Frank Kent Cadillac

Brian Herrera went above and beyond our expectations in meeting my wife and I half-way between Fort Worth and Flower Mound, TX to show us a 2011 Escalade that we soon afterward purchased. He also brought meeting my wife and I half-way between Fort Worth and Flower Mound, TX to show us a 2011 Escalade that we soon afterward purchased. He also brought the car and paperwork with him to meet us again (in Grapevine, TX) to deliver the car and pick up our cash payment and sign the credit papers. I forwarded requests to several dealerships in the DFW Metroplex and Brian was the first of three that responded. Brian was the only Internet Manager that worked harder in developing a relationship than just selling the vehicle--which is important to my wife and me when we are purchasing a car. There were dealerships closer to our location, however, Brian's attitude and "second mile" willingness to bring the car closer to us to view and eventually purchase made the difference in where we purchased the car. His prior experience as a Sales Manager for a different dealership gave us confidence that he knew what he was talking about. If anyone wants to contact my wife or me regarding the professionalism of Brian Herrera, they may contact me at 972.874.8044 or jgk@ceri-net.com. Jim and Karen Koeninger More

Outstanding customer service. Brain was very helpful and prompt with all correspondence. Very knowledge about vehicles in question. Answered all questions and provided all info that was requested. Fair prompt with all correspondence. Very knowledge about vehicles in question. Answered all questions and provided all info that was requested. Fair price for new vehicle and trade-in. Danny assisted with the completion of paperwork in a timely manner and provide answers to all questions asked. More

Brian was great! We had a wonderful experience learning about and finally deciding to lease our new CTS! Frank Kent is an upstanding dealership and we will return!!! about and finally deciding to lease our new CTS! Frank Kent is an upstanding dealership and we will return!!! More

Great buying experience! No pressure, answers to all my questions. Brian did great, easy to deal with, knowledgeable, experienced and well trained. Our SRX was and is perfect. This is our fourth vehicle questions. Brian did great, easy to deal with, knowledgeable, experienced and well trained. Our SRX was and is perfect. This is our fourth vehicle from Frank Kent. I always want more for my trade-in and less for the new vehicle (like everybody else). Had a small post-sale problem (caps for tire valve stems were gone), Brian fixed that immediately. Frank Kent is a great dealership, with great sales and mechanical folks. Thanks also to Adam for sealing the deal. I was in/out with new SRX in just a few hours, no multiple visits/hard ball negoiating. Am again very pleased with Frank Kent dealership and it was a pleasure to work with Brian. More

Brian was stellar! He even drove the car we purchased for my elderly mom from Fort Worth to Terrell to deliver it! He took the time to explain all the features of the car & did the paperwork on the spot for my elderly mom from Fort Worth to Terrell to deliver it! He took the time to explain all the features of the car & did the paperwork on the spot. The initial deal was accomplished on the phone & my mom got exactly the car she was looking for - even made an offer for the trade-in site unseen. This was an outstanding car buying experience from the beginning to the end! Thank you Brian! More

Couldn't ask for friendlier, more knowledgeable folks to deal with. We have had a great experience with Frant Kent with the last three automobiles we have purchased. We also like to commend Debbie in serv deal with. We have had a great experience with Frant Kent with the last three automobiles we have purchased. We also like to commend Debbie in service for her excellent support over the years. More

Frank Kent went above and beyond to help me get the vehicle I really wanted at a fair and reasonable price. Brian Herrera ordered the exact SRX with all the options I desired and kept me totally inform vehicle I really wanted at a fair and reasonable price. Brian Herrera ordered the exact SRX with all the options I desired and kept me totally informed as to the progress and arrival. I would be happy to recommend them to my business associated, friends and family if the opportunity ever presents itself. I am comfident that Krank Kent will be there I ever need their assistance. Thank you again to EVERYONE at Frank Kent for the professional, friendly service provided to us and for my wonderful new SRX, I truly love it. Sincerely, Vicki Sanders More

Brian Herrera is by far the best car dealer I have ever worked with. Shopping for our 2012 Cadillac SRX was a perfect experience. Adam, the sales manager, was welcoming and genuine and everyone was worked with. Shopping for our 2012 Cadillac SRX was a perfect experience. Adam, the sales manager, was welcoming and genuine and everyone was authentic and friendly. Although it was late in the afternoon on New Year's Eve day (and I'm sure everyone must have had plans with their family and friends), everyone was friendly and patient and helped us find exactly what we were looking for. There was no pressure and we were given excellent advice and insight in choosing our best options. I look forward to buying our next new car from Brian Herrera and highly recommend him to anyone shopping for their next automobile. More

Brian provided excellent service for my car buying experience. I am very happy with my purchase. I will be sure to recommend Frank Kent to anyone looking to purchase a new car. experience. I am very happy with my purchase. I will be sure to recommend Frank Kent to anyone looking to purchase a new car. More

Brian represents the Frank Kent Cadillac dealership with professionalism, warmth and class. We were referred to Brian through our Costco store in West Plano. We called, spoke with Brian, he found exactly professionalism, warmth and class. We were referred to Brian through our Costco store in West Plano. We called, spoke with Brian, he found exactly the SUV we wanted and we drove out to Fort Worth and wrapped everything quickly and smoothly. It was well worth the drive and we will be back when we are ready to shop for our next new Cadillac. More