
Frank Kent Cadillac
Fort Worth, TX
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Customer service is great. The mechanics not really. Their mechanics are not trained to fix Cadillacs, are just regular mechanics you will find at any quick oil change shops. M The mechanics not really. Their mechanics are not trained to fix Cadillacs, are just regular mechanics you will find at any quick oil change shops. My expectations are if you have an issue with your Cadillac, bringing it to a Cadillac dealership will be right thing to do, because they should be trained to fix Cadillacs in the first place. That is not the case here. Their mechanics can fix only easy stuff, but if you ask them to perform a height trim adjustment they get lost. How is possible they don't know what that is? They will try and tell you that you need something else. It is unbelievable that the dealership will not train their mechanics how to perform some tasks. More
Andrew and David in service were excellent. They went above and beyond to repair my vehicle and get me back on the road. Will definitely do business with again! They went above and beyond to repair my vehicle and get me back on the road. Will definitely do business with again! More
I recently had my vehicle repaired at Frank Kent Cadillac Auto Body Shop, and I couldn’t be more pleased with the experience. From start to finish, Martin was incredibly professional, communicative, and atte Auto Body Shop, and I couldn’t be more pleased with the experience. From start to finish, Martin was incredibly professional, communicative, and attentive to every detail. He kept me updated throughout the entire repair process and ensured that everything was completed to the highest standard. The quality of work done on my car was outstanding—it looks as good as new! The team at Frank Kent Cadillac truly takes pride in their craftsmanship, and it shows. I highly recommend them to anyone in need of auto body repairs. Thank you, Martin, and the entire team, for your exceptional service! More
Our service experience was outstanding and our service manger was well organized and kept us informed about our vehicle. Overall a great experience. Since getting our vehicle back it has operated with no manger was well organized and kept us informed about our vehicle. Overall a great experience. Since getting our vehicle back it has operated with no issues. More