Frank Kent Cadillac

We couldn't find a Cadillac Escalade ESV , white diamond,cashmere interior, in the Premium package anywhere in Calif. We located the perfect match at Frank Kent Cadillac in Fortworth, Texas.Our sale diamond,cashmere interior, in the Premium package anywhere in Calif. We located the perfect match at Frank Kent Cadillac in Fortworth, Texas.Our salesman, Billy Engelhardt, went beyond the call of duty for us. Our Cadillac Escalade arrived on transport yesterday from Texas to California and the car was exactly what we had asked for. We highly recommend this dealership and our salesman, Billy.They're GREAT!! More

I PURCHASED A NEW CAR AND ALSO THE WEEK BEFORE THAT I HAD MY PREVIOUS CADILAC IN THE SERVICE DEPT. BOTH DEPARTMENTS WERE VERY PROFESSIONAL. I WOULD RECOMEND TO ANYONE. MY PREVIOUS CADILAC IN THE SERVICE DEPT. BOTH DEPARTMENTS WERE VERY PROFESSIONAL. I WOULD RECOMEND TO ANYONE. More

Brian took very good care of me. The customer service I received was excellent. I will definitely recommend other potential customers to Frank Kent. I love my new car. received was excellent. I will definitely recommend other potential customers to Frank Kent. I love my new car. More

A very pleasant car buying experience. My first contact with salesman Herrera was by internet and phone. Brian located the 2012 SRX that I was looking for and made a fair offer for the SRX. Upon my visit with salesman Herrera was by internet and phone. Brian located the 2012 SRX that I was looking for and made a fair offer for the SRX. Upon my visit to the dealership I found Brian to be a very professional ,friendly and informative salesman. What impressed me most was there was no sales pressure involved. Brian explained the SRX features and answered questions. My wife decided to buy the SRX due to price offered and options . Due to an added option the SRX would not be available until the following day. I live a 100 miles from the dealership so Brian arranged to deliver the SRX. An enjoyable no pressure,or deceptive car buying experience. More

Brian Herrera was very easy to work with, professional, friendly and took the time to acquaint me with my new car features. In addition, all the other people we spoke with that worked for the dealership we friendly and took the time to acquaint me with my new car features. In addition, all the other people we spoke with that worked for the dealership were very helpful and courteous. I would feel very comfortable recommending other people to Frank Kent Cadillac. More

Service was friendly and efficient. Brian took care of us, we got in and out with no hassle. I would definitely recommend this dealership and Brian and would return again for another vehicle in the future us, we got in and out with no hassle. I would definitely recommend this dealership and Brian and would return again for another vehicle in the future! More

My husband and I had a wonderful experience at Frank Kent Cadillac. Brian Herrera was very professional and knowlegeable. We bought a 2012 SRX and he explained every aspect of our vehicle. He offered assista Cadillac. Brian Herrera was very professional and knowlegeable. We bought a 2012 SRX and he explained every aspect of our vehicle. He offered assistance anytime we need anything explained or any questions please feel free to call him. More

Brian is the consummate sales professional. We live in Dallas but chose to work with Brian. He is extremely knowledgable and customer service oriented. I highly recommend both the dealership and Brian. Dallas but chose to work with Brian. He is extremely knowledgable and customer service oriented. I highly recommend both the dealership and Brian. More

Clean up of new car was not quality work. Plastic wrap on outside and inside as well as part of a grasshopper on dash. Disappointing. Sales person and staff great to work with. on outside and inside as well as part of a grasshopper on dash. Disappointing. Sales person and staff great to work with. More

I was told $800.00 to get H2 fixed for a pump on the phone. When I took it in and paid 120 for service call they called and told me $2,115.00 for the pump, wow that is a big jump. I also had 491.00 f phone. When I took it in and paid 120 for service call they called and told me $2,115.00 for the pump, wow that is a big jump. I also had 491.00 for module the service manager said, 443.00 for springs and some other charge for 4,200.00 after labor. I told them, "No", that is not what you told me, I would pick it up, that is way to high. When I went in to pick it up the man gave me his card and said leave it and he would make sure that it was done right. He said all the the things that needed to be fixed except the pump, that the service manager said was recommended. He told me 4200.00 was to get it fixed, not recommended. Then the exit paper said the air shocks also needed to be fixed., I said I just replaced the air shocks 6 months ago. He could not figure out what was going on. He was very nice. I left the car and then came back 2 hours later paranoid at how far off the prices and stories were. I picked up my Hummer, it looked fixed. He told me he would call me Monday, I got no call. What is real weird is when I picked it up it looked fixed. He told me they must have blown air in the line and it would go down by tomorrow. It has been 10 days and the service light is off and it is still working, I saved 4,200.00 and didn't get anything done. Yall are terrible for doing that to a teacher and I am going to get on every website and bash yall for the terrible customer service and trying to rip people off. It was bad and there are no excuses for all the different stories and not calling me like you said you would. Lance Standley More