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Frank Kent Cadillac
Fort Worth, TX
765 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 21, 2025
Shannon gave me the service that Frank Kent is known for. He was kind, friendly, professional, understanding, and knowledgeable. I give this dealership a 20 out of 10. He was kind, friendly, professional, understanding, and knowledgeable. I give this dealership a 20 out of 10. More
by Jennifer Moore
Employees Worked With
Shannon, Shawn Moffett
January 04, 2025
01/03/2025 Unethical Mechanic: I wrote to the Service Manager: “I understand the job is just about completed with the oil leak, but I have a problem. The P/N 12655386 Fuel Pump Insulator had to be remov Manager: “I understand the job is just about completed with the oil leak, but I have a problem. The P/N 12655386 Fuel Pump Insulator had to be removed and reinstalled to correct the oil leak, but your mechanic is wanting to charge me $474.00 to replace it with the one I pointed out to you in the back seat to use. It is a new one which should not require a charge if it must be reinstalled anyway”. The Mechanic was trying the make more money than was reasonable as I would have never paid that much for just that one single repair anyway. In addition, as I inspected the return of my vehicle on 01/03/2025 and the radio had been tuned on to someone’s favorite radio station as they were joyriding during the test drive, as if it was their personal car. There is no transparency between the customer and the mechanic and the interface with the mechanics and the service advisor is weak at best. The mechanic seems to set the pace as to what gets repaired and mostly how much money they can make. I am a certified Federal Aviation Administration mechanic and certified ISO 9001:2015 and AS9100:2016 Auditor and have a keen sense of bad practices when they present themselves. Bottom line is, I might purchase a vehicle from Frank Kent but would not have it serviced there, now under any circumstance. There was not enough room to place all I had written but you can see the entire review on Yelp. More
by victorlcook
Employees Worked With
Jenna Gooser and Robert Smiley
