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Frank Kent Cadillac
Fort Worth, TX
771 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 771 reviews
May 11, 2021
Kind, considerate and knowledgeable! This is my third Escalade from your dealership. I have a dealership very close to me, but I chose to drive to Frank Kent. Everyone that I have come in contact with he Escalade from your dealership. I have a dealership very close to me, but I chose to drive to Frank Kent. Everyone that I have come in contact with helpful and friendly. Your automobiles are excellent, but your staff is outstanding. More
by LOURETTA Evans
Employees Worked With
Bruce Lee, Chauncey Bivins, Shawn Moffett, Ron Britt, David Rotman, Mike MacSwain
April 29, 2021
The service department is always very friendly, informative and professional when I visit when servicing my XT4. I always look forward to going to the dealership for service. informative and professional when I visit when servicing my XT4. I always look forward to going to the dealership for service. More
by Melia1984
Employees Worked With
Mike MacSwain
April 28, 2021
Frank Kent Cadillac lives up to superior service and care for their customers! We had an annoying occasional rattle in the passenger door. Which is one of those complaints you cannot duplicate in the shop. for their customers! We had an annoying occasional rattle in the passenger door. Which is one of those complaints you cannot duplicate in the shop. And Mike took the door apart piece by piece and found exactly what the problem was put the door back together and it has been perfect ever since. It doesn’t get better than that! More
by Ben. M79
Employees Worked With
Mike MacSwain
April 21, 2021
GREAT service experience after a prior miscommunication problem GREAT loaner WONDERFUL staff. Highly recommend,OEM part not available aftermarket part should have been much less problem GREAT loaner WONDERFUL staff. Highly recommend,OEM part not available aftermarket part should have been much less More
by cdjllc
Employees Worked With
Ron
March 28, 2021
Frank Kent continues to provide quality service, attention to detail, and personalized support. I trust they will identify and resolve known and hidden issues. They communicate well and use technolo attention to detail, and personalized support. I trust they will identify and resolve known and hidden issues. They communicate well and use technology to enhance the communication. More
by KE
Employees Worked With
Ron Evans
March 23, 2021
I purchased my first Cadillac from Frank Kent less than two years ago. I have had on going issues with the paint job and the finish of the wheels. They admitted that the wheels were defective and they to two years ago. I have had on going issues with the paint job and the finish of the wheels. They admitted that the wheels were defective and they took 3 of the 4 wheels and had them "fixed". I did not realize they left one undone until I got home. It's been 6 months since the wheels were supposedly fixed and they are now chipping. I took the vehicle back and they are completely declining to repair them properly. This is not what I expected from them. They do not return calls when they say they will. When I asked through text for an update, they sent me a screen shot of the diagnostic read out like I'm supposed to know what the codes are. A $45k cadillac and less than 2 years and 30k miles later my garage kept cadillac's wheels look horrible with no solution or warranty honored on them. I will no longer do business with Frank Kent Cadillac More
by olivo.cecilia
Employees Worked With
Danny
March 03, 2021
Very friendly. Professional. My repair work was done pretty fast. Much sooner than I expected. And the repairs were done very well. Looks like a new car again!!!! It’s my second experience with them. I pretty fast. Much sooner than I expected. And the repairs were done very well. Looks like a new car again!!!! It’s my second experience with them. I highly recommend this place. More
by Dwreagan817
Employees Worked With
Mike MacSwain
