Frank Hyundai

Quick and easy. Best car buying experience I've ever had. Worked with Nick, and he was an absolute joy. He was excellent about answering all of my questions, and I ne Best car buying experience I've ever had. Worked with Nick, and he was an absolute joy. He was excellent about answering all of my questions, and I never felt pressured into buying a car. Honestly, the longest part of the process was signing the paperwork, and I left with a new car! More

Frank Hyundai dealership on the mile of cars I have purchased several cars over the years however I would like to say this experience that I had with Frank Hyundai dealership was exceptional. Eve I have purchased several cars over the years however I would like to say this experience that I had with Frank Hyundai dealership was exceptional. Everyone was very helpful and it all times they made me feel comfortable. They made sure that they went over everything explained everything and if I have had questions my questions were answered. They actually make you feel like you're part of the team that works there they treat you like it's a family. I will definitely recommend friends and family. I've already given someone a business card and recommended them to go to Frank Hyundai dealership. More

Very Frustrating Experience When setting up my appointment I specifically asked about the work that needed to be done to replace the door guards. 3 of the 4 fell off pretty quick When setting up my appointment I specifically asked about the work that needed to be done to replace the door guards. 3 of the 4 fell off pretty quickly. I didn't want to take off work to come in but the door guards could only be done during the week. I asked about a shuttle and was told they have one but it didn't go to my house. I found a library I could work at 1.1 miles down the street. After checking in at 9am, I was told the shuttle would be there at 9:30. At 9:45 the shuttle driver arrives stating the shuttle going South was ready. I asked about going North and was told that shuttle wasn't until 10:30. After a conversation with the staff they apologized for the misunderstanding and arranged to have someone drive me to the library, 1.1 miles up the street. I was told the appointment would be approximately 2.5 hours. An hour and 20 minutes later I received a call saying my car was done. I was then told the door guards that I specifically had to come in during the week to get fixed were out of stock and wouldn't be in for 2-3 weeks. Fine. I asked if someone could come to get me and was told the next shuttle wasn't for another 1 hour and 10 minutes. It's 90 degrees outside and I'm not young! I agreed to walk back so as not to inconvenience the dealership. It took me 25 minutes to walk back in 90 degree weather. When I get there I requested a change to my bill and took a seat. 25 minutes later I ask why it's taking so long to fix my bill and am told the bill is ready but the car isn't. What? It's been nearly an hour since I was called and told my car was ready. By this time I could have waited for the shuttle and not walked for 25 minutes in 90 degree weather to pick up a car that wasn't ready! The staff became very defensive and my unhappiness is a problem although I never raised my voice or used any foul language. I did waste a lot of my day on a dealership that should not have scheduled work that couldn't be done and told me my car was ready an hour and a half before it was actually ready. I'm very disappointed in this dealership. More

Never going here again I wish I could give 0 stars but even though we were there for what felt like forever when buying the car, the guy who sold us our car was really nice I wish I could give 0 stars but even though we were there for what felt like forever when buying the car, the guy who sold us our car was really nice so 1 star will do. I will never recommend this place to anyone and never shop for a car here again either. The loan wasn't processed and we had to go back in and they said we needed to pay another $500. I told the salesman about being pre-approved from my bank and he didn't offer the option contract and I felt obligated to get financed by them. One finance guy tbrougj email said we could go through the bank but when we got to the dealership the lady said that we couldn't because we didn't have a check right then and there. There was a charge on there for $900 that was for the TINT apparently. We knew nothing about that charge being for the tint when we bought the car. The car had no floor mats in the front or back and the car has keyless entry and when we left the salesman said the number for the keyless entry was in the manual and it was not. He said he'd take care of us and he didn't. Didn't hear from him again. Now they're telling me we have to take it to Ford and pay $125 to get the number reset. Awful customer service and very disappointed in this dealership. Awful experience. More

Amazing Customer Service Angie was the representative that assisted my wife and i. I would highly recommend working with her. When i first called regarding a vehcile Angie was Angie was the representative that assisted my wife and i. I would highly recommend working with her. When i first called regarding a vehcile Angie was more than willing to answer any and all of my questions and concerns. When i ask if she would deliver the vehicle to test drive and potentially purchase to our home she said absolutely without hesitation. We live about 60 miles away from the dealership location. Angie is an indivudal that puts the customer first and went above and beyond regarding customer service. Thank You Angie for all of your hard work! More

Awsome Luis,Michelle was great.They made the process n dream come true for me as an single mom to purchase her college age daughter her 1st car.no words can Luis,Michelle was great.They made the process n dream come true for me as an single mom to purchase her college age daughter her 1st car.no words can express our happiness endeavors for the years to come. More

2 nd service The service I rated as OK for the following reasons: First, the car wasn’t washed. Second, when I parked the car on the left line next to the entr The service I rated as OK for the following reasons: First, the car wasn’t washed. Second, when I parked the car on the left line next to the entrance door of the service office i was asked to move the car to the right line behind the other cars waiting for the service. However, 4 minutes after I moved the car to the right line a person parked in the left line next to the service door and no one asked him to park his car behind mine, which this seems to be very interesting. More

Dissapointedq Even though i told the guy who was selling the car as well as the finance representative. i was moving to northern California they added a maintenance Even though i told the guy who was selling the car as well as the finance representative. i was moving to northern California they added a maintenance package i can only user at their dealership and this wasn't explained to me at the time of the sale. More

The good stuff The staff was pretty friendly. The service writer was pretty fast in checking me in. He looked my car and saw a recall. It took about 1:40 for an oil The staff was pretty friendly. The service writer was pretty fast in checking me in. He looked my car and saw a recall. It took about 1:40 for an oil change and the recall. The price of the oil change was surprisingly cheap considering it was synthetic blend. The waiting room was well maintain. They had courtesy coffe. The snack machine had some goodies. Overall i like the service. More

Great sales dept. My experience was great. Luis and his manager treated me well and they were very accommodating!! I have enjoyed dealing them. When I got to the financ My experience was great. Luis and his manager treated me well and they were very accommodating!! I have enjoyed dealing them. When I got to the finance department to process the car I did not expect that I was going to get sold insurance. I didnt understand why I was being sold more stuff to make my monthly payment higher. I do understand that this was important insurance but it came to me as a surprise and it was aggressively sold. I ended up refusing that part, although had it been put to me as an option I might have taken at least one of the options. More