Frank Kent Cadillac

My service representative Vanessa was Outstanding! Very nice, knowledgeable and helpful. Her customer care was very helpful, which enabled me to feel confident that my services would be completed in a Very nice, knowledgeable and helpful. Her customer care was very helpful, which enabled me to feel confident that my services would be completed in an excellent manner. Thank You Vanessa! More

Friendly personnel. Easy access to enter and exit. Nice waiting area. Prompt repair work. Work completed as I expected. Easy access to enter and exit. Nice waiting area. Prompt repair work. Work completed as I expected. More

The dealership was very clean and the staff was friendly. I was kept informed about how much longer it would be before my car would be completed. I was kept informed about how much longer it would be before my car would be completed. More

Great Experience! The staff was excellent! After my vehicle was put in the service bay I was given updates on the status of my vehicle regularly. GR8 Job Service Depa The staff was excellent! After my vehicle was put in the service bay I was given updates on the status of my vehicle regularly. GR8 Job Service Department! More

Can’t beat Frank Kent Cadillac service department - prompt, efficient, courteous. - such a professional team. prompt, efficient, courteous. - such a professional team. More

Very good service and care for me and my car. This service sets Frank Kent apart. This service sets Frank Kent apart. More

Frank kent service advisors will provide excellent customer service. I am pleased beyond for the great work and experience. customer service. I am pleased beyond for the great work and experience. More

Courteous people in the service department. A comfortable waiting room with snacks and beverages provided. There was easy access to very clean and elegant restrooms. Our car was returned with A comfortable waiting room with snacks and beverages provided. There was easy access to very clean and elegant restrooms. Our car was returned with a fresh wash and hand dried exterior. More

Polite helpful people at all levels. Could not ask for better service. That’s is what brings me back to Frank Kent for the third time Could not ask for better service. That’s is what brings me back to Frank Kent for the third time More

I recently visited the dealership's service department for some scheduled maintenance work, and Rachelle, the lead service advisor of the driveway promptly attended to my needs. She immediately contacted for some scheduled maintenance work, and Rachelle, the lead service advisor of the driveway promptly attended to my needs. She immediately contacted Asurant and Car Shield to initiate the process of determining my plan coverage and expediting the inspection by their inspectors at the service department. During this visit, I also had new Vogue tires installed along with a four-wheel alignment which now has my vehicle running smoothly like new again! Good job done by the service technician over there! The professionalism displayed by Rachelle during my recent visit was impressive as she worked efficiently towards ensuring that all necessary parts were available or ordered in timely fashion while keeping me updated throughout. More