Frank Kent Cadillac

Dropped my ATS off for the third time in 2020 on DEC 10th for engine related issues. Although the engine and powertrain is covered under the warranty; the dealership did in fact replace the engine. The engin for engine related issues. Although the engine and powertrain is covered under the warranty; the dealership did in fact replace the engine. The engine had catastrophic internal damage which resulted in the loss of the engine under 70k miles. However, pieces of the internal parts of the engine broke apart and ended up in my exhaust and destroyed the catalytic converter. The service writer Danny Dreier then calls me on Jan 26th to inform me that not only did parts of the engine destroy my catalytic converters, it also destroyed my GM ordered upgraded exhaust. Now, the warranty covered the motor and the catalytic converters but did not cover the highly expensive exhaust that was ordered from Frank Kent and installed by Frank Kent and damaged by the GM motor. It's very frustrating to have to pick up your vehicle almost two months later from a dealership service center and it not be the same as you dropped it off. More

Frank Kent Cadillac is a top notch dealership, that treats their customers the way they should be treated, after spending money on one of their vehicles. All dealerships should take a lesson from Fran treats their customers the way they should be treated, after spending money on one of their vehicles. All dealerships should take a lesson from Frank Kent on customer service. More

The staff is always polite and professional. They all make you feel welcomed and important from the service team to the cashier team. Thank You. make you feel welcomed and important from the service team to the cashier team. Thank You. More

Always great service from Frank Kent. Feel like I get excellent quality work along with caring service at a fair price. Also the bonus of having the vehicle washed is appreciated. excellent quality work along with caring service at a fair price. Also the bonus of having the vehicle washed is appreciated. More

I had a new tire that needed repair. I received great service and a new tire. The wait time was very reasonable. Great experience. Thanks. service and a new tire. The wait time was very reasonable. Great experience. Thanks. More

Great service and I always receive updates on a regular basis. They have exceeded all my expectations. They have exceptional service and professional communication with me. basis. They have exceeded all my expectations. They have exceptional service and professional communication with me. More

James the service attentant was helpful and attentive I waited for the car which was done in a timely matter Pleasant waiting room and WiFi I waited for the car which was done in a timely matter Pleasant waiting room and WiFi More

Always happy to stop by the Frank Kent service center because everyone is so friendly and efficient! Would never occur to go somewhere else -- even with coupons! because everyone is so friendly and efficient! Would never occur to go somewhere else -- even with coupons! More

We enjoyed our experience at this dealership. Our sales rep, Rick Simpson, was great and we love our new car! Thank you so much fo making the process easy. rep, Rick Simpson, was great and we love our new car! Thank you so much fo making the process easy. More

Good service fast in and out fair customer service quality number one will come back for service on my vehicle and refer to other people who owns Cadillac. quality number one will come back for service on my vehicle and refer to other people who owns Cadillac. More