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Frank Leta Acura
St. Louis, MO
425 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 425 reviews
December 06, 2024
I have been leasing vehicles from Frank Leta for 20 years. I have noticed a significant decline in the Leasing department. The process used to be simple and straight forward. The last couple of leas years. I have noticed a significant decline in the Leasing department. The process used to be simple and straight forward. The last couple of leases have been horrible. The communication with the sales team is nonexistent. Phone calls are ignored, and emails are left unanswered. The licensing department is the worst. One year I was billed for personal property tax for a car I no longer leased, and it took me months to get the situation resolved. Currently I am dealing with another clerical error from the Frank Leata licensing department. I am unable to renew my license plates because the documentation was not submitted properly or in a timely manner. (this is all supposed to be done by the dealership at time of lease). I left messages that were ignored and emails that were also ignored. I went in person and was told it was my problem, and they offered No Help. The dealership is not interested in retaining customers. The Acura cars are wonderful and the Customer Serice at the Finance Department (Honda Lease) have been wonderful. After 20 years I will be looking for another Acura dealer. Too bad Frank Leta does not care about repeat long term customers. More
by Melinda
Employees Worked With
Justin
August 30, 2024
Just purchased a new 2025 MDX A-Spec from Frank Leta. This was our second new vehicle we have purchased from Frank Leta. The good service and friendly people that we experienced during the first purchase This was our second new vehicle we have purchased from Frank Leta. The good service and friendly people that we experienced during the first purchase was the reason for the return visit. Evan Huskey work with us on the last purchase. This young man was very knowlegable, friendly, and straight to the point. He was a pleasure to work with, and made buying the MDX a pleasant experience. More
by kallen1943
Employees Worked With
Evan Huskey, Mary Greathouse
August 20, 2024
Buy your Acura somewhere else. We have purchased 4 new vehicles from Frank Leta with our 4th and last purchase from Frank Leta in February. The most recent purchase and service was We have purchased 4 new vehicles from Frank Leta with our 4th and last purchase from Frank Leta in February. The most recent purchase and service was horrible. It started when Randy the finance manager tried to tell us that the Title Company they use would not process our title, registration and transfer because we paid cash for the vehicle. This was while I was on the phone with the Title Company and they were telling me that they never received the paperwork from Randy. Randy is a liar. Next we had a noise coming from the rear ac vent. Frank Leta ordered a new part. After waiting 6 weeks for the part we finally had an appointment today for the repair. My wife sat in the service waiting area for 3 hours with no updates. When she decided to ask what was taking so long they told her that they were swamped and it should be ready in about 20 minutes. 60 minutes later she was on her way home. 4 1/2 hours to replace the rear ac vent with a scheduled appointment . Seriously buy your Acura from a different dealer. More
by jfields
Employees Worked With
Service rep
July 18, 2024
Our fourth vehicle from Frank Leta, our third from Kevin Baker. Kevin was a delight to work with as usual and pushed hard to get us a great deal. Love Acura, love Frank Leta! Baker. Kevin was a delight to work with as usual and pushed hard to get us a great deal. Love Acura, love Frank Leta! More
by justin
Employees Worked With
Kevin Baker
July 11, 2024
Purchased the new 2025 Mdx from Frank Leta. This being my first purchase from them. Everything went smoothly no pressure from sales department. Worked directly with Kevin Baker, Jeff Irby (in This being my first purchase from them. Everything went smoothly no pressure from sales department. Worked directly with Kevin Baker, Jeff Irby (in sales) and Mary in finance. All 3 were extremely knowledge about Acura. Dealership as a whole is extremely friendly we were greeted with smiles and made to feel comfortable as soon as we entered the doors. Inventory on the lot is impressive and prices are very competitive and fair. More
by Erica
Employees Worked With
Kevin Baker
July 06, 2024
My wife and I bought a new 2024 Acura MDX last month from Frank Leta Acura. The entire experience was wonderful from start to finish. Kevin Baker was our Sales Consultant and he was awesome. No high press Frank Leta Acura. The entire experience was wonderful from start to finish. Kevin Baker was our Sales Consultant and he was awesome. No high pressure sales pitching at all! We looked at some Certified MDXs and some brand new ones. We had a specific preference for the exterior and interior colors and Kevin was able to find exactly what we wanted at their Springfield, Mo dealership and had the brand new MDX delivered to us the very next day! We highly recommend Kevin Baker and the Frank Leta Acura dealership! More
by kdothage
Employees Worked With
Kevin Baker
July 01, 2024
Bought a new 2024 Acura RDX. Kevin Baker and the dealership staff were polite with no hard salesmanship.The price was fair and they were very helpful going over the controls and Kevin Baker and the dealership staff were polite with no hard salesmanship.The price was fair and they were very helpful going over the controls and programming the software to my preferences. Highly recommended. More
by Sb
Employees Worked With
Kevin Baker
July 01, 2024
Kevin Baker was an excellent Sales Associate to work with! He really went above and beyond on our purchase of a 2019 Acura RDX! We absolutely love this vehicle! with! He really went above and beyond on our purchase of a 2019 Acura RDX! We absolutely love this vehicle! More
by kenroe25
Employees Worked With
Kevin Baker
May 30, 2024
My husband and I bought an MDX late last week and couldn’t be happier ! It’s brand new and quite a car. We had sold our truck the week before and our other car was hit in the rear and totaled. We dro couldn’t be happier ! It’s brand new and quite a car. We had sold our truck the week before and our other car was hit in the rear and totaled. We drove to the dealership in a borrowed car and drove home with a brand new MDX. Our salesman, Samir, found the perfect car and helped us through the purchase. This dealership is great! We purchased another Acura around 1999 and absolutely loved it. The service department is excellent! Thanks Samir! More
by peggystadtmiller
Employees Worked With
Samir
May 29, 2024
My wife and I have been leasing vehicles from Frank Leta Acura for many years. That fact alone shows how much the dealership has worked with us to get the right deals for us. Highly recommend Samir Hamzic Acura for many years. That fact alone shows how much the dealership has worked with us to get the right deals for us. Highly recommend Samir Hamzic to get the car/SUV you're looking for. Samir is easy to work with and very knowledgeable of the Acura brand. More
by JPB3
Employees Worked With
Samir Hamzic, Randy Berger
