Frank Hyundai

Exeptional service I took my 2016 Hyundai Elantra for service on August 1st. trunk would not close I was welcomed by service writer Jose Guerrero who took care of my pro I took my 2016 Hyundai Elantra for service on August 1st. trunk would not close I was welcomed by service writer Jose Guerrero who took care of my problem in a very friendly and professional matter. I was very impressed with his customer service and knowledge I thought I was going to wait a long time but Jose took care of my problem super fast. Thank you so much Jose you are the best!! AWSOME JOB!!!!! More

Expensive Break Light Overall, this Frank Hyundai provides great service! Most of the front-end personnel are professional and very patient. The serviced car was only Overall, this Frank Hyundai provides great service! Most of the front-end personnel are professional and very patient. The serviced car was only 3 years and 5 months old - and the break light failed and replaced for $25.50. NO warranty???? What part is next that is not under warranty? I have had two Honda's; the first for 10 years and the second for 15 years, and both - the break lights never failed! Service - 5 stars. Parts - zero, if zero was an option. Buying another Hyundai may not be in the mix of choices next time. More

A very good experience, as always. Good service. Friendly, knowledgeable, courteous employees. They never recommend unnecessary work, but always appraise me of work that needs to be d Good service. Friendly, knowledgeable, courteous employees. They never recommend unnecessary work, but always appraise me of work that needs to be done. Prices are reasonable and discounts are always applied. More

Excellent Friendly, courteous personnel. Great selection of cars. They offer an excellent warranty on the vehicles. They work hard to give you an excellent deal Friendly, courteous personnel. Great selection of cars. They offer an excellent warranty on the vehicles. They work hard to give you an excellent deal. I definitely recommend this dealership. More

Excellent Service I would like to start off by saying I enjoy the work done to my car. This is my third time here and I must say it is a pleasure being here. My service I would like to start off by saying I enjoy the work done to my car. This is my third time here and I must say it is a pleasure being here. My service advisor was helping me understand the work done on my car. Yes it was overwhelming with customers but they still treated me with respect. The sweet lady Brenda did a exceptionally great job checking me in and backing up her colleagues. More

Great customer service . Davis was very helpful and gave me a call on a daily bases for me to know the status on my vehicle. Arlene at front register was courteous and amazi . Davis was very helpful and gave me a call on a daily bases for me to know the status on my vehicle. Arlene at front register was courteous and amazing service. Great job guys More

Purchased car Rachel was great! Helped a lot to make it affordable. Very pleasant and knowledgeable. However, not informed of taxes and additional fees, a bit of a Rachel was great! Helped a lot to make it affordable. Very pleasant and knowledgeable. However, not informed of taxes and additional fees, a bit of a shock, Terminology not clear. O/W she made it a very nice stress free experience. Thanks! More

Fraudulent Action from Technician and Cover Up by Management I would like to bring to your attention my first oil change experience with the service department at Frank Hyundai. The service department was very h I would like to bring to your attention my first oil change experience with the service department at Frank Hyundai. The service department was very helpful and understanding of my need to bring my own full synthetic oil to the service department and scheduled an appointment for an oil change to my 2017 Sonata on Saturday July 14th, 2018 at 3pm. Now the issue of much concern, on Saturday July 14th I arrived around 2:20pm for my scheduled 3pm oil change service appointment. During the paperwork for the oil change, instructions were noted on the form that the customer was providing both the full synthetic Royal Purple 5W/20 oil and an original Hyundai oil filter. After some back and forth interactions with several customer representatives, I agreed to pay for the oil change labor a total of $19.98. After about an hour and a half, I was told that the oil change had been performed, the car was washed and I was ready to go. However, upon receiving the car and before starting it, I checked to make sure that my purple oil was used instead of the regular Hyundai motor oil used by the dealer. To my surprise, the oil was dark brown in appearance and not light purple like it was supposed to be. I expressed my concern to the service departments representative and he proceeded to investigate on the matter. The representative asked the technician Pedro Chavez for the Royal Purple empty 5 quarts oil jug to verify the color of the oil. It took some time to get the Royal Purple container but eventually the representative got it and it still had about 1.25 quarts of new oil remaining inside the container. When I explained to the representative that my car has an oil capacity of about 5.07 quarts of oil both of us were concerned about the 1.25 unused new Royal Purple oil. Jose brought the issue to the Service Manager, David Constant who came out and acted defensively trying to make excuses for the oil to be dirty since according to him it was normal for oil to appear dirty brown due to the engine running from the service area to the wash area and then to the delivery area. I explained that I had been using this particular oil for many years and that this was not the case and presented the leftover oil in the Royal Purple container. The Service Manager looked very upset and argued with me that he had no place to put my Royal Purple oil and apparently went to his office to check the oil capacity of my 2017 Sonata SE with 2.4 liter engine. To my surprise, the service manager was not even professional enough to verify that in fact there should have been no left over Royal Purple oil had it been poured completely in my car and that he had no idea of what the technician had done. The representative went to speak to the technician again and was told that apparently(I don’t buy the story) he started pouring Hyundai oil first, and then realized that he had to use Royal Purple so he filled the rest of the oil capacity with my Royal Purple oil. I will never know for sure what the technician was thinking but as a result from this investigation I can guess that either the technician failed to read the service order instructions, decided to steal the customer’s oil or once he realized that he forgot to use the customer’s oil he chose not to drain the regular Hyundai oil and start over with the customer provided oil. In either case the technician tried to cover his unprofessional actions by not telling the customer or his Manager. This is both concerning, unacceptable and could be considered fraud. Equally concerning is the fact that the Service Manager who did not seem to try to remedy the situation from the beginning failed to come and apologize for the technicians unprofessional actions and for his incorrect assumptions on the appearance in color of the oil. I strongly feel that it is the Service Manager’s duty to investigate on a complaint, find the issue as well as an acceptable resolution and apologize to the customer in person. Instead, he delegated to the representative to deal with the investigation and resolution by scheduling a second oil change for July 18thy at 7:30am where the oil(Royal Purple 5W-20 5-quarts) and Hyundai oil filter would be provided by the Frank Hyundai’s service department at no cost. Given these events, how can I trust the Frank Hyundai Service Department to continue to service my vehicle when the Service Manager is not closely paying attention to the technicians work and once an issue is found he does not act professionally regarding same. By the way, the main Hyundai Director Mr. Griffin was copied on this e-mail and as of now, he too was not even professional to reply to the e-mail. Terrible upper management customer service. More

Friendly service Didn’t have an appointment and had to wait about an hour but David was able to still get my service in! I had some fuses that weren’t working and Da Didn’t have an appointment and had to wait about an hour but David was able to still get my service in! I had some fuses that weren’t working and David made sure that those were taken care of in my service!!!! Left feeling safe and taken care of. Thanks guys!!! More

Oil change. I was on a tight schedule and Jose made it happen! I had an oil change set up at 330 but needed to be somewhere else by 5. Jose was able to get me out I was on a tight schedule and Jose made it happen! I had an oil change set up at 330 but needed to be somewhere else by 5. Jose was able to get me out by 415! Thank you so much for working with my schedule and getting me in and out as fast as you could! More