Frank Kent Cadillac

Aaron is the bomb! I had the chance to work with the amazing Aaron at Frank Kent in Fort Worth and I promise you if I could I would Buy a car everyday just to work with I had the chance to work with the amazing Aaron at Frank Kent in Fort Worth and I promise you if I could I would Buy a car everyday just to work with him and Frank Kent again! I absolutely love Frank Kent and Aaron gave me a reason to love them more he was diligent and determined to get me in the right car! Very personable and easy going and such a pleasure to work with. I cant wait to refer him to everyone that I know More

Top-Tier Customer Service I honestly wouldn't purchase a car or service my anywhere else. The Service department staff, especially Randy and Danny ALWAYS provide me with VIP Se I honestly wouldn't purchase a car or service my anywhere else. The Service department staff, especially Randy and Danny ALWAYS provide me with VIP Service. Shawn Moffett has been my sales advisor for my last two CTS vehicles, he is very honest and fair, and goes out of his way to make sure you get the car you want. The only thing that could be a bit better is if the owners were a bit more attentive to their customers requests, but honestly along as Cadillacs makes the CTS Frank Kent will be where I buy and service them. More

Frank Kent Dealer rating I have been dealing with "FRANK KENT" Cadillac SINCE 1996, and always left dealership satisfied with agreement we came to. I have been dealing with "FRANK KENT" Cadillac SINCE 1996, and always left dealership satisfied with agreement we came to. as possible for any dealer More

Kind, caring Top professionals in there industry. Frank Kent Cadillac are a great team of professionals. From the salesman who had the vehicle pulled up and it was exactly as I requested to the financ Frank Kent Cadillac are a great team of professionals. From the salesman who had the vehicle pulled up and it was exactly as I requested to the finance manager who had me aproved with a good rate. I was in and out within a couple of hours. Couldn't ask for a better purchasing experience. More

Refershing as ice cream on hot Texas afternoon Everyone in that building is warm, helpful and friendly. If you are looking to have your driving experience be a reflection of who you are, then Fran Everyone in that building is warm, helpful and friendly. If you are looking to have your driving experience be a reflection of who you are, then Frank Kent Cadillac is the place to buy/trade your next automobile. More

Great experience at Frank Kent This purchase from Frank Kent was one of the best I have had when purchasing a vehicle. They answered all my questions and walked me through the proc This purchase from Frank Kent was one of the best I have had when purchasing a vehicle. They answered all my questions and walked me through the process the entire time. More

This was a great dealership to purchase a Vehicle Nick Bieghler was our sales rep, he is awesome, he made the whole experience easy and this was the best experience we’ve ever had purchasing a new ve Nick Bieghler was our sales rep, he is awesome, he made the whole experience easy and this was the best experience we’ve ever had purchasing a new vehicle . More

Best Car Buying Experience I can not express how amazing my experience was with Frank Kent Cadillac. I had such an easy car buying experience that my husband and I went back and I can not express how amazing my experience was with Frank Kent Cadillac. I had such an easy car buying experience that my husband and I went back and bought a second car from them. We purchased our 2018 Dodge Journey and 2018 Jeep Renegade from Nick Bieghler. The moment we entered the first time he greeted us immediately and showed us many different vehicles that we could purchase. We weren’t in the dealership for hours like we have experienced with many other dealerships. Nick worked with us with our credit scores and kept us around the payment we wanted. He didn’t just stick us in just any vehicle, with 5 kids we needed space but still wanted certain luxury benefits. We were able to stay in his office from start to finish and Nick made sure we were comfortable the entire time. We brought in our 4 month old and he was very welcoming and made sure we were in and out. When we purchased the Renegade we received the same high quality experience we did the first time. Scott helped us with our financing which we thought was going to be a pain but it turned out to be way better than we could have hoped for. Scott and Nick treated us like family and we will be continued returning customers. More

DISHONEST Dealer If I could give this dealership zero stars I would. From the moment we started interacting with Nick, our salesman, he touted Frank Kent Cadillac as a If I could give this dealership zero stars I would. From the moment we started interacting with Nick, our salesman, he touted Frank Kent Cadillac as a dealership that stood by its customer service, its honesty and its cars. We found a vehicle being advertised by Frank Kent on Auto Trader. It was advertised as a certified, pre-owned, non-smoker 2018 GMC Yukon XL (we have multiple ads printed out). Throughout our conversations with Nick, over the phone and on text messages, he swore to us that this vehicle was a non-smoking vehicle. That "Frank Kent Cadillac kicked smoker cars to the curb" and they didn't waste time on them. My husband and I went out on a limb to trust Nick and the Frank Kent name and bought the vehicle (we live just outside of Austin). The dealership had it delivered to our house in Austin this morning. IT REEKS OF SMOKE. As the delivery truck was unloading it off the trailer, the delivery guy asked my husband if we are smokers because of how bad the smell was. The rest of the morning I have been on the phone with Nick multiple times where he will not admit he lied as our salesman and that the advertisement is fraudulent. He refuses to say that he lied about it being a smoker vehicle. He keeps referencing his professionalism and that "to the best of his knowledge it was a nonsmoking car". He said that he would "go out of HIS way" to get the car treated for the smoke smell. His way?? Like this isn't his or the dealerships fault. HA. I then spoke with Kent Hollingsworth the manager of the used cars sales and he also promised to make this right by either paying to have the car ridded of smell or taking the car back and refunding us all of our money. But now, neither of the men will put any of that in writing. (That they would pay for the deodorizing or that they would come pick the vehicle up if the smell was not eliminated and refund us our money.) No one with ANY authority at Frank Kent will call us back. This dealership and salesmen live up to the used-car dealership reputation. Shady. Dishonest. Unethical. They took what was supposed to be a really sweet day for our family and boys and turned it into a nightmare. More

Great customer service and focus. FK rocks! Would recommend sales and service anytime. Two thumbs up! Keep up the good work every one. #1 dealer! customer service and focus. FK rocks! Would recommend sales and service anytime. Two thumbs up! Keep up the good work every one. #1 dealer! More