Frank Kent Cadillac

Go somewhere else ! Took my ctx in for service as engine light came on. After spending $3000 on repairs and telling me everything was ok the light came back on the next d Took my ctx in for service as engine light came on. After spending $3000 on repairs and telling me everything was ok the light came back on the next day . Back in their shop where they told me more expensive repairs were needed . They either did not fix it right the first time or maybe not at all -makes me wonder . Maybe Cadillac is just a terrible product or theIr service dept does not know what is going on . Very unhappy with service , costs, and trust . More

Great Experience from Start to FInish Right from the start to finish had an excellent experience with Alyssa Dermott and David Rotman.Both of them went above and beyond to meet my needs an Right from the start to finish had an excellent experience with Alyssa Dermott and David Rotman.Both of them went above and beyond to meet my needs and they even got the vehicle all the way from south Texas. I highly recommend working with Alyssa Dermott and her manager David Rotman More

DISAPPOINTED I bought a 2014 Cadillac XTS from there last year. I haven't even had the vehicle over a year and the screen has went out . It has a stack in the Cadi I bought a 2014 Cadillac XTS from there last year. I haven't even had the vehicle over a year and the screen has went out . It has a stack in the Cadillac from the factory . I have called the warehouse , everywhere to speak with managers etc and nobody wants to own up to cadillacs mistakes. The cadillacs ranging from 2013-2015 the stack touch screen goes out where you can not control your Ac controls etc and the warranty does not cover it because the radio is included. That's not the customer fault that Cadillac made the vehicle like that from the factory. They should recall it and fix our car. We paid good money for a Cadillac and to get service and treated like crap is unacceptable . I went to frank Kent drove 3 hours for them to tell me to bring it and we will see if we will help fix it or fix it period under good will. So I drove 3 hours there and dropped it off. They didn't offer to help me with the diagnostic test even though I have paid for it once in temple Texas Cadillac dealership , they basically said the manager said he doesn't want to deal with this situation sorry. So screw you pretty much your stuck. They charged me 140.00 for the test full service. I don't think that was fair to a customer who had paid 30,000 for a vehicle and haven't even had it a year. This a problem that Cadillac needs to correct because it is not fair to customers who has these problems and has paid good money to get treated this way. The frank Kent dealership gave me great customer service when they was getting my MONEY. Soon as a problem arises don't expect any help. I wouldn't go back now . I wouldn't recommend this dealership again. They didn't even offer to help give a discount or anything . Not good customer service to me when a customer has bought they vehicle from your dealership. Appreciation goes more than just the first meet and greet when your are getting my money. I am very disappointed. Cadillac needs to fix this problem. Recall the stack and be responsible for your vehicle that you put on the market to sell. We are paying customers and derserve to be treated fairly and have a dependable good car. Cadillac to me is luxury and the stack not working and electrical problems is not what I paid for especially when you have kids and family. You can't control your Ac controls etc and then the dealership or Cadillac don't even want to fix it. DISAPPOINTED! More

Excellent This was the best experience of my life time purchasing a vehicle from customer service responsing initially and then the car sales without pressure. This was the best experience of my life time purchasing a vehicle from customer service responsing initially and then the car sales without pressure. Everyone was kind, patient but most important honest. More