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Frank Kent Cadillac

Fort Worth, TX

4.9
712 Reviews

3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 712 reviews

September 29, 2020

This the third car we buy from Frank Kent two Honda’s and our first Cadillac Escalade we are excited and pleased great experience hands down More

by dupont2420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Moffett, Danny Pak
Sep 30, 2020 -

Frank Kent Cadillac responded

Thank you for sharing feedback with us! We are elated to have you as a part of the Frank Kent family!

September 29, 2020

Service department is top notch. Quick, accurate and friendly. My favorite is the new text message link showing service options, including pricing, you can accept or decline. More

by Mrseanr87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Bivins, Mike MacSwain
Sep 29, 2020 -

Frank Kent Cadillac responded

We appreciate the feedback, Mrseanr87! We strive to have great customer care at all times. Thank you for the high rating and recommendation!

September 24, 2020

I dropped my car off for repairs. I was issued a loaner. The process from start to finish was efficient and friendly. The final cost was as expected. More

by Garcia4872
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept, Mike MacSwain
Sep 24, 2020 -

Frank Kent Cadillac responded

Garcia, thank you so much for your feedback! Your five-stars and recommendation mean the most to us.

September 23, 2020

Frank Kent service department gives excellent service to their customer. I had a loaner car while my car was being repaired. I was treated as if I purchased my car from the dealership. Thank you, More

by Lonnie & Shirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody, Mike MacSwain
Sep 24, 2020 -

Frank Kent Cadillac responded

Lonnie and Shirley, thank you kindly for taking the time to leave feedback with us! We are thrilled to know that the overall experience was top-notch!

September 21, 2020

Frank Kent has been my dealership for 11 years. We have purchased 4 Escalades from there and had every service needed, done there. They go over and above! More

by Cmil65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Deaver, Mike MacSwain, Danny Pak
Sep 22, 2020 -

Frank Kent Cadillac responded

We are elated to have you as a part of the Frank Kent family, Cmil65! Your feedback means the most to us. Thank you!

September 20, 2020

I’m so pleased with the flexibility and cooperation of the entire service team. There e multiple issues and everything was taken care of at the same time. I highly recommend Frank Kent for your service ne More

by Nita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
Sep 21, 2020 -

Frank Kent Cadillac responded

Nita, we appreciate you taking the time to leave feedback with us! Your recommendation and five-stars mean the most to us! If you ever need anything, be sure to let us know. Take care!

September 19, 2020

The very nice and efficient members of Frank Kent staff make going to get your car repaired a positive experience. Thanks to all of you. More

by Moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Deaver, Mike MacSwain
Sep 21, 2020 -

Frank Kent Cadillac responded

Thank you, Moe, for the five-star feedback! We are happy to know that you had an excellent overall experience. We hope to see you again soon!

September 16, 2020

Was a great experience . Went beyond what was necessary.would highly recommend. Have gotten my cars there for 30 years. Service department is great also. More

by Karnes.keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rotman
Sep 16, 2020 -

Frank Kent Cadillac responded

We appreciate you taking the time to leave feedback with us on your overall experiences, Karnes.keith! We are elated to have you as a part of the Frank Kent Family!

September 16, 2020

Recently had work done here at Frank Kent. Work was done quickly and accurately. Had short wait for parts, which was unavoidable, but was promptly completed when parts arrived. Always a professional and po More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby, service advisor , Mike MacSwain
Sep 17, 2020 -

Frank Kent Cadillac responded

Thank you, Cindy, for taking the time to leave feedback with us! Your five-stars and recommendation mean the most to us. Thank you!

September 15, 2020

Lester and David were amazing! Made my first experience buying a car painless! They were very upfront, honest, and explained the process every step of the way. I can't thank them enough bc I love my new c More

by rhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester, David Rotman
Sep 16, 2020 -

Frank Kent Cadillac responded

Rhonda, we are happy to know that David was such a pleasure to work with during your car buying experience! Congrats on your purchase! If you ever need anything, be sure to let us know. Take care!

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