Frank Kent Cadillac

Worse dealership out there! Run. Don’t waste your time or your money. Total bate and switch. My car was delivered dirty, empty on gas, with paint splattered on the back of it, lots of cosmetic damage th or your money. Total bate and switch. My car was delivered dirty, empty on gas, with paint splattered on the back of it, lots of cosmetic damage that was not revealed, and with almost a 1,000 more miles on it than was reported. When I contacted the dealership to try to make it right they were hostile and offered little to resolve my concerns. I canceled the sale and they promised to send a gift card with the driver for the problems. No gift card. Apart from the salesman Aaron, this place is a hoax. Management is terrible and crooked. More

I bring my vehicle for oil/filter changes even though i pass many oil/filter change garages because Frank Kent staff is courteous and efficient. I always feel they are doing the best job possible. Kudos to pass many oil/filter change garages because Frank Kent staff is courteous and efficient. I always feel they are doing the best job possible. Kudos to Ron Evans in Service Dept for being especially attentive. More

The worst car buying experience I have ever dealt with that clown Nicholas bieghler and his sorry xxx side kick bill BARESCH or should I say xxxxxxxxx!!!!! Ended up the street at the Ford dealer and buyi that clown Nicholas bieghler and his sorry xxx side kick bill BARESCH or should I say xxxxxxxxx!!!!! Ended up the street at the Ford dealer and buying a suv ? Couldn’t buy one from old nasty nick and his side kick xxxxxxxxx bill More

Courteous, professional customer oriented! Danny Dreier is a true Asset to your customer base and your Dealership! Have been doing business with Frank Kent for over ten years! is a true Asset to your customer base and your Dealership! Have been doing business with Frank Kent for over ten years! More

Colby was attentive and responsive! The loaner car gentleman was efficient! Overall an excellent experience! I will surely be back for future maintenance/and repairs! gentleman was efficient! Overall an excellent experience! I will surely be back for future maintenance/and repairs! More

Not the place for personalized sales. Sent an inquiry online, got the typical auto reply, so didn't respond. Later received an email from "Ashley", I responded back I wished to see pictures of a just pos online, got the typical auto reply, so didn't respond. Later received an email from "Ashley", I responded back I wished to see pictures of a just posted car. She replied back, "right away". Next day, another email from Ashley, still waiting on photos, another "right away". FIVE DAYS later received yet another automated email from a manager checking in on progress.... How about you actually practice customer service rather than being lazy and having computers do the work for you. While waiting for pictures, another dealership provided excellent service and sold me a car. Kind of hard to be a leader for Bolts like your website says when you can't even give customers basic info. More

James Doughty is an excellent representative of Frank Kent and Cadillac. He exhibited knowledge when answering my questions, laughed at my corny jokes, and went over and beyond to ensure I was in and out Kent and Cadillac. He exhibited knowledge when answering my questions, laughed at my corny jokes, and went over and beyond to ensure I was in and out in record time, with a fully vacuumed and washed vehicle. Thank you all for your expertise and speedy service... oh yea and for the ice machine with the good, soft ice for those of us addicted to ice. 🙂 More

This the third car we buy from Frank Kent two Honda’s and our first Cadillac Escalade we are excited and pleased great experience hands down our first Cadillac Escalade we are excited and pleased great experience hands down More