Frank Kent Cadillac

I continue to be impressed by the level of service at your location. Mr Ron was perfect from the first encounter until the time my vehicle was ready. He made sure I got the right service I needed and kep your location. Mr Ron was perfect from the first encounter until the time my vehicle was ready. He made sure I got the right service I needed and kept me updated on my vehicle status. A true professional from start to finish. Very thankful for my service and will continue to have all my vehicle needs meet at this location. More

Great staff; helpful, knowledgeable and a beautiful, spotlessly clean waiting area that was light and airy. It was so easy to book my appointment. I will tell all my friends what a good experience it wa spotlessly clean waiting area that was light and airy. It was so easy to book my appointment. I will tell all my friends what a good experience it was! More

Seevice ok. Prices too high. All the fru feu doesn’t make for unreasonable prices. I will be going elsewhere for service.. can’t think of anything else. make for unreasonable prices. I will be going elsewhere for service.. can’t think of anything else. More

Service at Frank Kent is great. I bought the car there and have used the service department twice. Both times The extended warranty that I got covered everything and the service advisors were awesome. and have used the service department twice. Both times The extended warranty that I got covered everything and the service advisors were awesome. More

On top of every issue. Customer in forefront of effort More

I purchased a 2019 XTS at the Frank Kent on 820 on Friday 6/11. There was some details which I was told it would be taken care of before I purchased it. I dropped off my XTS on Monday 6/14 and I told it wo 6/11. There was some details which I was told it would be taken care of before I purchased it. I dropped off my XTS on Monday 6/14 and I told it would be ready in 2 days. I received word that my car would be ready on Friday June 18th. Once I arrived, I was then told that the service team did not have time to take care of all of the details I asked and I would then need to drop it off again and a loaner vehicle would be available. I was set to drop it off once again on 6/30 in the morning while being promised a loaner vehicle and just received a phone call that there is none available. There is so much lack of communication within Frank Kent and I am just getting the run around. Yet, while trying to sale a car, they promise you things they are not able to do or complete. I was planning to get my windows tinted as Frank kent did not have time to do so, but yet, they are quick at wanting to charge me $400.00 for this service but I will no longer be giving them my money. Very poor service!!!!! I will never recommend anyone to this dealership!!! More

Have bought 3. Cars from Frank Kent. 2. Used and a new one. Good people overall. Will continue to visit them for my car needs one. Good people overall. Will continue to visit them for my car needs More

Excellent service, communication and work. Very clean and professional. The only place I trust my Escalade with and will be buying my next car from there. professional. The only place I trust my Escalade with and will be buying my next car from there. More

Great people, great service. Shawn Moffett and Danny Dreier are exceptional individuals and a real asset to the Frank Kent family. Dreier are exceptional individuals and a real asset to the Frank Kent family. More

Your folks went out of your way to help me. My wife had to be at the hospital and you found me a loaner car to make sure she was taken care of. to be at the hospital and you found me a loaner car to make sure she was taken care of. More