Frank Hyundai

Purchase of 2018 Hyundai Elantra Everything was good, service during the approval process was smooth and easy going. The car came with a full tank and was washed prior to my driving o Everything was good, service during the approval process was smooth and easy going. The car came with a full tank and was washed prior to my driving off the lot. More

ALWAYS VERY GOOD SERVICE AND EMPLOYES ARE VERY NICE. GOOD SERVICE ALWAYS BEEN THERE A LONG TIME ALL SERVICE E KNOW ME VERY WELL CAN NOT BEAT FRANK HYUNDAI FOR ALL NEEDS,MY FOURTH CAR FROM THERE. GOOD SERVICE ALWAYS BEEN THERE A LONG TIME ALL SERVICE E KNOW ME VERY WELL CAN NOT BEAT FRANK HYUNDAI FOR ALL NEEDS,MY FOURTH CAR FROM THERE. More

Broken trunk latch David Constant was the service rep that assisted us when we drove up with the trunk lid tied down with a rope. He was exceptionally friendly and help David Constant was the service rep that assisted us when we drove up with the trunk lid tied down with a rope. He was exceptionally friendly and helpful. He had a technician on the job within minutes, and the job was completed quickly. It was a pleasure doing business with him and the service center. Thanks for the quick and friendly service. Russell Connelly More

Great service excellent team! Jose Guerrero is an awesome. Great service excellent customer service great problem solvers easy going experience. Fast highly qualified on time delivery. I highly recommend this Great service excellent customer service great problem solvers easy going experience. Fast highly qualified on time delivery. I highly recommend this service team to all. More

Beat car dealer ever!!!!!! I never want to go anywhere else LOVE these guys always SUPERIOR service!!!! Will miss them something awful I'm moving to Florida :( :( perfect service everytime they go above and LOVE these guys always SUPERIOR service!!!! Will miss them something awful I'm moving to Florida :( :( perfect service everytime they go above and beyond treated like a queen :) More

The worst customer service experience in my entire life! The worst experience of my life as a customer. All in between lies, shady actions, rudeness, poor service and quality. It made me regret not going to The worst experience of my life as a customer. All in between lies, shady actions, rudeness, poor service and quality. It made me regret not going to Kearny Mesa, the closes Hyundai dealer, since I live in PB. Lets start! Would you buy a car from a dealership that let you bring your car home without really having the bank getting your loan? They did, and asked me to comeback days later because they would have "a better deal" for me. The better deal: Higher interest but the car would have a discount. Thats what Alex Cerda said. You should see the body language of this employee, he should work at autozone. Would you buy a car from a dealership that take off the loan the extended warranty, gap and insurance plan you purchased without telling you and having an employee lying to you saying the loan is lower now because he gave you a discount on the car price, so the bank could finance for you?? Would you? Alex Cerda told me he was giving me a discount on the car price, but "FORGOT" tell that he took off more than $3500 in extra stuff I've purchased, letting me believe that everything would be on the new contract. When I found out, I told the salesman I wouldn't sign the new contract, he was surprised because he knew they took everything out and he believe the guy told me, but he didnt, he called it a DISCOUNT. Would you buy from this dealership? The sales man Tim Brown left the room to talk to Cerda, who came back exalted asking on a rude way "WHAT IS THE PROBLEM?". Great customer service... I told Alex that he was shady when he said he was giving a discount without mention he took off all the extra stuff, so he got pissed off, and on a aggressive way he said: "YOU HAVE TWO OPTIONS, OR YOU SIGN THE CONTRACT, OR YOU GIVE ME BACK THE CAR!"...... seriously????????????? I tried to talk to him to show him that his sales techniques were being shady and not clear, but he was pissed because I figured out, so he started interrupting me again asking loud: "IS THE CAR HERE? GIVE ME BACK THE CAR, GIVE ME THE KEYS, I CAN SELL THIS CAR FOR A HIGHER PRICE ON THE MARKET... GIVE ME THE KEYS" but he figured out I wouldn't let him go forward with that and left the room without letting me talk. Tim Brown, the sales man was chocked, he had no reaction... his mouth was open like :0 WHAT A xxxx IS GOING ON? Tim Brown and Mark Moore are the only professional people I deal at this dealer. Not even the Administration Manager is professional. After all this stress, they put back the gap, so I signed the contract only because it was still a good deal for me, but I shouldn't because of the rudeness, but I needed this car because of my constant trips to Phoenix twice a week. Got home and sent an email to the president of Frank Motors, who forwarded the email to the administration manager, who called me basically to protect his employee Alex Cerda, saying that he didnt meant to be rude. He also complained because I wrote a review on Dealer Rater. Anyway, after a week with the car at my office covered I decided to move on and start to drive it, because all the situation there was so bad, that I didnt want to use that car. They still should put the leather seats on, so I was praying for them to dont stress me again. I have partnership on 3 business in Brazil that I have to do the administration living here. A new business in Arizona and another small startup in San Diego, so things like that are not helping me at all. The sales man told I could put the leather in one year if I want, but Tracy called me saying that I should bring the car next week, kind of enforcing me, so I did. Do you think everything went well?? xxxx no! The company who put the leather is not Hyundai, so the seats wont look like original Hyundai seats and unbelievably the company delivered the car at Frank Hyunday with a lot of imperfections and A HOLE ON THE BACK SEAT! Would you buy from a dealership that deliver a car without checking it?After all, would you support a customer service like that? Drive to Penske or Kearny Mesa. I went to North County Hyundai and they are SUPER! More

Great experience every time! Everyone at Frank Hyundai is respectful and service is speedy. I appreciate the help with my new Hyundai Tucson! I would definitely recommend Frank Hy Everyone at Frank Hyundai is respectful and service is speedy. I appreciate the help with my new Hyundai Tucson! I would definitely recommend Frank Hyundai to anyone. More

Amabilidad Fue muy amable y paciente busco varias opciones y nos explico cuales eran nuestra mejor opcion para poder hacer nuestra compra. Gracias Manuel Acosta Fue muy amable y paciente busco varias opciones y nos explico cuales eran nuestra mejor opcion para poder hacer nuestra compra. Gracias Manuel Acosta ya tengo carro.! More

Good Service Every time I bring my car in for service I find the staff to be knowledgeable, respectful, helpful, straight forward, accurate estimates, efficient. Every time I bring my car in for service I find the staff to be knowledgeable, respectful, helpful, straight forward, accurate estimates, efficient. I bought my car here and I have it serrviced here. Thanks More

Overall smooth transition They where more straight forward than my other experiences in the past. I got more for my trade-in than other places would. It took a while but the e They where more straight forward than my other experiences in the past. I got more for my trade-in than other places would. It took a while but the end we made it work and I came very close on achieving my goal. More