Frank Leta Acura

I bought a used Nissan Altima here this week. The overall experience was positive although I wasn't the happiest with the Detailing and paint protection I bought for the car. It was fixed to my The overall experience was positive although I wasn't the happiest with the Detailing and paint protection I bought for the car. It was fixed to my satisfaction before I left though. My salesperson is Jayla Robinson. She is the absolute best! She is very attentive and knowledgeable about her cars. She made absolutely sure I was happy with my car before I left. She even got in the car with me to make sure I was familiar with all the features. If you want a good experience buying a car here, make sure to ask for her! I promise you'll be happy you did! More

DO NOT GO HERE FOR SERVICE- AVOID THIS PLACE The sales man should be ashamed here- it felt shady when we bought a 21 ford edge bc it was! They also sold us a car with no spare tire and now ignore our call man should be ashamed here- it felt shady when we bought a 21 ford edge bc it was! They also sold us a car with no spare tire and now ignore our calls to sales man JOHN COOK. Im from St. Louis, not why it put California Sold us a car with a recall, check engine light on, and Ac went out before we even had it a year! I have been waiting for them to fix my A/C for almost 30 days now. They blew me off telling me nothing was wrong with it then we drive to the beach which is far and it broke on the way. They cant be trusted they keep saying my car will be fixed soon and it never is. I had to locate my own part and get shipping too. They are idiots her and only care about selling cars. More

In April 30, 2025 I Took my 2024 RDX in for service and a thumping noise in the rear that has been there since we bought the car new. After several failed attempts to fix the issue they decided that it might thumping noise in the rear that has been there since we bought the car new. After several failed attempts to fix the issue they decided that it might be the rear shock. But they would have to order the part. Was told it would take 2 weeks to be delivered and they would call. Haven’t heard a word. Call today, June 11, they did not order the part but they will have it delivered tomorrow. Have an appointment on Friday for the repair. They said it would take about and 1 1/2 hours. Not holding my breath. I recommend you go somewhere else for your Acura. This is my 4th Acura from Frank Leta and is definitely my last. More

I had a highly disappointing experience with Frank Leta Acura. Prior to visiting the dealership, I was quoted a price that significantly differed from what I was ultimately charged upon arrival, as well as Acura. Prior to visiting the dealership, I was quoted a price that significantly differed from what I was ultimately charged upon arrival, as well as undisclosed fees that were only presented at the final stage of the transaction. This lack of transparency was both frustrating and concerning. Additionally, when I arrived to take delivery of the vehicle, it still contained broken glass, indicating that it had not been properly cleaned or inspected. The dealership also required additional time to complete work that should have been finished prior to my scheduled pickup, further delaying the process. Overall, the experience fell far short of the professionalism and integrity I expected. I hope the dealership takes this feedback seriously to improve its communication, transparency, and attention to detail moving forward. And if you are a female... BE AWARE. More

I had a disappointing experience with Frank Leta Acura regarding their dishonest warranty practices. When I bought my new Acura RDX, I unknowingly signed up for a $2k warranty covering exterior and interi regarding their dishonest warranty practices. When I bought my new Acura RDX, I unknowingly signed up for a $2k warranty covering exterior and interior protection—a service never offered or performed on my vehicle. I only discovered this issue when trying to cancel the warranties, as they were through a third party, not Acura. The third party falsely claimed the service was non-refundable. After a week of back and forth, the dealership refunded me but showed no apology or acknowledgment of their mistake. Unlike most reputable dealers in St. Louis, Frank Leta Acura is not BBB accredited, which might explain their lack of transparency and accountability. I advise potential customers to be cautious with their warranty offerings. I will not be returning to Frank Leta Acura for future purchases or repairs. More

DO NOT BUY FROM FRANK LETA! Bought a 2013 Grand Caravan here one year ago. So here goes my one year review... 1 month after buying: drivers side sliding door breaks. 4 mont Bought a 2013 Grand Caravan here one year ago. So here goes my one year review... 1 month after buying: drivers side sliding door breaks. 4 months after buying: (just outside the 3 month warranty) transmission starts acting up and erratically having shifting issues. $400 for a transmission fluid flush which fixed it, for now. 7 months after buying: $200 to replace the broken motor mount. 10 months after buying: $1000 to replace the battery and alternator. 1/20/25 Add on another $1000 repair to replace the TIPM. In addition to all that the sales process is very high pressure to buy extra services and such. Managed to get most of that taken off but even still they got gap insurance and a service plan for their very slow service dept. (2 hours for an oil change??) slipped in. Would absolutely not recommend buying from Frank Leta at all. More

I have been leasing vehicles from Frank Leta for 20 years. I have noticed a significant decline in the Leasing department. The process used to be simple and straight forward. The last couple of leas years. I have noticed a significant decline in the Leasing department. The process used to be simple and straight forward. The last couple of leases have been horrible. The communication with the sales team is nonexistent. Phone calls are ignored, and emails are left unanswered. The licensing department is the worst. One year I was billed for personal property tax for a car I no longer leased, and it took me months to get the situation resolved. Currently I am dealing with another clerical error from the Frank Leata licensing department. I am unable to renew my license plates because the documentation was not submitted properly or in a timely manner. (this is all supposed to be done by the dealership at time of lease). I left messages that were ignored and emails that were also ignored. I went in person and was told it was my problem, and they offered No Help. The dealership is not interested in retaining customers. The Acura cars are wonderful and the Customer Serice at the Finance Department (Honda Lease) have been wonderful. After 20 years I will be looking for another Acura dealer. Too bad Frank Leta does not care about repeat long term customers. More