Frank Hyundai

Not comfortable I’ve been coming here for years. This day, I felt like an outsider and out of place. My service rep was ok, but not friendly. The young lady at check I’ve been coming here for years. This day, I felt like an outsider and out of place. My service rep was ok, but not friendly. The young lady at check out seemed mad and had an attitude. I may go to another HYUNDAI dealer for servicing. More

Knowledgeable staff, very professional, helpful and fair. I’ve given Frank Hyundai the highest rating possible because I had a excellent experience. The sales rep was very pleasant and very knowledgeable abou I’ve given Frank Hyundai the highest rating possible because I had a excellent experience. The sales rep was very pleasant and very knowledgeable about the vehicle I planned to purchase. They were very flexible when negotiating a sales price and I had a great experience. More

Great car buying experience Good service by Livio Harris. Treeated me like family. I couldn’t have asked for a better experience, price and quality. Thank you so much! Good service by Livio Harris. Treeated me like family. I couldn’t have asked for a better experience, price and quality. Thank you so much! More

Make sure your Staff Jose G is Highlighted Knowing you have to take your car in for an issue other than service and without the warranty is a terrible feeling. Its cumulative of those without h Knowing you have to take your car in for an issue other than service and without the warranty is a terrible feeling. Its cumulative of those without health insurance and going to Dr. Not knowing how much everything will add up to be causes a ton of stress. Jose made this process as painful as possible. He was first very honest which instilled trust in the findings after the diagnostics. He listened to every concern and did not make me feel like those concerns were foolish. As a customer that wants her car to be preserved as best possible, I feel like I might at times have unnecessary concerns. Jose patiently listens and even though he has a ton of appointments that are all for him and has a lot of calls coming through, he takes his time per customer. While I was there, a new customer came in asking for help to find keys to a car she purchased. The other lady there slightly dismissed her request for help and sent her to the cashier to get help. Jose addressed the lady, called people to see and since he was helping me he let the girl know he would be with her momentarily to help when he didn't have to. That raises your level of quality not only for the service department but for the experience your customers receive as Frank Hyundai as a whole dealership. For this reason I will remain loyal to take my car to the dealership versus an outside mechanic due to this level of individual quality customer care service. As management myself, it is truly my mission to ensure my staff are valued and recognized through all measures possible and I am hopeful this is happening here and towards your key team member Jose Guerrero. Lastly, Dolores was absolutely wonderful and very helpful and professional over the phone and in person. My car stayed overnight and so I had a couple of opportunities to speak with her and check out with her. She ensured I was called back, and listened to my venting (not about customer service) when I picked up my car. She is also a part of your key team members! Thank you, M Karina Castellanos More

Very pleasant experience with Mark Moore our salesman Walk in to take a look at the 2019 Santa Fe, left dealership with the floor model, quick transaction, they reached the figure we where willing to work Walk in to take a look at the 2019 Santa Fe, left dealership with the floor model, quick transaction, they reached the figure we where willing to work with and left, with a beautiful 2019 loaded Santa Fe More

Buy a car Everybody was so helpful . Excellent customer service . Explain in really good details of everything thing. It was a great experience. Thanks you ev Everybody was so helpful . Excellent customer service . Explain in really good details of everything thing. It was a great experience. Thanks you everyone that help out More

1st service visit Quick easy comfortable clean took less than 1/2 hour from time I arrive till time of departure was greeted warmly explained what was being done then d Quick easy comfortable clean took less than 1/2 hour from time I arrive till time of departure was greeted warmly explained what was being done then did it More

Perfect service I always take my sonata to the dealership to get my services done the service staff is great and friendly all the time I have never had any issues or I always take my sonata to the dealership to get my services done the service staff is great and friendly all the time I have never had any issues or problems. More

So Thankful ! So happy with not only my purchase but my overall experience. They worked with me from another city and my credit and have continued to make sure I’m So happy with not only my purchase but my overall experience. They worked with me from another city and my credit and have continued to make sure I’m happy with my purchase. Smooth process 🙌🏼 More

Straight down to business. Not much to say about it. It was a good experience and I liked the fact that they didn’t try to pressure me into buying any extras for the vehicle. Not much to say about it. It was a good experience and I liked the fact that they didn’t try to pressure me into buying any extras for the vehicle. More