Frank Leta Acura

We had an appointment with another dealership in town on Thursday that did not honor the appointment, so we just stopped by this dealership. The salesman was very sympathetic with our situation as we were 2 Thursday that did not honor the appointment, so we just stopped by this dealership. The salesman was very sympathetic with our situation as we were 2 hours from home. We told him what we were looking for and did not want to waste any more time. He showed us what he had that fit our requests and nothing outside of that. We were able to make a deal quickly. The only problem we had was there was a sensor on that they had not noticed when checked out as it did not come on until someone sat in the passenger side. This was not really anyone's fault as it's not something that would have been noticed without 2 people checking it out. They could not get the part until the next week. We were still able to complete the deal and get our car the next Monday. Overall great salesman Chip Kidd and super friendly guy! More

The people I worked with:Salesmen: Derryl Jasper & Allen The people I worked with: Salesmen: Derryl Jasper & Allen Tonic Sales Manager: Josh Finance Manager: Rodger I recently purchased a vehicle f The people I worked with: Salesmen: Derryl Jasper & Allen Tonic Sales Manager: Josh Finance Manager: Rodger I recently purchased a vehicle from here. I really was hoping to give this dealership a 5 Star rating. Sadly, I can not do so. I'm only giving it 2 stars simply b/c Derryl was nice and the price that I paid for my vehicle was a steal. Aside from those fore mentioned points, I'd give this dealership a 1 star rating. The reason being is due to dishonesty and unscrupulous practices: 1) Allen lied to me about the Kelly Bluebook value of my trade-in. Without a doubt, my trade-in vehicle was high mileage. Nonetheless, when I personally researched my trade-in value on KB, I was quoted that it was worth $4,550. So I was shocked when the salesmen showed me their 4-square paperwork. They were asking for me to put $4,700 down. I was told by Allen that KB says my trade-in is only worth $244. But Frank Leta will give me $300 for it. I asked for more money on my trade-in. He supposedly went back and talked to the sales manager. At first they weren't willing to budge stating that $300 was all they'd be willing to pay b/c there's too many miles on the vehicle and they're just going to end up sending it to the junk yard for parts. But, once I pulled out my phone and had Allen walk me through how he came up with that $244 quote from KB, it's ironic that $530 was really the instant cash value for my trade-in. With the range being from like 1,000- $4,700 something based off the condition of the vehicle. So he went back and discussed this figure with the finance manager. The finance manger claimed that he had to talk this over with the bank. When he came back out, he offered me $1,000 for my trade-in and I agreed to put $500 down. I disliked and don't appreciate the games that were being played: 1)I was low balled on my trade-in 2)Finance Manger tried to upsell me 3) A couple of days later I saw the vehicle that I traded in listed on Frank Leta Acura's website for $4,500 with KB rating as an Excellent Deal. Buyers please beware. I do not recommend this dealership. More

Service was terrible they did not help me cars damage no repair number solve would help me. But not by another deal nam I have a service policy now 4000 repair number solve would help me. But not by another deal nam I have a service policy now 4000 More

I just purchased my first Acura on Saturday and Claire Fallone did an amazing job helping me through the process. She was very knowledgeable and kind. I couldn’t have asked for a better experience. Thanks Fallone did an amazing job helping me through the process. She was very knowledgeable and kind. I couldn’t have asked for a better experience. Thanks Claire! More

Do not waste your time at this dealership we had made a 1 o’clock appointment they do not honor your appointment the car was being shown by someone else when we arrived at 1 o’clock and they said we can wait o’clock appointment they do not honor your appointment the car was being shown by someone else when we arrived at 1 o’clock and they said we can wait there and maybe they won’t buy it and then we will be able to look at it absolutely ridiculous statement I talk to Blake mercurio Who is the sales manager and he said they are in the business to sell cars and if someone shows up before your appointment to buy the car then they will sell it so do not waste your time they do not honor your appointment which makes it completely pointless to make the appointment when the people that were showing the car did not even have an appointment to look at that car an absolute disgrace. We are a auto enthusiast family and we were very specific on this car a BMW M3 that we were cash buyers on this car .gives car dealerships an even worse name absolutely terrible and the kid that the appt was made with is eddie just so you know. More

This is the only place I go to to have my car taken care of. They explain any work that need to be done and all questions are answered. Couger explains all costs and issues. I am always happy when I driv of. They explain any work that need to be done and all questions are answered. Couger explains all costs and issues. I am always happy when I drive away. More

Bought a car that I have had for a year needed 3 engine replacements in that time so i have only possessed the vehicle for 7 out of 13 months replacements in that time so i have only possessed the vehicle for 7 out of 13 months More

Don't give them your contact info! They'll have 3+ people blowing you up with texts & canned email that no one will ever answer. I purchased a vehicle elsewhere WEEKS ago and ZERO requests to stop hounding m blowing you up with texts & canned email that no one will ever answer. I purchased a vehicle elsewhere WEEKS ago and ZERO requests to stop hounding me have been honored. Ugh. I was in the market for a vehicle and now I have a needy bad boyfriend/penpal More

My experience was positive. Blake Westenberger was great to deal with, he explained things well and his approach was straightforward. I took the car to my mechanic before buying, and he complimented the wor to deal with, he explained things well and his approach was straightforward. I took the car to my mechanic before buying, and he complimented the work the Leta service department did. More

One of the best experiences I’ve ever had! Aaron Mead was amazing. Coming from a background in car sales, I was absolutely amazed with the customer service I was given. There was absolutely no pressure to bu amazing. Coming from a background in car sales, I was absolutely amazed with the customer service I was given. There was absolutely no pressure to buy. They even provided a lot of service and repair history that a lot of other dealers try to hide or don’t care to present to a potential customer. The rest of the team I worked with provided equally exceptional service. Josh Chartrand in financing was a real life saver for me. He went above and beyond to get a deal made for me and I could not be more grateful. Highly recommend at least visiting the dealership for new or used purchase. More