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Frank Kent Cadillac

Fort Worth, TX

4.8
633 Reviews

3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 633 reviews

December 15, 2022

I’ve used this location a few times now for service. Each time was a great experience. The most recent was the best. Matt (service advisor) was great, keeping me informed during the entire process. Easy More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt - don’t remember last name - Fisk maybe?
Dec 15, 2022 -

Chris responded

Thanks again

December 14, 2022

They said my vehicle would be ready in 24 to 48 hours and it was. More

by Rgokenbach
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Luke
December 14, 2022

Good service, on time, and very nice customer service. I don’t like this review that requires a certain number of words. More

by Rodger Baker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
December 13, 2022

Went in for oil change they did a great job and even washed my truck I’ll will be going back for my automotive service More

by martshan64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy, Mike MacSwain
December 11, 2022

Nice staff, timely manner to get car in and out, like my guy going over my maintenance past, present, and what's next. I like to plan what I expect to fix the next time... kudos! More

by shellybell81
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
William in service dept
December 10, 2022

Excellent service and communication, as always! Ron is the best service advisor- he’s fair, honest and offers the status of your car. More

by jaimekovar
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ron Evans
December 10, 2022

Sales and service experience have been superb and establishes Cadillac, in my opinion, as the best automotive experience in the marketplace. More

by Eddie.hinch
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ron Evans, Mike MacSwain
December 08, 2022

Prompt efficient service Valet pickup Reasonable pricing Staff keeps you informed No up charging Would highly recommend More

by Joepavlov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
December 01, 2022

My work was done promptly and to my satisfaction. Matthew was cordial and knowledgeable I would be pleased to work with him again. More

by mimijlu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
November 26, 2022

My courteous service advisor, Ron Evans, scheduled my last minute oil change the day before Thanksgiving. My appointment took less than an hour and my car was washed and the interior was vacuumed! More

by CaddyLadyTexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Evans
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