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Frank Kent Cadillac

Fort Worth, TX

4.8
710 Reviews

3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 710 reviews

January 15, 2021

The staff is always polite and professional. They all make you feel welcomed and important from the service team to the cashier team. Thank You. More

by Lolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
Jan 15, 2021 -

Frank Kent Cadillac responded

Lolo, we appreciate your feedback and five-stars. We hope to see you again soon!

January 14, 2021

Always great service from Frank Kent. Feel like I get excellent quality work along with caring service at a fair price. Also the bonus of having the vehicle washed is appreciated. More

by Beto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
Jan 15, 2021 -

Frank Kent Cadillac responded

Thank you for taking the time to leave feedback with us, Beto! We strive to have great customer care at all times to ensure that everyone is treated like family. Your five-stars and recommendation mean the most to us. We hope to see you again soon. Take care!

January 07, 2021

I had a new tire that needed repair. I received great service and a new tire. The wait time was very reasonable. Great experience. Thanks. More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
Jan 07, 2021 -

Frank Kent Cadillac responded

Thank you, Josh, for the five-star feedback!

Jan 07, 2021 -

Josh responded

had a new tire that needed repair. I received great service and a new tire. The wait time was very reasonable. Great experience. Thanks.

January 02, 2021

Great service and I always receive updates on a regular basis. They have exceeded all my expectations. They have exceptional service and professional communication with me. More

by eric_dengler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
Jan 04, 2021 -

Frank Kent Cadillac responded

Eric, we appreciate the five-stars and feedback! If you ever need anything, be sure to let us know. Take care!

December 30, 2020

James the service attentant was helpful and attentive I waited for the car which was done in a timely matter Pleasant waiting room and WiFi More

by Henwool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Dec 30, 2020 -

Frank Kent Cadillac responded

We appreciate the five-star feedback, Henwool! Your recommendation and kind words mean the most to us. If you ever need anything, be sure to let us know. Take care!

December 30, 2020

Always happy to stop by the Frank Kent service center because everyone is so friendly and efficient! Would never occur to go somewhere else -- even with coupons! More

by Sparky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan , Mike MacSwain
Dec 31, 2020 -

Frank Kent Cadillac responded

Thank you kindly for taking the time to leave feedback with us! We truly appreciate the five-stars and recommendation!

December 18, 2020

We enjoyed our experience at this dealership. Our sales rep, Rick Simpson, was great and we love our new car! Thank you so much fo making the process easy. More

by BJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RICK SIMPSON
Dec 21, 2020 -

Frank Kent Cadillac responded

Thank you, BJW, for the five-stars and feedback! We are elated to know that Rick was such a pleasure to work with during your car buying experience! If you ever need anything, be sure to let us know. Take care!

December 09, 2020

Good service fast in and out fair customer service quality number one will come back for service on my vehicle and refer to other people who owns Cadillac. More

by Marcussidney1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
Dec 09, 2020 -

Frank Kent Cadillac responded

We are elated to know that the overall service you received was top-notch! We appreciate the five-stars and recommendation!

December 08, 2020

Outstanding service and love how Ron and everyone else took care of me and my Yukon. They did a great job on the detail job on the inside. Way to go everyone. More

by Johnbrandall13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Evans , Mike MacSwain
Dec 08, 2020 -

Frank Kent Cadillac responded

John, we are elated to know that Ron and the whole team were such a pleasure to work with! Your five-stars and recommendation mean the most to us. Thank you!

December 07, 2020

Serviced my car in record time! I took the vehicle in early and they completed it within the hour. Very polite and courteous as well as efficient. Car was cleaned and vacuumed when I received it. I will More

by jcowen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
Dec 08, 2020 -

Frank Kent Cadillac responded

Thank you kindly for the feedback! We are elated to know that the service you received was top-notch! We look forward to seeing you in the future. Take care!

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