Frank Hyundai

Lemon Car! Really really bad customer service. i could’ve have file a lawsuit for a lemon car. you guys are the worst dealership i could think of! Really really bad customer service. i could’ve have file a lawsuit for a lemon car. you guys are the worst dealership i could think of! More

Great deals, friendly people, needs a remodel My salesman Livio was very patient and didn’t make me feel rushed. I was pleasantly surprised by how smoothly the negotiation went, and that the deale My salesman Livio was very patient and didn’t make me feel rushed. I was pleasantly surprised by how smoothly the negotiation went, and that the dealership required him to do a technology orientation like that usually associated with luxury brands. The dealership itself is quite obviously dated. It needs a total renovation, and better signage for customer parking. Your instinct when you pull in is to go left which leads you to a dead end occupied by new inventory. Works as a sales tactic I suppose, but it’s hazardous and confusing. More

Smooth sailing. Everything went very smoothly for start to finish. I came in to look at the Kona and liked what I saw so I stayed to buy one. Mark Moore sold me my Everything went very smoothly for start to finish. I came in to look at the Kona and liked what I saw so I stayed to buy one. Mark Moore sold me my first Hyundai and that car treated me very well over the years. Nine too be exact. I was kind of sorry to see it go. kona More

Great Experience from Beginning to End I just want to talk about my experience with Frank Hyundai. Let me start by saying this is the 4th car I have purchased from them and there's a reason I just want to talk about my experience with Frank Hyundai. Let me start by saying this is the 4th car I have purchased from them and there's a reason from that. This time I decided to go through the Costco Auto Buying Program because I wanted to ensure I was getting the best deal possible. I had done research on what I wanted, had a firm idea of what I was looking for and went from there. From the start I walked in to the dealership and was greeted by the Costco Auto Buying Rep that was recommended through that program. I had been contacted before hand to setup an appointment, and I did a few test drives. I got into the dealership a little late in the evening, but the staff was friendly and didn't put any pressure on me. Since it was so late I was advised to come back earlier in the day to see about a better deal. I did just that the next day, and a better offer was available. I signed papers and was good to go. A few days later I was given a call because my payment went down a good amount and I needed to sign a new contract again. I happily came in as this felt reminiscent of one of my past purchases, signed new papers and went on my way. I was given a follow-up call to congratulate me on the car and see if I had any questions they could answer. So from that you can see how much care and concern was shown through the purchasing process. You would think this would be the end of the story right? Well no. This is not the end. I got one last call a few days ago that they had found a better deal, my monthly payments were going down once again, and this time my interest rate went down as well. I can't tell you how much I appreciate the entire team at Frank Hyundai for their hard work, genuine concern, and overall care with this purchase. As someone who needs her car to get to work, school, and caring for my disabled mom I am absolutely appreciative of all they have done. I feel like reviews often magnify the bad, and silence the good. I am hoping that this review highlights the good, and the reasons I keep coming back. Continued business earned, and a great big hug of thanks to the team at Frank Hyundai! More

It was great service Jonathan new about his cars the service was great we went in there and it was fast and easy our car was washed and the gas was full great service that Jonathan new about his cars the service was great we went in there and it was fast and easy our car was washed and the gas was full great service that’s why we go back to Franks dealer ship More

Great Experience Took my car in for a check engine light. I had great customer service from the get go. They fixed my car and gave it a complimentary wash. I will defi Took my car in for a check engine light. I had great customer service from the get go. They fixed my car and gave it a complimentary wash. I will definitely bring my car back anytime. More

As always, great service at Frank Hyundai Been bringing my accent here since I bought it here in 2008. Always great service. Jose does a great job combing through what I've had done and recomm Been bringing my accent here since I bought it here in 2008. Always great service. Jose does a great job combing through what I've had done and recommends the essentials with clear explanations as to why I need or can wait to have things done. More

Tires The wheels lost pressure and the marker indicated this problem but they were not punctured therefore I imagine that the sensors are very sensitive, af The wheels lost pressure and the marker indicated this problem but they were not punctured therefore I imagine that the sensors are very sensitive, after the revision worked perfectly More

First new car purchase I purchased my first new car at Frank Hyundai. The salesman Jorge hasn't been there very long (a few months I believe) however he did a great job of w I purchased my first new car at Frank Hyundai. The salesman Jorge hasn't been there very long (a few months I believe) however he did a great job of working with me and getting me into a brand new 2018 Elantra at a reasonable price. I would definitely recommend anyone to Frank Hyundai of National City looking to purchase a car. Ask for Jorge!!!! More

About average Went through internet sales with little help but decided to come to the lot to get things started. Salesperson was great. He made a great effort to h Went through internet sales with little help but decided to come to the lot to get things started. Salesperson was great. He made a great effort to help us out and answer questions. Felt like the managers were a bit shifty (tried to slip a few things past us), and we got close to walking out, but they turned it around after a little back and forth. Finance guy was great. Overall, what i expected buying a car, but we got a good deal and trust the salesman. More