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Frank Kent Cadillac
Fort Worth, TX
710 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 710 reviews
February 28, 2021
Outstanding Service!!!I will definitely continue to Outstanding Service!!! I will definitely continue to bring my car here for service. Also, my wife and I plan on purchasing our next car from Frank K Outstanding Service!!! I will definitely continue to bring my car here for service. Also, my wife and I plan on purchasing our next car from Frank Kent. More
by Roderick.Ross
Employees Worked With
Mike MacSwain
February 26, 2021
Service Advisor C. Cotton was extremely knowledgeable and helpful by providing multiple updates throughout the repair process. The Service department as a whole was top notch! helpful by providing multiple updates throughout the repair process. The Service department as a whole was top notch! More
by vasquez_steven76
Employees Worked With
C. Cotton
February 06, 2021
My experience with service providers with Frank Kent personnel has been nothing but best, and I would recommend my experience to others. Thanks you all. personnel has been nothing but best, and I would recommend my experience to others. Thanks you all. More
by barbrosawelch
Employees Worked With
Ron Evans/Tommy Flores
February 02, 2021
My vehicle was serviced in a timely manner, the waiting room was clean and as usual my service rep Ron was pleasant and courteous and my vehicle was washed. room was clean and as usual my service rep Ron was pleasant and courteous and my vehicle was washed. More
by seniorpastor
Employees Worked With
Ronald Evans, Mike MacSwain
February 02, 2021
It’s always a great experience when we need professional service on our vehicle. We always depend on Frank Kent to do everything correctly and efficiently. service on our vehicle. We always depend on Frank Kent to do everything correctly and efficiently. More
by russfta
Employees Worked With
Mike MacSwain
January 31, 2021
Frank Kent is unusual as to the commitment to outstanding sales & service ... one usually outstrips the other ... not the case with David Rotman in sales & Colby in service ... an amazing, customer focused t sales & service ... one usually outstrips the other ... not the case with David Rotman in sales & Colby in service ... an amazing, customer focused team. More
by chuckmcguire
Employees Worked With
Colby, David Rotman
January 31, 2021
Went in for a oil change..they got me in and out pretty quick. Customer service was awesome. Will definitely return for my service needs quick. Customer service was awesome. Will definitely return for my service needs More
by monthall72
Employees Worked With
Michael Fragola, Mike MacSwain
January 30, 2021
Great service and professional technicians. The repair was completed on time and on budget. I would recommend the Frank Kent family of auto companies to anyone. was completed on time and on budget. I would recommend the Frank Kent family of auto companies to anyone. More
by wfw
Employees Worked With
Tony
January 27, 2021
Dropped my ATS off for the third time in 2020 on DEC 10th for engine related issues. Although the engine and powertrain is covered under the warranty; the dealership did in fact replace the engine. The engin for engine related issues. Although the engine and powertrain is covered under the warranty; the dealership did in fact replace the engine. The engine had catastrophic internal damage which resulted in the loss of the engine under 70k miles. However, pieces of the internal parts of the engine broke apart and ended up in my exhaust and destroyed the catalytic converter. The service writer Danny Dreier then calls me on Jan 26th to inform me that not only did parts of the engine destroy my catalytic converters, it also destroyed my GM ordered upgraded exhaust. Now, the warranty covered the motor and the catalytic converters but did not cover the highly expensive exhaust that was ordered from Frank Kent and installed by Frank Kent and damaged by the GM motor. It's very frustrating to have to pick up your vehicle almost two months later from a dealership service center and it not be the same as you dropped it off. More
by Jwalk
Employees Worked With
Danny,Dreier
January 26, 2021
Frank Kent Cadillac is a top notch dealership, that treats their customers the way they should be treated, after spending money on one of their vehicles. All dealerships should take a lesson from Fran treats their customers the way they should be treated, after spending money on one of their vehicles. All dealerships should take a lesson from Frank Kent on customer service. More
by Mcmahanrg
Employees Worked With
Mike MacSwain
