 2023
I have worked with Trenton Adams on getting my new mustang and he has been absolutely wonderful! He has been very informative and helpful with some of the difficulties that occurred during the process mustang and he has been absolutely wonderful! He has been very informative and helpful with some of the difficulties that occurred during the process. He has also been very responsive whenever I had any questions after hours. 100 percent recommend working with him! More
by warnerdrew103
Employees Worked With
Trenton Adams
April 07, 2023
I had bought a Acura TLX from Kevin, loved him and could not be happier with it! Fixed everything we asked for and made it look like new! Highly recommend! not be happier with it! Fixed everything we asked for and made it look like new! Highly recommend! More
by Kylie Jones
Employees Worked With
Kevin Baker, Andrew Schofield
April 06, 2023
I have just had the pleasure to purchase from Frank Leta. Beyond professional!! They far exceeded the service I thought I would have received. I highly recommend. Thank you for going the extra mile!! Beyond professional!! They far exceeded the service I thought I would have received. I highly recommend. Thank you for going the extra mile!! More
by Jeff Pohrer
Employees Worked With
Matthew, Jared, Gloria
April 04, 2023
Thank you, Fatma! It was posted on Carfax - Frank Leta Acura Here is what I posted: I researched many SUVs before I decided to buy an Acura MDX. I have back and nec It was posted on Carfax - Frank Leta Acura Here is what I posted: I researched many SUVs before I decided to buy an Acura MDX. I have back and neck pain issues, so comfort and safety were my main concerns. I couldnt be more pleased with my Frank Leta Acura purchase, thanks to Fatma. There was fixable issue with my CPO car, but General Sales Manager Jeff Irby promised to make it right and he did just what he promised. Going forward, I will be a Leta for Life customer. More
by Ginger Claflin
Employees Worked With
Fatma, Gina and Jeff Irby
March 13, 2023
Brody, Adam and Jared are awesome. Very professional and friendly! We drove from Oklahoma came over to buy a used car from this dealership with our trade in vehicle. They made everythi Very professional and friendly! We drove from Oklahoma came over to buy a used car from this dealership with our trade in vehicle. They made everything smooth and easy for us. We did almost everything online and by text except signing paperwork which we have to be there to pick up the vehicle anyway. They did help us a lots and work with us to get a great deal! Overall we have a great experience with the dealership. More
by Tri Nguyen
Employees Worked With
Brody, Adam, Jared
March 07, 2023
Hands down the worst dealership I have ever dealt with. I started the buying process January 3rd. I already turned down the vehicle once but they asked me to just come in and look at it. So I did, we agree I started the buying process January 3rd. I already turned down the vehicle once but they asked me to just come in and look at it. So I did, we agreed on a price and all was fine. About a week later, I found out that I got such a good deal on it, not because they are the greatest dealership ever, it was because it had been smoked in and I’m sure I haven’t found all the issues yet. When I mentioned it to the sales person he said go buy this off Amazon I’ll reimburse you, great, so more crap that I’ll have to deal with getting a check for. Well the 30 day mark hit, my temp tag expired and I still had no title paperwork. I was getting the run around about a lien release as if they didn’t know I work at a bank and if a loan is paid off it takes about 30 seconds to print a release off. I finally get ahold of a manager, all to figure out they never got a title or had a title at the time of purchase and they have to get one from the state of Illinois. They don’t stay in touch, they want to send me a dealer plate after I have called them 5 different times, I was told 3 times I’d get a dealer plate sent to me, and finally mid-end February I got a dealer plate, but I got it just in time for a state trooper to tell me it is illegal for me to drive my car with a dealer plate since I am in no connection with the dealership. I could get a $400 ticket if caught. Do you think Frank Leta cared about that when I called? Nope! It takes about 5 calls each time to get an actual person instead of a voicemail. I called with my husband this time to a different manager and I’m all the sudden told that poof my title just appeared and they are overnighting it but are refusing to reimburse and insurance payments I made or monthly payments that I have made (that is two so far) and not being able to drive it legally. The most they will do is refund the $25 late fee with the DOR. I go to the license bureau today, guess what?! The inspection report is outdated because it was dated in November. I didn’t get an updated inspection when I bought it. So now my 90 days for an inspection is up and I have to get that faxed to my local license office. So I call them and guess what, I get ANOTHER voicemail and no return call back. So I get to pay out of pocket an inspection on a new to me car because Frank Leta didn’t have there stuff together yet again. The excuse to not refund me anything $$ is because the paperwork said they have 60 days to get it to me. Well they used exactly 60 days but only a 30 day temp tag. This place is disgusting and will never recommend anyone to go here. As an update, no still haven’t heard from them. All I ask is they pay sales tax or refund me on payments and they won’t respond. More
by aoden1024
Employees Worked With
Brody Cohill, Eric Mettert, Jeff,
