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Frank Kent Cadillac

Fort Worth, TX

Overview
Reviews
4.8
792 Reviews
Call Dealership (817) 385-1736
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3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 792 reviews

January 03, 2025

Always have great service at Frank Kent. Ron in service always keeps me informed and is completed in a timely manner. More

by pbriscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Evans in Service
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January 01, 2025

Fast quick service. Very good customer service. Wil always have my service at this dealership More

by Jadonbaucum76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
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December 30, 2024

Have dealt with Frank Kent for many years have always been pleased with the service I received ! More

by Rogbonjour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Moffett
Report | Print
December 30, 2024

Another great experience getting my caddy serviced. Frank Kents service department is number one for courtesy and professionalism. They are number one in getting their customers in and out on the road More

by iflewf16s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Moffett
Report | Print
December 28, 2024

Great customer service. Vanessa, helped me the with getting everything taken care of through my warranty. More

by mlainsmith3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
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December 28, 2024

Everything was great will always use Frank Kent service Ron was very good got me in and out. More

by rnelson32860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Evans
Report | Print
December 26, 2024

My service representative was helpful and I appreciated the time and care they took with both myself and my vehicle. More

by Brittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Gaines
Report | Print
December 22, 2024

Worst service EVER! Made an appointment on October 15th and the soonest appointment was December 16th, with a loaner vehicle. My warranty went out on December 4th. Fr More

by Nanheard44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron
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Dec 23, 2024 -

Nanheard44 responded

Your service business is why people don’t trust your loyalty to your patrons. Such a shame how you treat your customers! Word of mouth and social media will not help! My fault for expecting exemplary service, that will never happen again!

December 18, 2024

Good customer Service. Fast service. Explained service and why free oil change was not available. More

by Doni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Moffett
Report | Print
December 18, 2024

Excellent service as always. Frank Kent Fort Worth has always exceeded my expectations and provided a seamless experience. More

by rayderryberry11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Gaines
Report | Print
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