Frank Kent Cadillac

I’m writing to express my extreme dissatisfaction with the service I received and regarding my 2020 Cadillac Escalade. The ongoing lssues and the lack of communication have resulted in significant emotion the service I received and regarding my 2020 Cadillac Escalade. The ongoing lssues and the lack of communication have resulted in significant emotional stress . I bought the suv in April 12,2024 that night I drove the suv home and I start to hear a lot of noise So the next day on April 13,2024 I bought the car back up there and told the salesman terry where the noise was coming from and I told him about the mix Mack tires they have on there and I told him that the 3rows seat wouldn’t come down. So terry when got the service manager and I showed him the problem about the window and I told him about a whole piece missing from the window he said was hold on. So he went to his office and he came back with a paper saying they say fix the windshield I told him the noise isn’t coming from the windshield it’s coming from the passenger window. The service manager said leave the car and Monday morning the car going in service and he said he going to fix the door and replace the tires I said okay. And then on April 18,2024 the salesman call me and told me my car was ready. So on may 6, 2024 I when to take my family out to dinner and the minute I pulled out of my driveway I saw the light came on the Dashboard, says suspension system that when I heard some noisy coming from the front and back I pull over and look underneath of the suv I didn’t see anything.so I park the car back in my driveway. On this day may 7, 2024 when I got off I bought the car to the dealership and I talk to the finance manager and I told him what’s the problem and then he told me to talk to Brett. So I talk to him and told him what the problem with my car than he told me that they have recall in my shocks. And I told him they don’t have no recall on shocks than he said don’t worry about he going to replace the shocks and he put me in a loaner car. Open Friday may 10,2024 I when up there to see about my car that when I saw the service manager so I ask him about my car that when he say they had a wire came off the sensor on the shocks he said they fix it’s so I ask him about my 3 rows seat he said they never told him nothing about the 3rows seat so I told him let’s me go to the Director Bert that when Bert told me that he told the service manager about 20 minutes ago to go head and fix the 3 rows seats I said wow More

Frank Kent has taken good care of all the warranty issues and recall items on my vehicle in a very professional manner. Thank you Frank Kent and recall items on my vehicle in a very professional manner. Thank you Frank Kent More

I love the way I was treated thru the entire process and if I am in need of anything in the future I will be back. Corbet Wicks is so personable and friendly to work with. He made sure I got the best outcom if I am in need of anything in the future I will be back. Corbet Wicks is so personable and friendly to work with. He made sure I got the best outcome for my services.needed. More

Bryan Miller was very kind. He communicated well on the process updates of my car. The problem on the car was fixed. He communicated well on the process updates of my car. The problem on the car was fixed. More

Frank Kent has made major positive changes in recent years. One positive is hiring Rachelle Barney. She is a great representation of grace and professionalism. The entire atmosphere of the waiting are years. One positive is hiring Rachelle Barney. She is a great representation of grace and professionalism. The entire atmosphere of the waiting area is positive and upbeat. I love coming to your location. More

Kyle was efficient and friendly. He kept me informed of the progress and helped me check out. He kept me informed of the progress and helped me check out. More

Yes! Everyone I encountered had a positive, welcoming attitude towards me. Especially Adrian Hernandez. He met me at my car door before I completely stopp Everyone I encountered had a positive, welcoming attitude towards me. Especially Adrian Hernandez. He met me at my car door before I completely stopped my car in the Bay Area. He was in close contact with me throughout the time it took to complete my car diagnoses and repairs. I have never, in any dealership, been given such courteous, timely service as I received at Frank Kent. Real people, real service! Thank you for such a wonderful experience! More

My service representative did an excellent job thru out the maintenance process and kept me well informed up to completion. Great experience! the maintenance process and kept me well informed up to completion. Great experience! More

Ms. Rochelle Barney was my service consultant. 👍🏽 Her presentation overwhelmed me in her providing Excellence in being courteous, her welcome was warm & inviting as well as her being groomed and most kno presentation overwhelmed me in her providing Excellence in being courteous, her welcome was warm & inviting as well as her being groomed and most knowledgeable about the service that is provided. This was my first visit to Frank Kent Cadillac service and I came in full of frustration....and Ms Barney gave me her undivided attention, made my stress level drop from a 10 to 0 ........,in no time flat. I would grade Ms R. Barney an excellent, top notch employee. Ms. Arthurlynn Garnett More

The work was done in a very timely manner. Service was excellent from towing to having my tire replaced. Service was excellent from towing to having my tire replaced. More