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Frank Kent Cadillac
Fort Worth, TX
747 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 747 reviews
September 27, 2024
I was very pleased with the service personnel Shannon. He was very responsive to my questions and always called me right back. I would definitely recommend this service center. I was very surprised becaus He was very responsive to my questions and always called me right back. I would definitely recommend this service center. I was very surprised because they warned me that the repairs would take a few days but they got my vehicle in right away and I was only out of my vehicle one full day. Very happy with their service. Thank you. More
by leiset3597
Employees Worked With
Shawn Moffett
September 25, 2024
I have been going to Frank Kent in Ft Worth for about 15 years! I am extremely happy with them. Always the very best customer service!!! years! I am extremely happy with them. Always the very best customer service!!! More
by Sandramercer911
Employees Worked With
Jenna in the Service Dept
September 25, 2024
Poor customer service. unethical performance from Mgt John Ware Worked with Corey Session and sales mgt John Ware last week 9-19-24 made deal with mgt John Ware for p unethical performance from Mgt John Ware Worked with Corey Session and sales mgt John Ware last week 9-19-24 made deal with mgt John Ware for purchase of a 2022 Escalade Platinum with 11k miles Mgt John Ware stated he will have Corey sales consultant handle the paperwork ASAP. By Friday morning, 9-20-24 I still have not received anything from Corey. I reached out to Corey directly and verified the deal that was made with Manager, John Ware, and to send credit so we can process information. Corey early afternoon did send credit and we filled it out immediately And a purchase agreement. Our credit scores are 826 Friday the 20th afternoon, I was contacted by the financial Person stated everything was approved and they will be sending the paperwork directly to me, And they will be in contact with me by the end of the day, Friday the 20th or first thing on Monday. I followed up early Monday afternoon with Corey as I did not hear from the dealership. Corey informed me that this vehicle was sold to somebody else for a higher price. I displayed to Corey my dissatisfaction and their unethical performance as a dealership. Corey stated The GM would call me by the end of the day yesterday the 20th. Still nobody has called. Very disappointing, poor customer service, not honest, and do not stand by their agreements -W. Moran More
by moranw8212
Employees Worked With
Corey Session and John Ware
September 24, 2024
I didn’t realize my oil life was under 20%. I made a last minute appointment the night before. I couldn't have been more satisfied with the concierge service, the quick service and quick return I made a last minute appointment the night before. I couldn't have been more satisfied with the concierge service, the quick service and quick return of my vehicle. More
by jbarcinas91
Employees Worked With
Gustavo Pulido, Adrian Modano, the valet, that dropped off my car and the young lady who called to confirm my request - All get 5 ⭐️⭐️⭐️⭐️⭐️
September 21, 2024
This was my first experience at Frank Kent Cadillac. I was incredibly pleased with the level of service and professionalism. Great dealership with excellent customer service. I will definitely be bri I was incredibly pleased with the level of service and professionalism. Great dealership with excellent customer service. I will definitely be bringing my XT5 back for future service needs. More
by JCMANSIR
Employees Worked With
Shannon Gaines
September 20, 2024
I appreciate the professionalism from all employees at Frank Kent Cadillac. Something that is not generally happening in today’s business environment. Greg was very good at customer interaction and I rate Frank Kent Cadillac. Something that is not generally happening in today’s business environment. Greg was very good at customer interaction and I rate him at a 10 for how he works with customers. More
by Bob
Employees Worked With
Greg
